Who Uses Zendesk Sell?

For B2B sales leaders leading 20-250 person sales team.

What Is Zendesk Sell?

Zendesk Sell, formerly Base CRM, is sales CRM software that helps you win more deals. With a powerful all-in-one sales platform that increases adoption and data capture among reps, Zendesk Sell provides sales leaders with the actionable, quantifiable insights they need to accelerate performance and grow revenue in a way that's measurable, repeatable and scalable. The Zendesk team will get you up and running immediately, with 70% of Zendesk Sell customers up and running in 7 days or less.

Zendesk Sell Details

Zendesk

https://www.zendesk.com

Founded 2007

Zendesk Sell Pricing Overview

Zendesk Sell does not have a free version but does offer a free trial. Zendesk Sell paid version starts at US$19.00/month.

Starting Price

US$19.00/month
See pricing details

Pricing Details

Up to 3 users

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Zendesk Sell Features

CRM Software
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Cataloguing / Categorisation
Customer Service Analytics
Customer Support Tracking
Email Response Control
Knowledge Management
Live Chat
Performance Metrics
Search
Self Service Portal

Zendesk Sell Reviews for UK Users

Showing 5 of 124 reviews

Overall
4.3/5
Ease of Use
4.4/5
Customer Service
4.1/5
Features
4/5
Value for Money
4.1/5
Jacob S.
Owner - Co-Founder
Events Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/10/2018

"Former User, Would use again"

Comments: I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Pros: We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Cons: In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

  • Reviewer Source 
  • Reviewed on 30/10/2018
Trent E.
Owner & Operator
Facilities Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 16/09/2019

"Powerful and simple sales management tool"

Comments: I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Pros: - Simple input for contact information for different clients and potential clients
- Super easy to create deals and potential purchases for clients
- Schedule appointments, set reminders, and send emails all from within the program
- Check metrics and numbers of different members of the sales team for different times and situations.
- Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
- Easily sort through customer lists to find people who are relevant under different categories

Cons: - Sometimes too easy to change things that have been set by others
- Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

  • Reviewer Source 
  • Reviewed on 16/09/2019
Verified Reviewer
Director Of Customer Care
Retail, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 07/05/2020

"Finally something new and interesting from Zendesk"

Comments: The overall experience with Zendesk sell has been really good, I would recommend it.

Pros: Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Cons: This is a new offering for Zendesk and the onboarding process left a lot to be desired. I do believe this will improve over time.

  • Reviewer Source 
  • Reviewed on 07/05/2020
Erik L.
Business owner
Online Media, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 15/01/2020

"Long time user"

Comments: In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

Pros: It's easy to store clients and manage your deals.

Cons: It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

  • Reviewer Source 
  • Reviewed on 15/01/2020
Marlene V.
Operation
Design, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/03/2020

"Good CRM That Integrate with CRM"

Pros: Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Cons: At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

  • Reviewer Source 
  • Reviewed on 18/03/2020