---
description: Discover the benefits and disadvantages of SmartCrowd.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartCrowd Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SmartCrowd](/software/202475/smartcrowd)

# SmartCrowd

Canonical: https://www.capterra.co.uk/software/202475/smartcrowd

> Empower your most passionate customers and brand advocates to become your best-performing customer service team through our SmartCrowd.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SmartCrowd?

Consumer devices/electronics

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Limitless

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Cost per resolved case
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Alerts/Escalation
- CRM
- Call Centre Management
- Knowledge Base Management
- Surveys & Feedback

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Sugar Serve](https://www.capterra.co.uk/software/203733/sugar-serve) — 5.0/5 (1 reviews)
2. [Vocalcom](https://www.capterra.co.uk/software/79481/vocalcom) (0 reviews)
3. [nService](https://www.capterra.co.uk/software/127109/nservice) (0 reviews)
4. [e-bot7](https://www.capterra.co.uk/software/173390/e-bot7) — 5.0/5 (2 reviews)

## Reviews

### "Limitless Smartcrowd finds the "win-win" for your business and customers alike" — 5.0/5

> **Steven** | *2 July 2021* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: The engagement is brilliant with Limitless and their solution is extremely flexible when it comes to creating your entry points for customers and the crucial integration to your CRM keeping you in full control of what's going on with your customer experience.  You can easily customise the chat experience and you are in control when it comes to setting the training material for new GigCX crowd recruits.  The crowd onboarding experience is super impressive too.  My favourite has to be just how slick and easy the chat experience is for customers.  They love it, so your business will too.
> 
> **Cons**: Honestly, I struggle to criticise the solution.  I'm excited to see a seamless chat experience with Genesys for escalations but that is already on the roadmap and to be fair we're seeing less than 1% escalated due to how amazingly well handled the crowd training and coaching is\!
> 
> My conclusion with Limitless is try it and you'll not regret it\!  We definitely wondered if GigCX would be something that could work well in our industry and we ran a pilot to find out, what happened next I don't think anyone was expecting.  It delivered from day 1 and the more we've grown it, the more it keeps delivering.  It's cut cost to serve while improving customer insight metrics across the board.  That's the win win everybody wants right?

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### "Very impressed\!" — 5.0/5

> **Christina** | *15 July 2021* | Consumer Goods | Recommendation rating: 8.0/10
> 
> **Pros**: Overall, we've been very impressed with Limitless. It allowed us to switch from a limited working hours model to a 24/7 model, meaning our consumers can reach us when it suits them. The model also helps build advocacy as the ambassadors are true fans of our brands. Win win\!
> 
> **Cons**: Nothing. There were certain features missing initially, such as the ability to utilise our internal beauty advisors and to track sales, but these features have since been added in collaboration with Limitless.
> 
> In addition to the abovementioned, we've been very impressed with the Limitless team. We find them to be very easy to work with; they're organised, always prepared for meetings and do great project management. They quickly understood our use case and the complexity of our organisation.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/202475/smartcrowd)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/202475/SmartCrowd/> |
| en-AE | <https://www.capterra.ae/software/202475/smartcrowd> |
| en-AU | <https://www.capterra.com.au/software/202475/smartcrowd> |
| en-CA | <https://www.capterra.ca/software/202475/smartcrowd> |
| en-GB | <https://www.capterra.co.uk/software/202475/smartcrowd> |
| en-IE | <https://www.capterra.ie/software/202475/smartcrowd> |
| en-IL | <https://www.capterra.co.il/software/202475/smartcrowd> |
| en-IN | <https://www.capterra.in/software/202475/smartcrowd> |
| en-NZ | <https://www.capterra.co.nz/software/202475/smartcrowd> |
| en-SG | <https://www.capterra.com.sg/software/202475/smartcrowd> |
| en-ZA | <https://www.capterra.co.za/software/202475/smartcrowd> |

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