15 years helping British businesses
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Local product
What is StoreKit?
Free set-up and zero commission fees. Start taking direct orders in under 30 minutes, with your own modern online store.
The only direct ordering solution that gets you online in minutes, built for ambitious, hands-on operators in the UK & Europe who want to take control of their restaurants in the era of on-demand.
Discover our market-leading takeaway (pickup, delivery & pre-orders), dine-in (QR code order & pay) and digital menu solutions.
Who Uses StoreKit?
Restaurants,Takeaways, Bars, Pubs, Hospitality Venues
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StoreKit
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Reviews of StoreKit
Storekit is the best
Comments: fIRST CLASS - TEAM ALWAYS THERE TO BE OF ASSITANCE.
Pros:
Having been involved from initial stages we have seen this software grow massively into a world renowned bit of kit for the hospitality industry. It is first class and continues to grow and develop. Cant fault its modules one bit
Cons:
It would be great if you could integrate food and drink better from a user and from the kitchen print out and bar be able to split food and drinks as a bill
Fantastic for food places that take orders days in advance
Comments: Overall it's been great, the system is easy to use and customers like it, just the issues with delivery fees not being charged have been difficult to get solved
Pros:
It took me a while to find a platform that was suitable for my business - I take orders for specific days (Thursdays - Saturdays) and can only take 3 orders per day maximum, and customers pick their date and I hand deliver products to their door. The system is super easy to use and make changes to products and add store notices (if the store is closed for certain days for example)
Cons:
Sometimes when I make updates to products/delivery areas/store notices, the system will take in extra orders and go above the 3 maximum orders per day that I set, so I have to apologise and refund the customer. Also I've had occasions where the customer has requested delivery but the system didn't charge them a delivery fee.
Simplicity
Comments: Overall a good experience. The help from the people was great
Pros:
The simplicity of use and setting. You can work and sell immediately
Cons:
The procedures for authenticating credit card acceptance. Not very well understood
Alternatives Considered:
A cost effective alternative to the major player third party food delivery companies.
Comments: - Increased Gross Profit on delivery orders by 16.1% and on collections by 10.1%. - Fastest task completion time 20 seconds (after previously ordering and with auto-checkout). The previous payment and order process was much slower and could take around a minute to complete.
Pros:
- able to add notes- fast ordering process- clear navigation- visually appealing site with UX for the most part good- can book time slots- sends message when ready for collection- communicates to me throughout delivery process- immediate refund if Fiara can’t accept order- buy now pay later option- can order up to 7 days in advance
Cons:
Opening times are confusing for customers as they are displayed as 24 hours a day, which are actually the times customers can place an order and not the actual business opening times. This results in customers calling the business at all hours of day/night.Delivery tracking sometimes slow to update in real time, as the delivery progresses.
Alternatives Considered:
Storekit Experience
Comments: Storekit allows for direct to consumer to be as streamlined as possible and gives my business a more professional feel and appearance, compared to placing orders via email/WhatsApp or IG DMs. Also SK offers additional features beyond what could be achieved by manually accepting orders without SK, e.g. reporting&statistics, order tracking, notifications, opening times, integration with other softwares.
Pros:
I like that SK is easy to use, easy to setup and requires little effort on the backend to get up and running. Customers are given a good experience as placing an order is quick to do, with a wide range of card types accepted. There’s a reporting and statistics function that will track which products are selling well which helps for monitoring. It has a low and competitive transaction fee and provides support for users. I like that SK actually wants to hear from its users and takes action to improve features for users and customers. They’re a great software company and have greatly impacted the running of my business in the best way possible, allowing me to do what I do best and trust the ordering software is in good hands.
Cons:
It would be nice to be able to drag products between categories instead of having to recreate a new item for a different category. That way, the product would not be listed as separate to an identical product in the reporting and statistics. This is the reason I am having to do the reporting outside of storekit.
