What is AirVote?

AirVote is a self-service customer feedback tool.
Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and trend reports. Free forever for moderate use of <50 responses per month

Who Uses AirVote?

Any brick-and-mortar business. Airports and transportation. Portable restroom operators. Franchises or store chains. Recreation and entertainment. Healthcare. E-commerce business.

Where can AirVote be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • AirVote
  • Located in Austin, US
  • Founded in 2019
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 189 others

Languages

English, French, German, Italian, Russian and 2 others

About the vendor

  • AirVote
  • Located in Austin, US
  • Founded in 2019
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 189 others

Languages

English, French, German, Italian, Russian and 2 others

AirVote videos and images

AirVote Software - AirVote - QR smileys
AirVote Software - AirVote - customer one-tap voting
AirVote Software - AirVote - questions
AirVote Software - AirVote - analytics
View 5 more
AirVote video
AirVote Software - AirVote - QR smileys
AirVote Software - AirVote - customer one-tap voting
AirVote Software - AirVote - questions
AirVote Software - AirVote - analytics

Compare AirVote pricing with similar products

AirVote

US$30.00/year
Free Version
Free Trial
N/A
Free Version
Free Trial
N/A
Free Version
Free Trial
US$9.00/month
Free Version
Free Trial

Features of AirVote

  • Alerts/Notifications
  • Complaint Monitoring
  • Customer Experience Management
  • Customisable Questions
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualisation
  • Feedback Management
  • Polls/Voting
  • Real Time Data
  • Reporting/Analytics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis

Alternatives to AirVote

GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
Retently helps you track business CX metrics: NPS, CSAT & CES. Collect, manage and act on the received customer feedback.
Lead generation supercharged with social proof (reviews and video testimonials)!
Factorial streamlines HR processes for every stage of the employee life cycle so HR can focus on what really matters. Learn more about Factorial
Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey. Learn more about Feedbackly
Actionable guest feedback that actually drives revenue. Voted #1 Guest Feedback Platform for Restaurants.
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. Learn more about ReviewTrackers
Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Powerful survey software tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action.
Shift from manual to meaningful performance management, align and enable your people. Also includes full HRIS and employee engagement. Learn more about intelliHR
zenloop is an action-oriented customer experience management platform that allows you to turn customer feedback into workflows.

Reviews of AirVote

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
5.0
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
91%
4
9%
Roy
Owner in US
Environmental Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Airvote

5.0 last year

Pros:

We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event.

Cons:

I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.

AirVote Response

last year

Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline.

Mark
Route Operations Manager in US
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

J-Bar Enterprises

5.0 last year

Comments: It has been a great addition to our Company.

Pros:

It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us.

Cons:

There isn't anything to dislike, so far.

AirVote Response

last year

Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away...

Tanis
President in US
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Portable Sanitation Industry

4.0 last year

Comments: We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests.

Pros:

By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.

Cons:

I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is ____________" that would be a great added feature.

AirVote Response

last year

Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back.

Pete
Podcast Producer in New Zealand
Utilities, Self Employed
Used the Software for: 1+ year
Reviewer Source

Unrivalled

5.0 8 months ago

Comments: Unrivalled access to remote users in real time at a very low cost

Pros:

This system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required.

Cons:

There really is nothing to dislike! Air-Vote is a game changer.

Heather
Photographer in US
Photography, Self Employed
Used the Software for: 1-5 months
Reviewer Source

AirVote Customer Review

5.0 last year

Comments: AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google.

Pros:

As a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.

Cons:

Honestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online.

AirVote Response

last year

Thanks for your review Heather. Nice to see that the service gets the positive feedback from the end users. This was the goal - to make it quick and easy to the user and helpful to the business who wants to maintain top notch service.