15 years helping British businesses
choose better software

What is Loox?

Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content.

Over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales.

Who Uses Loox?

Loox is a marketing solution that allows Shopify merchants to collect tons of reviews with photos from happy customers in order to create elegant online stores that shoppers can trust.

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Reviews of Loox

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
93%
4
7%
Justin
Justin
Owner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Loox is a solid all arounder

5.0 11 months ago

Comments: overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options

Pros:

One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard

Cons:

My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews

Vickie
Manager in UK
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good to use

5.0 2 years ago

Comments: Very good would recommend

Pros:

Customer support is excellent they set the whole thing up for me

Cons:

Can't think of anything the whole package is good

Sergio
Sergio
E-commerce Manager in Lebanon
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

The Only Social Proof App You Will Ever Need

5.0 2 years ago

Pros:

It is easy to import genuine product reviews with photos for your Shopify store! To help set up social proof on your webstore and improve credibility and trust.

Cons:

They do not offer a free plan, and they do not easily integrate or embed within all themes, especially on the product description page; I was finding it hard to replace Loox's imported reviews within the existing section of my product reviews on the product page.

Loox Online Response

2 years ago

Thanks for the great feedback Sergio! Loox integrates well with almost every theme we've come across, but you're welcome to reach out to our support team and we'll assist with any questions you may still have.

David
Vice-President in Canada
Verified LinkedIn User
Fine Art, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best in class

5.0 3 years ago

Pros:

I've tried a few, there's many copycats doing the same, they're the best and implementing new features often, new with video reviews.

Cons:

It is also pretty much the most expensive, you get what you pay for

Christelle
CEO in France
Sporting Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great services but very expensive

5.0 2 years ago

Pros:

Easy to integrate, good level of customization and good support if you need helps

Cons:

The Growth plan charges 30$ for 300 additional mails - I think this is very expensive, similar to TrustPilot which is a level above.