---
description: Discover the benefits and disadvantages of Barista.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Barista Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Barista](/software/202592/barista)

# Barista

Canonical: https://www.capterra.co.uk/software/202592/barista

> Espressive Barista automates help desks with AI, improving productivity while saving time and money.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Barista?

Espressive Barista automates help desks with AI, improving productivity while saving time and money.

## About the vendor

- **Company**: Espressive

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Per Feature (Free version available)
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Chatbot
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.uk/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/202592/barista)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/202592/barista> |
| de-AT | <https://www.capterra.at/software/202592/barista> |
| de-CH | <https://www.capterra.ch/software/202592/barista> |
| en | <https://www.capterra.com/p/202592/Barista/> |
| en-AE | <https://www.capterra.ae/software/202592/barista> |
| en-AU | <https://www.capterra.com.au/software/202592/barista> |
| en-CA | <https://www.capterra.ca/software/202592/barista> |
| en-GB | <https://www.capterra.co.uk/software/202592/barista> |
| en-IE | <https://www.capterra.ie/software/202592/barista> |
| en-IL | <https://www.capterra.co.il/software/202592/barista> |
| en-IN | <https://www.capterra.in/software/202592/barista> |
| en-NZ | <https://www.capterra.co.nz/software/202592/barista> |
| en-SG | <https://www.capterra.com.sg/software/202592/barista> |
| en-ZA | <https://www.capterra.co.za/software/202592/barista> |

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