17 years helping British businesses
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What is Prime AI?
Prime AI addresses the challenge of finding the right fit with its innovative suite of size-fitting tools. These include the Clothing Size and Fit Finder, Ba Size Finder, Shoe Size Finder, and Visual Search, all designed to enhance the online shopping experience. By leveraging advanced AI technology, Prime AI offers personalised size recommendations, significantly reducing return rates up to 29% for some retailers.
The Shoe Size Finder allows customers to take a simple photo of their foot for accurate measurements, while the Bra Size Finder considers various factors for optimal comfort. The Clothing Fit Finder analyses body shape and preferences for tailored suggestions. Visual Search enables product discovery through images, improving engagement and conversion rates. With Prime AI, retailers can enhance customer satisfaction, streamline operations, and gain valuable insights into consumer preferences, making it an essential choice for thriving in the competitive e-commerce landscape
Who Uses Prime AI?
Innovative, customer-focused e-commerce retailers in clothing, lingerie, bras, and footwear seeking to integrate smart features into their websites to enhance user experience and minimise returns.
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Reviews of Prime AI
Highly recommended
Comments: We have improved our conversion rate and more importantly decreased the returns rate.
Pros:
Customer support is very quick to respond. They were able to do a custom implementation for us and everything has been working like a charm - our customer journey has improved a lot by their size recommendations. I am truly happy with their monthly recommendations regarding conversion rates and site optimization. Also I like the model where you only pay for the actual conversions (sales - returns).
Cons:
No complaints whatsoever. It's a little bit of extra work to report the returns but nothing major.
Fantastic Software and Service, Highly Recommend
Comments: Whilst lockdown was at it’s peak and with more people needing to shop from the comfort and safety of their homes, we realised how important it was to get the right fit the first time. We have proudly partnered with SaaS provider PRIME AI to offer a personalised and accurate size recommendation to our customers using artificial intelligence to match customer biometrics to garment SKU specifications. The team at Prime AI have been a fantastic company to work with throughout the integration and beyond. Offering in-depth and extremely valuable statistics to help grow our business and significantly reduce our returns rates. We look forward to continuing our future relationship with them.
Pros:
The Prime AI team are extremely helpful and nothing is too much to ask, from the customisation of the widget itself to fit with exactly what we wanted to the personalisation of the backend to access the stats that best fit our business. The response times, the knowledge and the approachability of Michael and his team have been one of the best I have experienced in my time working with multiple 3rd party providers. The functionality of the widget is great and has greatly improved the customer journey. The stats it provides are insightful and extremely helpful too, I especially like the monthly reports that provide a deeper analysis and go beyond size recommendations and into UX and CRO.
Cons:
Can't fault Prime AI, we are extremely pleased with the software and the service we have received.
Efficient cooperation
Pros:
Our cooperation with Prime AI is very successful, we are happy with the results. Also, optimisation of the tool has been implemented after multiple feedback sessions to which Prime AI has been very open.
Cons:
The UX was not the best, but after multiple feedback sessions, things got fixed.
Handy tool and fantastic customer service
Pros:
The tool allows us to offer accurate fitting information to our customers, including information based on returns to maintain accuracy. The Prime AI team are very helpful if/when issues arise, and are quick at responding and solving problems, as well as suggesting new ways the tool can be implemented.
Cons:
No cons that I can think of, it works well
Effective tool and supportive account management
Comments: We’ve been working with Prime AI for about a year now, primarily to help our online customers select the right size. As a luxury brand, customer trust and satisfaction are very important to us and we’re pleased to say we’ve received feedback indicating the tool increases confidence in online purchases. From a commercial perspective, we really appreciate the monthly reporting and the reiterative nature of our collaboration as our feedback is always welcome and acted upon.
Pros:
Monthly reporting, supportive team that’s always available to listen and provide solutions.
Cons:
Any queries or concerns we've had were managed efficiently by the Prime AI team.
