--- description: Discover the benefits and disadvantages of Insocial. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insocial Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Insocial](/software/203266/insocial) # Insocial Canonical: https://www.capterra.co.uk/software/203266/insocial Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/203266/insocial?page=2) > Allows you to collect customer feedback at any moment during the customer journey. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Insocial? Customer Experience teams, Customer Service teams, Marketing Teams, Management Teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Insocial - **Location**: Delft, Netherlands - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$250.00 - **Pricing model**: Per Feature - **Pricing Details**: Insocial subscriptions starts from $250 per month and is based on number of touchpoints, locations and custom requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Belgium, Netherlands ## Features - Campaign Management - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Email Marketing - Feedback Management - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Question Branching - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - Skip Logic - Social Sharing - Survey/Poll Management - Surveys & Feedback - Text Analysis - URL Customisation ## Integrations (4 total) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software) - [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software) ## Alternatives 1. [UmfrageOnline](https://www.capterra.co.uk/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.capterra.co.uk/software/176571/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [XM for Customer Experience](https://www.capterra.co.uk/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Reviews ### "Highly recommended\!" — 5.0/5 > **Michael** | *12 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Cons**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *11 March 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Cons**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *20 July 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Cons**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *8 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Cons**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *15 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intergation with our business process was easy. > > **Cons**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/203266/insocial?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/203266/insocial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data