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What is Simplisys Service Desk?

At ServoDesk, we had a straightforward goal: create a service management tool that's not only easy to afford but also packed with all the features you need.

We wanted something that anyone could use without a steep learning curve, but that could also be set up in no time at all.

We came up with the ServoDesk Service Desk, a top-notch tool for managing services. It's built to help organisations, big or small, to easily adopt best practices like ITIL, whether they're looking after their own team or serving external customers.

One of the best things about our service desk is how it brings different departments together under one roof. Whether it's IT, Facilities, HR, or any other department, they can all use the same system to handle requests and sort out issues.

This means less time spent learning new systems and more time doing what matters.

Who Uses Simplisys Service Desk?

ServoDesk, enables your organisation to scale up and grow. Our cloud-based help desk software is the perfect tool for progressive, organisations looking to make a real impct.

Where can Simplisys Service Desk be deployed?

Cloud-based
On-premise

About the vendor

  • Simplisys
  • Located in Portishead, Bristol, UK
  • Founded in 2006

Simplisys Service Desk support

  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Simplisys Service Desk pricing

Starting Price:

£20.00/month
  • Yes, has free trial
  • Yes, has free version

Simplisys Service Desk has a free version and offers a free trial. Simplisys Service Desk paid version starts at £20.00/month.

Pricing plans get a free trial

About the vendor

  • Simplisys
  • Located in Portishead, Bristol, UK
  • Founded in 2006

Simplisys Service Desk support

  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Simplisys Service Desk videos and images

Simplisys Service Desk Software - Card View
Simplisys Service Desk Software - Configurable Automation
Simplisys Service Desk Software - Custom Reports
Simplisys Service Desk Software - Self Service Portal
Simplisys Service Desk Software - Easy Administration
View 5 more
Simplisys Service Desk Software - Card View
Simplisys Service Desk Software - Configurable Automation
Simplisys Service Desk Software - Custom Reports
Simplisys Service Desk Software - Self Service Portal
Simplisys Service Desk Software - Easy Administration

Features of Simplisys Service Desk

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Call Centre Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritisation
  • Problem Management
  • Queue Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

Alternatives to Simplisys Service Desk

Speed up resolution times and automate workflows with scalable IT and HR help desk software. Learn more about Zendesk Suite
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Fully-managed help desk solution for delivering fast, efficient service.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Transform your support services and IT management with a fully integrated ITSM platform that can be configured to your needs.
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer Learn more about Salesforce Service Cloud
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support. Learn more about Issuetrak

Reviews of Simplisys Service Desk

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
5.0
Features
4.8
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
94%
4
6%
Lauren
Sales & Marketing Manager in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple and easy to use

5.0 3 years ago

Comments: Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

Pros:

The software is easy to use for all employees and does not require weeks of complex training.

Cons:

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Alternatives Considered: Zoho Desk and Zendesk Suite

Reasons for Choosing Simplisys Service Desk: Whole company CRM move.

Switched From: Dynamics 365

Reasons for Switching to Simplisys Service Desk: Ease of use, with increased functionality should we need it as we grow.

Robert
Senior Infrastructure Engineer in UK
Religious Institutions, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Simplisys Service Desk

5.0 5 years ago

Comments: This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros:

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons:

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

Valon
Application Support Executive in UK
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Simplisys Ticketing System Review

4.0 5 years ago

Pros:

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons:

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Tony
Director in UK
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great Product met our needs

5.0 5 years ago

Comments: Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros:

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons:

If I had to be picky, then too many standard reports out of the box.

Lauren
PMO Manager in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Outstanding

5.0 5 years ago

Comments: The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Pros:

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons:

There isnt anything i can think that i like least