Field Service Lightning

Field Service Lightning

by Salesforce

Who Uses Field Service Lightning?

Businesses in need of service-as-a-software solution for field services.

What Is Field Service Lightning?

Salesforce helps transform the agent and customer experience in the field to drive satisfaction. Monitor performance in real time. Salesforce's real-time reporting and analytics let you tap into business data from multiple systems to know more about your customers. Drill down into data on the fly from any device. And gain visibility into agent, dispatcher, technician, and partner performance from a single platform.

Field Service Lightning Details

Salesforce

https://www.salesforce.com/

Founded 1999

Field Service Lightning Pricing Overview

Field Service Lightning does not have a free version but does offer a free trial. Field Service Lightning paid version starts at US$75.00/month.

Starting Price

US$75.00/month

Pricing Details

Billed Annually

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Field Service Lightning Features

Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management

Field Service Lightning Reviews

Showing 5 of 458 reviews

Overall
4.4/5
Ease of Use
4/5
Customer Service
4.2/5
Features
4.4/5
Value for Money
4.1/5
Jordan C.
Salesforce Product Manager
Information Technology & Services, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/08/2019

"Awesome Ticketing System"

Comments: Users are really more productive than previous tool

Pros: With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.

Cons: Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

  • Reviewer Source 
  • Reviewed on 08/08/2019
Jennifer B.
Executive Assistant
Financial Services, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/11/2019

"Everything I need on one page"

Comments: I love that I can manage our sales team's goals vs. actuals all in one place. I can see exactly where each prospect/opportunity is in the sales process, who the contact is and information about the company all on one screen. With the links that let me get more information about each of those areas, it's a seamless process.

Pros: I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another

Cons: It's not like any of the other CRMs that our sales team has used so there was a bit of a training curve for some of them.

  • Reviewer Source 
  • Reviewed on 06/11/2019
Harry F.
President
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2020

"NOT a good SERVICE TICKETING SYSTEM"

Comments: very clomzy and not effective.

Pros: its nice in its design. it can properly relate cases to client records

Cons: This software lacks the necessary tools to properly communicate with your customers. Customers can respond to closed tickets without getting notifications.
team isn't notified when a new ticket comes in.
overall lightening experience is a SLOW moving vehicle, wast's our teams time.
the list goes on and on
One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us. so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/02/2020
Kulia P.
Rooms control
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/02/2020

"Love it"

Comments: Overall experience is awesome. I still use this software often

Pros: I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

Cons: I do not have anything about this software that I don’t like. Like states it’s very easy to use and good for work.

  • Reviewer Source 
  • Reviewed on 05/02/2020
Verified Reviewer
PMO Manager
Construction, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/07/2019

"Great Field Service Product with a lot of depth"

Comments: We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros: I self-implemented so the ability to quickly extend the package with flows was great

Cons: It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

  • Reviewer Source 
  • Reviewed on 31/07/2019