---
description: Discover the benefits and disadvantages of EdgeTier.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: EdgeTier Pricing, Cost & Reviews - Capterra UK 2026
---

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# EdgeTier

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> Helping you understand your customers, react to issues quickly, respond to queries faster, and deliver a great customer experience.
> 
> Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses EdgeTier?

Organisations of all sizes use EdgeTier technology, but our technology is particularly useful for teams who need to deliver an excellent customer experience at scale.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 15 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: EdgeTier
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Burkina Faso, Canada, Cape Verde, Cayman Islands, Central African Republic and 80 more

## Features

- Agent Interface
- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Conversation Intelligence
- Customisable Branding
- Geotargeting
- Integration into Third Party Applications
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Proactive Chat
- Quality Management
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [RPA Software](https://www.capterra.co.uk/directory/31696/robotic-process-automation/software)

## Related Categories

- [RPA Software](https://www.capterra.co.uk/directory/31696/robotic-process-automation/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1716 reviews)

## Reviews

### "Great tool with an great future" — 5.0/5

> **Andrea** | *4 July 2024* | Gambling & Casinos | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly, very easily set up. Harnessing the power of AI in a very useful way for an operation servicing multiple brands. Continued improvement of the product.
> 
> **Cons**: Not able to access different instances for different brands to offer clients access to their chats in a very neat and organised way.
> 
> Whilst the tool is great to use, the support from the company and developers is top notch.

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### "Great addition to have to further enhance your Customer Support\!" — 5.0/5

> **Mabrouka** | *3 July 2024* | Gambling & Casinos | Recommendation rating: 8.0/10
> 
> **Pros**: Love how it is very user-friendly and easy to get used to. It's helps to conduct better reviews for your customer support team in order to further develop the team and the customer experience. Love how EdgeTier are open for suggestions to add new features and further develop the tool.
> 
> **Cons**: Overall, I don't see any disadvantage of using this tool, as it is simply a great tool to have.
> 
> It helps with making our work more time efficient and less time-consuming. It's easier to find what you are looking for in chats and to give feedback to the team. The team at EdgeTier are also super friendly and always open to new ideas to add to the tool.

-----

### "Really Helpful Tool" — 5.0/5

> **Abraham** | *24 July 2024* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: Quick and direct support from the team.
How good it is at real-time monitoring.
The tailor-made dashboards.
> 
> **Cons**: Nothing really, but perhaps an improvement in how the data is transferred into Excel would be welcomed.

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### "Very useful software to understand customer behaviour" — 5.0/5

> **Anastasios** | *22 July 2024* | Consumer Electronics | Recommendation rating: 9.0/10
> 
> **Pros**: Analytics over the customer issues per product.
> 
> **Cons**: Custom reports could be accessed easier.

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### "Amazing cutting edge tools" — 5.0/5

> **Andrea** | *4 July 2024* | Gambling & Casinos | Recommendation rating: 10.0/10
> 
> **Pros**: Pushing the boundaries of great Customer Support, Data and Quality assurance, thinking a step ahead and working hand in hand with the growing AI technology.
> 
> **Cons**: Currently I do not have such opinion.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/200214/arthur)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/200214/Arthur/> |
| en-AE | <https://www.capterra.ae/software/200214/arthur> |
| en-AU | <https://www.capterra.com.au/software/200214/arthur> |
| en-CA | <https://www.capterra.ca/software/200214/arthur> |
| en-GB | <https://www.capterra.co.uk/software/200214/arthur> |
| en-IE | <https://www.capterra.ie/software/200214/arthur> |
| en-IL | <https://www.capterra.co.il/software/200214/arthur> |
| en-IN | <https://www.capterra.in/software/200214/arthur> |
| en-NZ | <https://www.capterra.co.nz/software/200214/arthur> |
| en-SG | <https://www.capterra.com.sg/software/200214/arthur> |
| en-ZA | <https://www.capterra.co.za/software/200214/arthur> |

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