What is Radar Healthcare?
Radar Healthcare supports organisations across health and social care to improve risk, quality, and compliance to drive positive change. With an in-depth understanding of your operational challenges and by working collaboratively across all areas of healthcare, our intuitive software simplifies the regulatory complexities you face, giving you more time to focus on delivering service excellence.
Who Uses Radar Healthcare?
Designed for healthcare businesses, it is a quality management solution that helps monitor compliance, identify existing as well as potential non-conformances, take preventive action plans, and more.
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Reviews of Radar Healthcare
Fabulous Product that Ensures Compliance
Comments: This is such a comprehensive system that it will likely take us a few more months to be fully utilizing it, but we are really looking forward to exploring all that is can do to support our organization. Radar Healthcare has great employees from sales to support to developers, and we are proud to be there number one US customer.
Everything! The delivered on every promise, the platform itself is completely customizable - and I mean they really can do anything. The support is fast and reliable, updates are consistent, and the implementation team stays with us for a long time. We have only been on the system for 4 months, but field staff love it and administrative staff are feeling better organized around quality of patient care.
Nothing! I have no notes for improvement.
Easy to use
Comments: Incident management and complaint management are much more visible and it is easier to spot themes and make improvements. It is also easier to share lessons learned to a wider group.
From an administrative perspective, I like that we can customise the data captured to ensure that it reflects our needs, whilst still remaining easy to use for all users.
Some of the workflow and certain form changes, including notifications cannot be done by ourselves.We would also like the ability to have different risk matrices and/or the ability to manage site level risk registers as well as corporate ones.
Radar Healthcare Response
Hi Bini, Thanks so much for taking the time to review Radar Healthcare. It's great to hear that the system is easy to use and is already helping you to spot themes and importantly share the lessons learned and make improvements. In terms of risk management, ill ask your CSM to reach out to you as we can manage risk registers across different scopes within the product including location and corporate risk, this also flows through into the analytics. We look forward to continuing to help you deliver the best possible outcomes for your organisation. Mark Fewster, Chief Product Officer at Radar Healthcare.
Comments: Being able to move away from Spreadsheets and the opportunity to run analytics on the data we have , this provides so much more ability to learn from incidences and improve
User friendly , creating and tracking action plans
Reviewing risks can be a bit cumbersome. In addition it doesnt seem possible to set out over what time period target score can be achievedWhere internal parties are involved in an incident they can not easily view date that involves them
Radar Healthcare Response
7 months ago
Hi Andrew, Thanks so much for the review! We are glad that you're finding the system user friendly! And really pleased that the system is providing you with ability the to learn from incidents and drive improvements in patient safety. In terms of your cons we already have plans to add in a target score date for risk (coming soon) and I'll ask your CSM to contact you around users (internal parties) accessing incidents that involve them as this is currently possible in Radar Healthcare and can be achieved in a number of ways. Thanks again for the review. Mark Fewster Chief Product Officer at Radar Healthcare
Comments: Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device.
Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions.
Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken.
Radar Healthcare Response
3 years ago
Great review Joanne, thank you. We're really proud we are supporting our customers during the pandemic. In terms of your Cons, your Customer success manager has hopefully been in touch already as we can deliver on both of those feature requests for you. Mark Fewster Head of Product at Radar Healthcare
A user-friendly system supported by a brilliant team/company
Comments: The effort the team at Radar provide to their customers is second to none. From day one of starting with Radar we were assigned a Project Manager and a Customer Success Manager the latter of which we check-in with frequently to go through elements of the system, share ideas and understand what is coming in the future. This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product.
For us the "Events" module is the standout feature for a data input perspective because it is incredibly customisable. Not only can we build forms exactly how we like with our our validation and logic rules, but we can also automate the workflows based on how the initial forms have been completed by our teams. For us this has been key in the system being able to adapt to each way our team members record information and ensure the correct pathway is built per incident. We've also been able to create bespoke email alerts for our management teams that provide them with key information as and when incidents are logged. We use the "Events" module for lots of our processes and as each can have different workflows configured the fact the user interface is always similar means we're now able to deploy new processes much faster as our teams require very little training. The "Analytics" area of the system compliments our "Events" module brilliantly as with our Analytics Builder license we've been able to build our own custom dashboards to display the data we collect in a much more user friendly graphical format.
Nothing of any real magnitude. We're really excited for the upcoming release of the new "Audits" module as the current version we do find quite restrictive in terms of what is possible. With the new version we're expecting to have a similar experience to the "Events" module where we can tailor the system to do exactly what we want.
Radar Healthcare Response
2 years ago
Great review Craig, thank you. We're incredibly proud of the support we give our customers and it's fantastic to see that and our partnership approach reflected in your review. Thanks again for the feedback Mark Fewster Head of Product at Radar Healthcare