17 years helping British businesses
choose better software

What is Loox?

Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content.

Over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales.

Who Uses Loox?

Loox is a marketing solution that allows Shopify merchants to collect tons of reviews with photos from happy customers in order to create elegant online stores that shoppers can trust.

Loox Software - 1
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Loox Software - 4
Loox Software - 5

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Reviews of Loox

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.7
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
88%
4
13%
Justin
Justin
Owner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Loox is a solid all arounder

5.0 last year

Comments: overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options

Pros:

One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard

Cons:

My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews

Vickie
Manager in UK
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good to use

5.0 3 years ago

Comments: Very good would recommend

Pros:

Customer support is excellent they set the whole thing up for me

Cons:

Can't think of anything the whole package is good

Marcus
Marketer in Italy
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Solid review platform

4.0 2 months ago

Comments: Good but can be better. Need to make it more customizable.

Pros:

Easy to use and not too complicated like a lot of other apps.

Cons:

Need more customizations. It’s pretty much made as “one size fits all” which is good enough for most businesses but as you grow, you might want to make it more custom.

Sergio
Sergio
E-commerce Manager in Lebanon
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

The Only Social Proof App You Will Ever Need

5.0 3 years ago

Pros:

It is easy to import genuine product reviews with photos for your Shopify store! To help set up social proof on your webstore and improve credibility and trust.

Cons:

They do not offer a free plan, and they do not easily integrate or embed within all themes, especially on the product description page; I was finding it hard to replace Loox's imported reviews within the existing section of my product reviews on the product page.

Loox Online Response

3 years ago

Thanks for the great feedback Sergio! Loox integrates well with almost every theme we've come across, but you're welcome to reach out to our support team and we'll assist with any questions you may still have.

David
Vice-President in Canada
Verified LinkedIn User
Fine Art, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best in class

5.0 3 years ago

Pros:

I've tried a few, there's many copycats doing the same, they're the best and implementing new features often, new with video reviews.

Cons:

It is also pretty much the most expensive, you get what you pay for

Christelle
CEO in France
Sporting Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great services but very expensive

5.0 3 years ago

Pros:

Easy to integrate, good level of customization and good support if you need helps

Cons:

The Growth plan charges 30$ for 300 additional mails - I think this is very expensive, similar to TrustPilot which is a level above.

Kate
Director in Australia
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great app

5.0 3 years ago

Pros:

The reviews on our website provide excellent social proof that helps us to convert sales. The customer service team at Loox have been quick to respond and help us when we have reached out.

Cons:

We are very satisfied with the software!

Electra
CEO in US
Cosmetics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best Review Management Software

5.0 3 years ago

Pros:

i love the new feature where a customer can do video reviews. i love that i can choose coupon codes for customers to give reviews i love have easy it was for integration.

Cons:

i actually do not have any cons at this time.

sean
ceo in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

B strong

5.0 3 years ago

Comments: its been totally fine.

Pros:

easy to use, easy for clients to use, i like being able to send emails quickly to clients.

Cons:

expensive, there are other free or cheaper options on the market.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great App

5.0 3 years ago

Pros:

Its a very useful app to work with social proof

Cons:

I would like some more design features to show the reviews on my site

Leny
founer in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

super impressed!

5.0 3 years ago

Comments: Fantastic, easy to use software that does what you want it to do and looks good doing it.

Pros:

THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.

Cons:

nothing yet! So far its been a smooth use.

Quincy
Founder in Australia
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Such a great tool so customers can review your producys

5.0 3 years ago

Comments: Excellent experience with loox so far and will continue to use it

Pros:

Easy to use app for shopify and displays on website so people can see reviews of products

Cons:

The email design function is quite limited and cannot personalise to business too much

Gabriel Stefkov
Manager in Bulgaria
Consumer Electronics, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

App every store needs

5.0 last year

Pros:

Having the opportunity to import reviews, mange them, get them on time is crucial. All this increase the liv our clients and their satisfaction!

Cons:

None, everything is great and easy to navigate!

Connor
Owner in Puerto Rico
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best review app for Shopify

5.0 3 years ago

Pros:

I love the dashboard, the coupon incentives for customers to leave photo/ video reviews, and the reminders the app sends out to each customer.

Cons:

I wish the review request email had more flexibility when it comes to the email address the review request messages are sent from.

Alex
Founder in Australia
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Review

4.0 3 years ago

Pros:

Quite easy to integrate and send automated reviews.

Cons:

Find the dashboard and setting pages quite clunky and tricky to use. The layout and design could be cleaner.

Ashley
founder in Canada
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

easy to use product

5.0 3 years ago

Pros:

easy to use, have gathered reivews automatically

Cons:

the design could be more appealing around the reviews and how they appear on the website