--- description: Discover the benefits and disadvantages of Ochatbot. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ochatbot Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Headless eCommerce Platforms](/directory/32175/headless-ecommerce-platform/software) > [Ochatbot](/software/194923/ochatbot) # Ochatbot Canonical: https://www.capterra.co.uk/software/194923/ochatbot Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/194923/ochatbot?page=2) > Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Ochatbot? Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI allowing hallucination-free conversations. Easy to install, Free version available. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Ometrics - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Free, Basic, Plus, Pro, Enterprise plans https://www.ometrics.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - API - Activity Dashboard - Automated Responses - Automated Routing - CRM - Call Centre Management - Catalog Management - Chat/Messaging - Chatbot - Complaint Monitoring - Conversation Intelligence - Customer Experience Management - Customer Support - Customisable Branding - Customisable Templates - Data Security - Data Visualisation - Email Management - Engagement Tracking - For Small Businesses - Health Score - Inventory Tracking - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Negative Feedback Management - Onboarding - Order Management - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Promotions Management - Real-time Consumer-facing Chat - Sentiment Analysis - Service Level Agreement (SLA) Management - Shopping Cart - Survey/Poll Management - Surveys & Feedback - Template Management - Transcripts/Chat History - Transfers/Routing - Trend Analysis - Visual Analytics - Website Management - eCommerce Management ... and 17 more features ## Integrations (6 total) - BigCommerce - Shopify - Shopify Plus - WooCommerce - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Headless eCommerce Platforms](https://www.capterra.co.uk/directory/32175/headless-ecommerce-platform/software) ## Related Categories - [Headless eCommerce Platforms](https://www.capterra.co.uk/directory/32175/headless-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.co.uk/directory/3/ecommerce/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Lucky Orange](https://www.capterra.co.uk/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Salesforce Starter](https://www.capterra.co.uk/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) ## Reviews ### "Great way to maximize revenue" — 5.0/5 > **Jim** | *25 February 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: No coding means a quick implementation for clients. Helps lost users, more friendly than site search, increases revenue by increasing conversion, decreases bounce rate, is mobile friendly, company implements suggestions quickly. Separate from Facebook Messenger. > > **Cons**: I have a client that wanted live chat features. That isn't a con now though, as they added that feature request quickly for us. > > I recommend this specific chatbot for any client looking to maximize their revenue, and have started using it on one of our sister companies: An eCommerce store selling sporting goods. Ochatbot has helped me understand how easily customers can get confused, and how to make even the site navigation more effective. ----- ### "The Future of Search" — 5.0/5 > **Libby** | *2 March 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Trends are showing lower time on-site across the web. Customers want to access their info instantly with minimal search. Ochatbot helps us and our clients connect with customers on their terms. It's fully customizable to our business. > > **Cons**: At this time they do not have live chat but I read Ometrics is launching it in March 2020. ----- ### "Ochatbot review" — 3.0/5 > **Verified Reviewer** | *26 July 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Ochatbot's artificial intelligence gives the impression of talking to a real person, accurate and responsive communication. > > **Cons**: The webpage design could be better and the price maybe is too high compared to other competitors. > > Positive experience, Ochatbot integrated into an ecommerce application. ----- ### "Charlottes Web" — 5.0/5 > **Matt** | *25 February 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and implementing new content > > **Cons**: I think if anything we could improve the UX of the bot but that's most likely on my team for styling ----- ### "Ochatbot" — 5.0/5 > **Susan** | *25 February 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It answered most commonly asked questions by potential clients leading to conversions and allowing me time to focus on more important tasks. > > **Cons**: I find it to meet most all of my needs and objectives. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/194923/ochatbot?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/194923/ochatbot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data