Simplisys Service Desk

Who Uses Simplisys Service Desk?

Service professionals within service departments like IT, HR and Facilities that want to coordinate service requests and collaborate team work to drive customer satisfaction rates.

What Is Simplisys Service Desk?

Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use interface it enables agents to log and close incidents and service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.

Simplisys Service Desk Details

Simplisys

https://www.simplisys.co.uk

Founded 2006

Support

  • Business Hours

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
Simplisys Service Desk video
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Simplisys Service Desk pricing overview

Simplisys Service Desk does not have a free version but does offer a free trial. Simplisys Service Desk paid version starts at US$20.00/month.


Starting Price

US$20.00/month

Free Version

No

Free Trial

Yes

Simplisys Service Desk Features

  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Alerts / Escalation
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

Simplisys Service Desk Alternatives

More Simplisys Service Desk alternatives

Simplisys Service Desk Reviews for UK Users

Showing 5 of 13 reviews

Overall
4.9/5
Ease of Use
4.9/5
Customer Service
5/5
Features
4.8/5
Value for Money
5/5
Robert K.
Senior Infrastructure Engineer
Religious Institutions, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/11/2019

"Simplisys Service Desk"

Comments: This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros: Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things.
We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland.
The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons: It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/11/2019
Tony J.
Director
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2019

"Great Product met our needs"

Comments: Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros: It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons: If I had to be picky, then too many standard reports out of the box.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/11/2019
Valon F.
Application Support Executive
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/11/2019

"Simplisys Ticketing System Review"

Pros: It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons: Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 13/11/2019
Sadie H.
Administration Manager
Mechanical or Industrial Engineering, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 16/09/2020

"Nice Simple to use Software"

Comments: The service desk has been extremely helpful with any issues i've had.

Pros: Ease of use. Some really handy features .

Cons: Deployment had some challenges but the service desk soon had these sorted.

  • Reviewer Source 
  • Reviewed on 16/09/2020
Lauren J.
PMO Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/10/2019

"Outstanding"

Comments: The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Pros: Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons: There isnt anything i can think that i like least

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/10/2019