Field Service Lightning

Who Uses Field Service Lightning?

Businesses in need of service-as-a-software solution for field services.

What Is Field Service Lightning?

Salesforce helps transform the agent and customer experience in the field to drive satisfaction. Monitor performance in real time. Salesforce's real-time reporting and analytics let you tap into business data from multiple systems to know more about your customers. Drill down into data on the fly from any device. And gain visibility into agent, dispatcher, technician, and partner performance from a single platform.

Field Service Lightning Details

Salesforce

https://www.salesforce.com/

Founded 1999

Field Service Lightning pricing overview

Field Service Lightning does not have a free version but does offer a free trial. Field Service Lightning paid version starts at US$75.00/month.


Starting Price

US$75.00/month

Pricing Details

Billed Annually

Free Version

No

Free Trial

Yes

Field Service Lightning deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Field Service Lightning Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

View full list of Field Service Management Software

Field Service Lightning Alternatives

More Field Service Lightning alternatives

Field Service Lightning Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.1
Customer Service 4.1
Features 4.4
Value for Money 3.9

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Alexis R.
Customer Service Rep
Telecommunications, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/12/2019

"Salesforce is Winning!"

Comments: Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros: I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons: Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

  • Reviewer Source 
  • Reviewed on 04/12/2019
Verified Reviewer
PMO Manager
Construction, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/07/2019

"Great Field Service Product with a lot of depth"

Comments: We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros: I self-implemented so the ability to quickly extend the package with flows was great

Cons: It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

  • Reviewer Source 
  • Reviewed on 31/07/2019
Jerry A.
General Manager
Construction, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 08/09/2020

"BEWARE, This is not a stand alone product, it was developed to enhance Salesforce"

Comments: IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pros: The sales and marketing team promised that this software would solve all of our issues and problems.

Cons: We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

  • Reviewer Source 
  • Reviewed on 08/09/2020
Scott M.
Manager
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/06/2020

"Excellent interface and ease of use"

Pros: Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

Cons: The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.

  • Reviewer Source 
  • Reviewed on 05/06/2020
Verified Reviewer
Programmer
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/08/2019

"Must have for field techs- no downtime"

Comments: I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app.

Pros: I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs.

Cons: We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper.

  • Reviewer Source 
  • Reviewed on 05/08/2019