ServoDesk

Simple and easy to use

Comments: Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

Pros:

The software is easy to use for all employees and does not require weeks of complex training.

Cons:

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Alternatives Considered: Zoho Desk and Zendesk Suite

Reasons for Choosing ServoDesk: Whole company CRM move.

Switched From: Dynamics 365

Reasons for Switching to ServoDesk: Ease of use, with increased functionality should we need it as we grow.

Ayrshire college

Comments: my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent

Pros:

Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal

Cons:

Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users

Simplisys Ticketing System Review

Pros:

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons:

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Service management at its best

Comments: Great from start to finish, from initial configuration help to ongoing support.

Pros:

Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze.

Cons:

I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports

Simplisys Service Desk

Comments: This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros:

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons:

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

Simplisys for IT support MSP

Comments: We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to.

Pros:

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require.

Cons:

Nothing so far as all problems we've had have been addressed quickly

Outstanding

Comments: The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Pros:

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons:

There isnt anything i can think that i like least

Excellent customer service and support.

Comments: Very helpful, its clear they care about their customers and want the installation to be a success.
Really great company to deal with and are always ready to help.
Good software and the integration to Microsoft NAV is excellent.

Pros:

We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets.

Cons:

Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff.

Great Product met our needs

Comments: Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros:

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons:

If I had to be picky, then too many standard reports out of the box.

Great Product with Integration

Pros:

The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.

Cons:

Not much other than the ability to customise the theme to match the corporate colours would be nice

Service Desk

Pros:

Simplisys has great functionality and is really easy to use. The support guys are extremely helpful when needed and always go the extra mile to assist me with any issues or upgrades

Cons:

Reporting is the thing that I like the least, it holds all the data I need but is sometimes a little clunky to extract. [SENSITIVE CONTENT HIDDEN] has always assisted me with any requirements and even wrote reports that I needed Ad-Hoc

Ticketing System used by Retail and Healthcare

Comments: Generally very intuitive
Customisation available

Pros:

Complete ITIL suite with Incident, Problem and Change ensuring we can track any issue all the way through. Robust platform that is reliable.

Cons:

Changes done for one company potentially affects all using the platform.

Great product and service

Comments: Always at the end of the phone to resolve and issues or quires, Always there for support and configuration

Pros:

The ease of use and the functionality of the whole package :)

Cons:

There are no real issues with the package everything works as it should

Great Product at a realistic price

Pros:

Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use. Implementation was straightforward with assistance all the way from Simplisys

Cons:

Nothing to report, works as we want to use it

We spent a long time reviewing the market looking for a product to meet our needs....

Comments: It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic.

Pros:

We found it! SimpliSys meets all our needs and some we didn't even know we needed! It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it.

Cons:

We haven't found anything we don't like, its very easy to navigate.

Great system for businesses looking for simplicity and good support

Comments: Very simple and quick to deploy. This was our first helpdesk systems so it's ease of use really helped us get started quickly.

Pros:

Easy to implement backed up by a great support and account management team.

Cons:

The reporting and dashboards could be a little slicker, but I know they're working on it and improvements are coming soon.

Easy to use and great expertise and experience shown from company when helping us set it up

Pros:

The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver. Nothing was too much trouble for the team when they received one of my many calls for assistance.

Cons:

Moving around between areas could be cleaner maybe with home buttons rather than lists The dashboards could be a little clearer but overall I don't really have any issue.

Nice Simple to use Software

Comments: The service desk has been extremely helpful with any issues i've had.

Pros:

Ease of use. Some really handy features .

Cons:

Deployment had some challenges but the service desk soon had these sorted.