15 years helping British businesses
choose better software

What is Wingmate?

Wingmate engages your field staff, on the go, to generate new sales, improve service & communicate in real-time. Our solution is comprised of a Mobile App for your staff on the move to capture/report intel and send it back to your team at the office. Our Simple CRM - management dashboard (Web-based CRM) enables two-way communication & tracking between both your sales staff and team in the field.

Who Uses Wingmate?

Field Service Companies, Enterprise, Small Business, Medium Business, and Government

Wingmate Software - Simple CRM Dashboard for your sales team
Wingmate Software - Field staff on the move can report leads & service issues
Wingmate Software - Field Service Management Software - Reporting App
Wingmate Software - Field Service Staff can now report leads instantly
Wingmate Software - Have all your leads organized in our Field Service Management Software

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Reviews of Wingmate

Average score

Overall
4.5
Ease of Use
4.7
Customer Service
4.6
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
37%
3
5%
Cole
Cole
Analyst in Canada
Verified LinkedIn User
Banking, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great platform for my teams needs

5.0 3 years ago

Pros:

Super easy to use and the integration from our previous crm was seamless. The interface is just simply better than other platforms that I’ve tried.

Cons:

Salesforce had a few more features but our team didn’t really use them.

Thomas
Chief Operations Officer in US
Consumer Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Buyer Beware - Learn From Our Mistake

5.0 2 months ago

Comments: Not great. As mentioned in detail above, the product itself is not bad. The customer service, relational aspect was horrible. Given that there's so many comparable products out there, you'd think the service would be used as a differentiator. No.

Pros:

An intuitive UI, very polished and well put together. Like any similar product, if you do not manage it and expend the time/energy in maintaining it, you will get back what you put into it. The tool itself seems like a decent product.

Cons:

Full transparency - the member of management who initiated this partnership was passionate in the beginning but struggled with getting buy-in from the intended users. After a very short period of time, passion waned and this product was "put on the shelf" though continued to be paid for. Approximately two years later, the original member of our team who set this up having departed the company, we took another look. We realized we had been paying for services that had not received any material usage for those two years, completely our fault. Of course, when we decided that this was not something we were willing to pursue at the time with the level of dedication and fervor it would require to be worth the expense, we reached out and requested cancellation of services. Unfortunately, for us, the original commitment had apparently auto renewed not once, but twice, the previous renewal being only two months prior. We said we understood, explained our reasoning for cancellation, assured Wingmate that we owned the waste of money by not actually using the services and asked for some grace in releasing us from the auto renewal term, given that we'd paid loyally for those 2+ years. We were told "The contract is the contract. If you quit, you will still pay." We were offered an opportunity to "pause" our service, but by this point the tone had been set. We were a recurring revenue number, not a client they valued a relationship with, either now or potentially in the future when we WERE ready to devote the time to using their admittedly well designed product. At this point, we will continue to pay for the remainder of the term - again, this was our fault ultimately, since we fell asleep at the wheel - but would not dream of doing business with this company again. There are many similar services, many better, some worse. But customer service/relationships can often mean more than price, and this is one relationship we'd like to have no further part of. Buyer beware - this product may work fantastically for you. But if you are not committed to managing it, every single day/week/month, you will get what you put in and will receive no grace/sympathy from the vendor should you make our mistake and not very carefully monitor their perpetual renewal agreements should you decide to quit. You will find no actual written terms detailing what it will cost to quit early, only a reference to the Terms of Service on the contract you signed, which they can of course change at whim, with or without your consent. You can, of course, refuse to agree to the Terms of Service and quit but "the contract is the contract".

Scott
Marketing Specialist in Canada
Telecommunications, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Wingmate

3.0 5 years ago

Pros:

Wingmate allows anyone within an organization to submit potential leads. The application isn't at all industry-specific so it can be used in any sales environment. Wingmate can be accessed on mobile platforms, allowing a lead to be submitted anywhere.

Cons:

The turnaround time with submitted leads is too slow to be effective. Although Wingmate keeps tracks of all leads (and who submitted them), it is generally faster to forward a lead directly to sales personnel. This might be an issue with our company's implementation but during my time using the application I found my leads would not receive a follow-up for longer periods of time.

Wingmate Response

5 years ago

Thank you for the feedback Scott! While we would love it if every lead receives as much attention as possible, response rates do vary quite a bit between the companies that we work with. I would suggest discussing this with your sales manager and sales team, hopefully it will lead to many more closes for your company. If you ever have any suggestions about the app we'd love to hear it!

Paul
Director in Canada
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Review Wingmate

5.0 4 weeks ago New

Comments: I think the concept is great. I hope to close a sale soon. It permits our business to obtain traction in our industry.

Pros:

I like how it is structured and to have the account reps check in on us.

Cons:

My name being spelled wrong even after I correct it.

Verified Reviewer
Verified LinkedIn User
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Improve Sales!

5.0 5 years ago

Comments: We switched from a manual paper sales leads sheet to this system that has improved the number of leads being generated from the outside workforce. It's a simple system to help improve incoming sales leads and track their performance.

Pros:

- Ease of use for the team in the field - Ability for field users to track progress of sales leads they captured - An easy way to track commissions paid on closed sales leads

Cons:

The only thing I would like to see changed is the ability for us to add/remove users ourselves instead of submitting a request.

Wingmate Response

5 years ago

Thanks for the feedback! With a manager account, it is very simple to add and disable users through the admin console. For a walkthrough, please take a look at our support page here: https://support.wingmateapp.com/hc/en-us/articles/360003884292-Manager-Welcome-must-read- You can also reach out to us anytime and we'd be more than happy to help out!