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What is HaloITSM?

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.

It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Who Uses HaloITSM?

Ideally suited to companies of all sizes and from any industry, looking for an intuitive ITIL aligned service desk solution.

Where can HaloITSM be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Halo Service Solutions
  • Founded in 1994
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, Danish, Dutch, English, Estonian and 7 others

HaloITSM pricing

Starting Price:

£35.00/month
  • Yes, has free trial
  • No free version

HaloITSM does not have a free version but does offer a free trial. HaloITSM paid version starts at £35.00/month.

Pricing plans get a free trial

About the vendor

  • Halo Service Solutions
  • Founded in 1994
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, Danish, Dutch, English, Estonian and 7 others

HaloITSM videos and images

HaloITSM Software - Homepage
HaloITSM Software - Incident Management
HaloITSM Software - Self-Service Portal
HaloITSM Software - Knowledge Base
HaloITSM Software - Simple Change Control Workflow
View 6 more
HaloITSM video
HaloITSM Software - Homepage
HaloITSM Software - Incident Management
HaloITSM Software - Self-Service Portal
HaloITSM Software - Knowledge Base
HaloITSM Software - Simple Change Control Workflow

Features of HaloITSM

  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • CMDB
  • Change Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Support
  • Customisable Reports
  • Device Auto Discovery
  • Drag & Drop
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • On Call Scheduling
  • Performance Monitoring
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Relationship Mapping
  • Release Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

Alternatives to HaloITSM

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ManageEngine ServiceDesk Plus
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. Learn more about Hornbill
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
The world's most advanced best practice based IT service management software solution.
Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
Application to help you optimize business performance by connecting people, information, and businesses across business networks.

Reviews of HaloITSM

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
33%
Owen W.
Owen W.
Director in UK
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Feature Rich and a Great User experience

5 3 years ago

Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Alternatives Considered: Atera, Freshdesk, Zoho Desk and Zendesk

Reasons for Switching to HaloITSM: Their Value for money and Premium product was worth investing in.

Kai M.
Network Manager in UK
Education Management, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

The best user experience

5 2 months ago

Comments: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Pros:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Cons:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Alternatives Considered: ManageEngine ServiceDesk Plus, Spiceworks, Freshdesk, Zoho Desk and Zendesk

Reasons for Choosing HaloITSM: We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.

Switched From: Spiceworks

Reasons for Switching to HaloITSM: Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.

Paul M.
IT Manager in UK
Mechanical or Industrial Engineering, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Multi Function

4 5 years ago

Comments: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Wendy D.
Desktop Support Lead in US
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Best Service Desk Software

5 2 years ago

Comments: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros:

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons:

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HaloITSM: SolarWinds Web Help Desk was feeling very dated and did not have the customization ability and features that were important to us. It was very clunky to add categories and ticket types and the end user experience was sub par. The end-user portal in Halo is a million times better.

Switched From: SolarWinds Service Desk

Reasons for Switching to HaloITSM: The price was a huge factor in the initial choice between the other options, but once we started working with the team and our account rep we knew we'd made the right choice. The Service Now rep was super unresponsive to our request for a demo and it took forever to get an initial quote. Our Halo rep contacted us the same day that we reached out and was more than happy to set up a demo right away. He's amazing!

Adam F.
Trust IT Services Manager in UK
Education Management, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Great ITSM Tool

5 2 months ago

Comments: In general it has been very good, deployment was great (although a paid for extra of course).

Pros:

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Cons:

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.

Alternatives Considered: TOPdesk, Freshdesk and Zendesk

Reasons for Choosing HaloITSM: Sysaid has a poor GUI, and even worse support, reporting is terrible.

Switched From: SysAid

Reasons for Switching to HaloITSM: Better support, better features.