Who Uses This Software?

Urbest helps facility managers to better communicate with tenants about their ongoing jobs. Urbest produces data analytics to alert property managers about urgent, critical, and frequent issues

Average Ratings

8 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 4.9 / 5
  • Features 4.9 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$600.00
  • Pricing Details Surface based
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Urbest
  • https://www.urbest.io
  • Founded 2016

About Urbest

Urbest simplifies group communication, jobs tracking, rating and payment for facility management and project works. The interface is intuitive which reduces the time spent to onboard new users. Urbest can adjust to any type of building or organisation. Choose to work in standalone with Urbest or link it with your ERP or Asset Management system.
Last point, after few months, you get access to analytics of behaviors with suggested action plans.

Urbest Features

  • 2D Drawing
  • 3D Modeling
  • Change Management
  • Collaboration
  • Conflict Tracking
  • Design Modeling
  • Document Management
  • For Facility Management
  • Mobile Access
  • Scheduling
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Service History Tracking
  • Technician Management
  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration
  • Bid Management
  • Billing & Invoicing
  • Client Management
  • Employee Scheduling
  • Inventory Management
  • Mobile Access
  • Payroll Management
  • Quality Control
  • Surveys & Feedback
  • Time Tracking
  • Work Order Management
  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Asset Management
  • Lease Management
  • Maintenance Management
  • Project Management
  • Room Scheduling
  • Space Planning
  • Sustainability Management
  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Tracking
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Property Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Tracking
  • Website Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes/Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Work Order Creation

Urbest Most Helpful Reviews

Computer Aid Facitily Mngt System: Urbest tops the league

Reviewed on 13/09/2019
Alexis V.
Product Solution Specialist
Facilities Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros: The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons: Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

You must need it

Reviewed on 11/09/2019
Ludovic L.
Project manager
Facilities Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: URBEST is perfect to centralize, manage and follow every actions & needs of stakeholders. We are using it to manage premises buildings.

Pros: The flexibility of the solution. URBEST can evolve following our needs.

Cons: Nothing for the moment, even if we are using URBEST for almost one year

Vendor Response

by Urbest on 12/09/2019

Thanks Ludovic,
We look forward to expanding to more buildings with your team.

Urbest eases my life

Reviewed on 12/09/2019
Nicolas G.
Property manager
Real Estate, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am able to manage queries from both tenants and landlords in a third of the time previously required.

Pros: The gain of time Urbest provides is very impressive

Cons: Really innovative stuff do not have inconvenients

The Facility Management future is here

Reviewed on 04/10/2019
Maxime S.
COO
Real Estate, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.

Cons: The product could be cooler by enabling more integrations

Very usefull for social hoursing refurbishment

Reviewed on 12/09/2019
François G.
Gérant
Architecture & Planning, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Architectural co-conception withs architects, ingeneers, contractors
Site management during construction works, interface between all actors : users, contractor, architects, client
Work management after delivery

Pros: Very user friendly, specially for no professional users : inhabitants, workers, etc.
the software is very flexible and adaptable

Cons: Nothing, except maybe the graphic interface...

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