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What is Radar Healthcare?
Radar Healthcare supports organisations across health and social care to improve quality and compliance. With an in-depth understanding of your operational challenges and by working collaboratively across all areas of healthcare, our intuitive software simplifies the regulatory complexities you face giving you more time to focus on delivering service excellence.
Who Uses Radar Healthcare?
Designed for healthcare businesses, it is a quality management solution that helps monitor compliance, identify existing as well as potential non-conformances, take preventive action plans, and more.
Where can Radar Healthcare be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- Radar Healthcare
- Founded in 2012
- Phone Support
- 24/7 (Live rep)
Languages
Not provided by vendor
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About the vendor
- Radar Healthcare
- Founded in 2012
- Phone Support
- 24/7 (Live rep)
Languages
Not provided by vendor
Radar Healthcare videos and images
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Features of Radar Healthcare
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Reviews of Radar Healthcare
Craig R.
A user-friendly system supported by a brilliant team/company
Comments: The effort the team at Radar provide to their customers is second to none. From day one of starting with Radar we were assigned a Project Manager and a Customer Success Manager the latter of which we check-in with frequently to go through elements of the system, share ideas and understand what is coming in the future. This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product.
Pros:
For us the "Events" module is the standout feature for a data input perspective because it is incredibly customisable. Not only can we build forms exactly how we like with our our validation and logic rules, but we can also automate the workflows based on how the initial forms have been completed by our teams. For us this has been key in the system being able to adapt to each way our team members record information and ensure the correct pathway is built per incident. We've also been able to create bespoke email alerts for our management teams that provide them with key information as and when incidents are logged. We use the "Events" module for lots of our processes and as each can have different workflows configured the fact the user interface is always similar means we're now able to deploy new processes much faster as our teams require very little training. The "Analytics" area of the system compliments our "Events" module brilliantly as with our Analytics Builder license we've been able to build our own custom dashboards to display the data we collect in a much more user friendly graphical format.
Cons:
Nothing of any real magnitude. We're really excited for the upcoming release of the new "Audits" module as the current version we do find quite restrictive in terms of what is possible. With the new version we're expecting to have a similar experience to the "Events" module where we can tailor the system to do exactly what we want.
Radar Healthcare Response
2 months ago
Great review Craig, thank you. We're incredibly proud of the support we give our customers and it's fantastic to see that and our partnership approach reflected in your review. Thanks again for the feedback Mark Fewster Head of Product at Radar Healthcare
Joanne H.
Alternatives Considered:
Excellent Software
Comments: Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device.
Pros:
Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions.
Cons:
Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken.
Radar Software Response
last year
Great review Joanne, thank you. We're really proud we are supporting our customers during the pandemic. In terms of your Cons, your Customer success manager has hopefully been in touch already as we can deliver on both of those feature requests for you. Mark Fewster Head of Product at Radar Healthcare
Paul C.
Excellent partnership working and imagination
Comments: We are still at relatively early stages of implementing Radar but to date my experience has been truly excellent. Real partnership working is evident in understanding our vision for the system and its role in quality assurance and improvement across our hospital trust. The thirst for innovation is inspiring and we have shared values in this respect which is very important to build confidence that the system will be delivered to meet our requirements.
Pros:
Designed with flexibility in mind, excellent analytics and opportunity for continuously developing its application within our quality management systems.
Cons:
Limited current audit module - but this is being successfully addressed through the Audit version 2 module currently in Beta version and with which we've been involved in its testing.
Radar Healthcare Response
4 days ago
Hi Paul, Thank you so much for your review! It's amazing to see Radar Healthcare's innovation being called out as inspiring; we are truly aiming to change the art of the possible with Radar healthcare and look forward to continuing to work with you on these innovations, both now (Enhanced audits) and in the future. Mark Fewster, Head of Product at Radar Healthcare
Paul E.
Alternatives Considered:
Great system with a friendly and supportive company
Comments: The Radar team have been exceptional from day one. From product demos and system walkthroughs to our staff when considering the product to providing excellent help and support throughout the system design and implementation. Their ethos is clearly to be a partner and try to support their clients making the system work for them and resolving any issue effectively and efficiently.
Pros:
The events module is based on flexible workflows making the process easy for staff to use. Workflow steps/actions are assigned to a specific person giving them ownership for completing the task. It is easy for line managers to have an overview of outstanding actions allocated to their line reports. Adaptable analytics enabling you to make the data collected insightful. All workflows can use the same/similar functionality and therefore means staff do not need training in lots of different systems.
Cons:
At the time of reporting, the Risk Register module is less configurable than the events module. That said, it still provides a robust, effective and easy to use system to monitor and manage risks to the organisation. Where the management of an event does not follow the standard process (for example, where an investigation level is upgraded or downgraded mid-investigation), it can be more challenging to design the required workflow. However, the Radar team will advise and support you through it.
Radar Healthcare Response
2 months ago
Thank you so much for the review, Paul! We do strive towards a partnership approach with our customers. Proactive management and being seen as part of your team is key to ensuring Radar Healthcare are working towards delivering your organisation's goals. Thanks again for the recommendation and the 5 star rating! Mark Fewster Head of Product at Radar Healthcare
Simon S.
Development to Use
Comments: Very positive, a close working partnership and we are looking forward to using the system with greater effect going forward.
Pros:
It has been a highlight and foundation stone of our success in making our service compliant and transparent for internal and external stakeholders and sector regulator. From the very start we have worked extremely closely with Radar Healthcare is designing a compliance system that is a perfect fit for our business, instead of having to make all our users bend to the system. The fact that you can have this level and control and functionality is extremely important to us as we grow and expand, as we have been able to further develop and adjust so the fit remains perfect.
Cons:
There are very few cons for us and the way we use the system. If anything it would be good to have more functional control on how the system is displayed for each user. I am aware that this is available with higher cost licences but I feel that this would attract more involvement and buy in from users. I would also really like a way of setting some of the filters and have the system remember the choices in areas other than the analytics.
Radar Software Response
last year
Thank you so much for the review, Simon! We enjoy working with you and are happy that Radar Healthcare is helping to underpin ERS Medical's growth! We hope to get you to 5 stars with all the improvements that we're continually making :) Mark Fewster Head of Product at Radar Healthcare
