--- description: Discover the benefits and disadvantages of Acefone. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Acefone Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Acefone](/software/198347/acefone) # Acefone Canonical: https://www.capterra.co.uk/software/198347/acefone Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/198347/acefone?page=2) > No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. > > Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Acefone? We serve Small, Medium and Large enterprises for all their telephony needs and specialise in powerful integrations along with bespoke solutions as per the business requirements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 135 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Acefone - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Acefone has 3 plans: Basic: £4.99/user/month Business: £9.99/user/month Premium: £14.99/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Caller Profiles - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management - Customisable Reports - Dashboard - File Sharing - File Transfer - IVR - Multi-Channel Communication - Multi-User Collaboration - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Search/Filter - Two-Way Audio & Video - Video Conferencing - Virtual Extensions - VoIP - Voice Mail ... and 5 more features ## Integrations (11 total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Web Conferencing Software](https://www.capterra.co.uk/directory/30075/web-conferencing/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (10968 reviews) 3. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Wildix](https://www.capterra.co.uk/software/218251/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14550 reviews) ## Reviews ### "\[sensitive content hidden\]" — 5.0/5 > **Mohammed Nakash** | *29 May 2024* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Just spoken to one of the customer representative \[sensitive content hidden\] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy . > > **Cons**: no cons so far faced ----- ### "Don't buy acefone, After paying them they don't care" — 1.0/5 > **Sachin** | *23 February 2026* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company ----- ### "Please stay away, from this company." — 1.0/5 > **Dhirendra** | *1 April 2026* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: Nothing. There is absolutely nothing good about thier service. Please stay away, they are not genuine providers. > > **Cons**: Bad Customer Support Customer Support Executive are not technically qualified. They are using grey routes to provide service. > > Extremely poor service, I have used thier service for 20 days along with thier another company called TheRealPBX, the call drops very frequently, and they might be transferring those calls illegally to somewhere else, when I submitted the tickets rergarding breaking voice and call issues, along with recording all they will do is, do a ping test to one of thier voip servers and would do a test call every time. but the issue is, they use thier own DID for Test call, which is from vonage while they provide a third party Toll free number when you opt for thier service, and as they are hosted probably, in the same servers, the issue wont show up, no matter how many recordings you send, they will ignore it and ask to send them again, and again will keep repeating Ping test and test call, while marking the ticket resolved just by test call. ----- ### "Misleading Product & Terrible Customer Service – Stay Away\!" — 1.0/5 > **Bill** | *27 March 2025* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing unless you like to completely waste your time > > **Cons**: Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection > > I had a terrible experience with Acefone.com. Their agent, \[sensitive content hidden\] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs. ----- ### "Buyer beware" — 1.0/5 > **Vernon** | *30 August 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: They were eager to set up my account, that is about it > > **Cons**: When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware\! > > Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/198347/acefone?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/198347/acefone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data