---
description: Discover the benefits and disadvantages of Plum Voice.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Plum Voice Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Plum Voice](/software/19653/plum-voice-hosted-ivr)

# Plum Voice

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> Plum Voice powers AI-powered programammable communications to enable customers to achieve ROI faster with engaging, controlled dialogs.
> 
> Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Plum Voice?

Plum Voice collaborates with technology service providers to create AI-powered programammable communications - advanced IVR, conversational AI, virtual agents, chat, SMS campaigns \& secure payments.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 30 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Plum Group
- **Founded**: 2000

## Commercial Context

- **Starting Price**: US$200.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact The Plum Group for detailed pricing.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- Campaign Management
- Chatbot
- IVR
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Phone Key Input
- Pre-recorded Messages
- Survey/Poll Management
- Text to Speech
- Voice Customisation
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
3. [UChat](https://www.capterra.co.uk/software/1022133/uchat) — 4.9/5 (73 reviews)
4. [Darwin AI](https://www.capterra.co.uk/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
5. [Gladly](https://www.capterra.co.uk/software/156723/gladly) — 4.8/5 (139 reviews)

## Reviews

### "Plum is awesome\!" — 5.0/5

> **Verified Reviewer** | *18 April 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Everything about Plum platforms are intuitive and easy to navigate.
> 
> **Cons**: I have no complaints about any Plum products, their customer care is top notch as well.

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### "Solid IVR platform" — 5.0/5

> **David** | *26 October 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Can use either the menu-driven call-flow builder OR VXML for customization.  Has built-in speech recognition engine (Nuance), so we don't have to mess around with Amazon or Google Voice transcription.
> 
> **Cons**: Would like the ASR to be more AI based, rather than just "soundwave matching", so as to be more fault-tolerant of callers who can say confusing things rather than that they are supposed to.
> 
> Really good responsiveness to customer service and account management inquiries by us.

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### "Easy to configure and deploy" — 4.0/5

> **Anonymous** | *28 September 2021* | Utilities | Recommendation rating: 7.0/10
> 
> **Pros**: the graphic user interface supports ease of deployment
> 
> **Cons**: need better admin controls for team support

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### "Excellent Product & Customer Service" — 5.0/5

> **Mark** | *13 October 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.
> 
> **Cons**: It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.
> 
> We've been using Plum for a couple of years, and overall have

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### "Great IVR solution for API integration" — 5.0/5

> **David** | *1 November 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to integrate via API with our cloud infrastructure.
> 
> **Cons**: It would be helpful to have more code samples for .NET
> 
> We have been PlumVoice customers for several years now, we have been pretty satisfied with all the communication solutions, especially SMS and IVR

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/19653/plum-voice-hosted-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/> |
| en-AE | <https://www.capterra.ae/software/19653/plum-voice-hosted-ivr> |
| en-AU | <https://www.capterra.com.au/software/19653/plum-voice-hosted-ivr> |
| en-CA | <https://www.capterra.ca/software/19653/plum-voice-hosted-ivr> |
| en-GB | <https://www.capterra.co.uk/software/19653/plum-voice-hosted-ivr> |
| en-IE | <https://www.capterra.ie/software/19653/plum-voice-hosted-ivr> |
| en-IL | <https://www.capterra.co.il/software/19653/plum-voice-hosted-ivr> |
| en-IN | <https://www.capterra.in/software/19653/plum-voice-hosted-ivr> |
| en-NZ | <https://www.capterra.co.nz/software/19653/plum-voice-hosted-ivr> |
| en-SG | <https://www.capterra.com.sg/software/19653/plum-voice-hosted-ivr> |
| en-ZA | <https://www.capterra.co.za/software/19653/plum-voice-hosted-ivr> |
| fr | <https://www.capterra.fr/software/19653/plum-voice-hosted-ivr> |
| fr-BE | <https://fr.capterra.be/software/19653/plum-voice-hosted-ivr> |
| fr-CA | <https://fr.capterra.ca/software/19653/plum-voice-hosted-ivr> |
| fr-LU | <https://www.capterra.lu/software/19653/plum-voice-hosted-ivr> |

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