---
description: Discover the benefits and disadvantages of Smartly.AI.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartly.AI Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Smartly.AI](/software/200162/smartly-ai)

# Smartly.AI

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> An easy-to-use platform to quickly build powerful bots
> 
> Verdict: Rated **4.2/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Smartly.AI?

Enterprise \& Mid Market

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 6 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smartly.AI
- **Founded**: 2012

## Commercial Context

- **Starting Price**: €199.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: Arabic, English, French, German, Italian, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 136 more

## Features

- Chatbot
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics

## Integrations (5 total)

- Crisp
- Messenger
- RingCentral Engage Digital
- Twitter/X
- WhatsApp

## Support Options

- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.capterra.co.uk/software/1022133/uchat) — 4.9/5 (73 reviews)
3. [Darwin AI](https://www.capterra.co.uk/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
4. [Denser AI](https://www.capterra.co.uk/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Botsonic](https://www.capterra.co.uk/software/1061327/botsonic) — 4.8/5 (79 reviews)

## Reviews

### "highly intuitive" — 5.0/5

> **Thomas Mendo'o** | *16 March 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: It was easy to get started. The organization of the bot in modules facilitates team collaboration and contributes to the achievement of their objectives in terms of detecting intentions.
> 
> **Cons**: Implementing a WhatsApp channel would allow us to reach more people.

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### "Smartly, éditeur de chatbot en Low Code" — 4.0/5

> **Malo** | *10 November 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Créer un bot performant, sans écrire une ligne de codeAlgorithme se présente sous carte mentaleNLU super performant, avec beaucoup de langues disponibles
> 
> **Cons**: Besoin d'une courte formation pour prendre en main le logiciel. Dispo au Virtual Agent Skill Center chez Orange Innovation : \[CONTENU SENSIBLE\]

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### "Produit retenu pour nos solutions internes et B2B" — 4.0/5

> **Joachim** | *18 November 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: La solution Smartly.ai nous permet de développer très rapidement des fonctionnalités de Chatbot.La réactivité pour prendre en compte des demandes d'évolution et la qualité d'écoute nous permettent d'être agile pour nos besoins propres et ceux de nos clients.Le développement sans code permet à des fonctions métiers d'être rapidement autonome pour créer leur Bot.
> 
> **Cons**: L'instance est victime de son succès et nous attendons avec impatience des possibilités accrues de scalabilité qui nous permettrait de croitre encore plus vite.
> 
> Une équipe restreinte mais tous sont à l'écoute de nos besoins et de nos interrogations, chacun sur son domaine d'expertise avec des réponses rapides et des solutions concrètes.

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### "Simple à utiliser" — 4.0/5

> **Wafaa** | *2 November 2022* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: L'ergonomie de la plateforme est top.Architecture Master.Liberté pour créer et gérer les bots.Possibilité de déployer les bots sur différents canaux (site, app mobile, réseaux sociaux, google assistant,...)
> 
> **Cons**: J'aurais aimé que le logiciel offre aux utilisateurs la possibilité de choisir le NLP adapté leur besoin.

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### "bel outil chatbot" — 4.0/5

> **Nassima** | *8 November 2022* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: outil simple à utilisergestion fluide des montées de version compatible avec plusieurs canauxBon support de l'équipe
> 
> **Cons**: choix et parametrage des classifieursQuelques fonctionnalités pourraient être parametrables sur l'outil pour plus de facilié

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/200162/smartly-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/200162/Smartly-AI/> |
| en-AE | <https://www.capterra.ae/software/200162/smartly-ai> |
| en-AU | <https://www.capterra.com.au/software/200162/smartly-ai> |
| en-CA | <https://www.capterra.ca/software/200162/smartly-ai> |
| en-GB | <https://www.capterra.co.uk/software/200162/smartly-ai> |
| en-IE | <https://www.capterra.ie/software/200162/smartly-ai> |
| en-IL | <https://www.capterra.co.il/software/200162/smartly-ai> |
| en-IN | <https://www.capterra.in/software/200162/smartly-ai> |
| en-NZ | <https://www.capterra.co.nz/software/200162/smartly-ai> |
| en-SG | <https://www.capterra.com.sg/software/200162/smartly-ai> |
| en-ZA | <https://www.capterra.co.za/software/200162/smartly-ai> |
| fr | <https://www.capterra.fr/software/200162/smartly-ai> |
| fr-BE | <https://fr.capterra.be/software/200162/smartly-ai> |
| fr-CA | <https://fr.capterra.ca/software/200162/smartly-ai> |
| fr-LU | <https://www.capterra.lu/software/200162/smartly-ai> |

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