--- description: Discover the benefits and disadvantages of Jira. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jira Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Objectives and Key Results (OKR) Software](/directory/30947/okr/software) > [Jira](/software/19319/jira) # Jira Canonical: https://www.capterra.co.uk/software/19319/jira Page: 1 / 616\ Next: [Next page](https://www.capterra.co.uk/software/19319/jira?page=2) > Jira is a project tracking software that helps agile teams plan, track, and release software through comprehensive issue management. > > Verdict: Rated **4.4/5** by 15367 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Jira? Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15367 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$7.91 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7.53 per user/month for 11 to 10,000 users - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Angola, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Iceland, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand and 13 more ## Features - Assignment Management - Business Process Automation - Calendar Management - Campaign Management - Campaign Scheduling - Campaign Tracking - Capacity Management - Collaboration Tools - Continuous Delivery - Dashboard - Data Visualisation - Drag & Drop - Email Marketing - Employee Database - Employee Management - Employee Scheduling - Forms Management - Goal Management - Goal Setting/Tracking - Graphical User Interface - Ideation - Integrated Development Environment - Issue Tracking - Log Collection - Marketing Calendar - Messaging - Process Modeling & Designing - Product Roadmapping - Progress Tracking - Project Management - Project Planning - Project Planning/Scheduling - Project Time Tracking - Project Tracking - Real-Time Chat - Real-Time Reporting - Real-Time Updates - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Resource Scheduling - Sprint Planning - Tagging - Task Editing - Task Progress Tracking - Templates - Time Tracking - Version Control - Visualisation - Workflow Configuration ... and 59 more features ## Integrations (53 total) - Azure DevOps Server - Balsamiq - BigPicture - Bitbucket - Checklist for Jira - Clockify - Confluence - ConnectWise PSA - Didit - Dovico - EazyBI Cloud - Figma - GitHub - GitLab - Gliffy ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Objectives and Key Results (OKR) Software](https://www.capterra.co.uk/directory/30947/okr/software) ## Related Categories - [Project Management Software](https://www.capterra.co.uk/directory/30002/project-management/software) - [Task Management Software](https://www.capterra.co.uk/directory/10030/task-management/software) - [App Development Software](https://www.capterra.co.uk/directory/30082/application-development/software) - [Bug Tracking Software](https://www.capterra.co.uk/directory/30090/bug-tracking/software) - [Workflow Management Software](https://www.capterra.co.uk/directory/30091/workflow-management/software) ## Alternatives 1. 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From my perspective in product support, I’ve found it straightforward to follow issues from their first report all the way to resolution, always knowing who’s responsible and how things are progressing. The powerful search and filtering tools (JQL) are a huge help when managing lots of tickets. > > **Cons**: It can take a while to get used to Jira, especially if you’re new or need to dive into advanced setup and workflows. Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started. > > Overall, Jira has been a reliable and essential tool in my day‑to‑day work as a Technical Product Support Coordinator. It allows me to manage customer issues efficiently, collaborate with developers, and maintain clear audit trails for every task. Once configured properly, it significantly improves team coordination and transparency. Despite the complexity, the benefits outweigh the challenges, and it remains one of the best platforms for structured issue and project management. ----- ### "Powerful Project Management with Strong Collaboration and Value for Money" — 5.0/5 > **Verified Reviewer** | *27 March 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Jira is its excellent Value for Money, offering a powerful set of features that scale well for both small teams and large organisations. The platform stands out for its Ease of Use, with an intuitive interface that makes it simple to track progress, assign tasks, and stay organised without a steep learning curve. Its strength in Task Management is particularly impressive, allowing teams to break down complex projects into manageable pieces with clear visibility. Jira also excels in Project Collaboration and Team Collaboration, providing a centralised space where everyone can communicate, share updates, and stay aligned in real time. Additionally, the built-in Diagram Creation tools and integrations make it easy to visualise workflows and processes, which enhances clarity across projects. On top of all this, their Customer Support is responsive and helpful, ensuring that any issues are resolved quickly and efficiently. > > **Cons**: What I liked least about Jira is that, despite its powerful capabilities, it can sometimes feel overly complex, especially for new users. The interface, while feature-rich, isn’t always the most intuitive, which can impact Ease of Use and require additional time for onboarding and training. In terms of Task Management, the level of customisation, while useful, can become overwhelming, making simple workflows feel unnecessarily complicated. This can also affect Project Collaboration and Team Collaboration, as teams may struggle to stay aligned if workflows are not set up clearly from the start. Additionally, while Jira generally offers good Value for Money, some advanced features and add-ons can quickly increase costs. > > My overall experience with Jira has been very positive, particularly when it comes to managing complex projects and keeping teams aligned. The platform delivers strong Value for Money, as it combines robust features like Task Management and Team Collaboration into a single, scalable solution. I found the Ease of Use to be good once I became familiar with the interface, although there is a slight learning curve at the beginning. After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects. Jira really stands out in and Team Collaboration as it allows team members to communicate, share updates, and stay on the same page in real time. The Task Management system is one of its strongest aspects, enabling detailed tracking and prioritisation of work. Overall, Jira is a powerful and dependable platform that significantly improves productivity and organisation for teams working on structured projects. ----- ### "Once a leader in Agile planning, now at the bottom of the AI foodchain" — 2.0/5 > **Philipp** | *15 December 2025* | Computer Software | Recommendation rating: 2.0/10 > > **Pros**: Jira is a straight-forward product for product planning. It originally ticked off all the features I could possibly want for agile methodology development flows. Users can be managed via third party integrations, and boards are easy to design > > **Cons**: The company has leaned heavily into AI without first polishing existing features. There is a lot of core functionality missing, and a lot of it feels very low quality, yet the main thing they are producing are AI chatbots to provide poor quality summaries of tickets. > > The company was doing everything right 4 years ago. Since then, it has clearly pivoted in the completely wrong direction and has started to produce a very poor quality product. ----- ### "Industry standard, no major issues but I try get in and out as quick as possible" — 4.0/5 > **Dylan** | *20 January 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I think the best feature is the JQL searching. When I learned how to use this, I was able to find very old Jiras by filtering on who might have been the assignee and possible text inside of it. This has saved me so much time finding old Jiras to understand design choices > > **Cons**: Lots of fields don't get populated when cloning a Jira. Sometimes I want to clone a Jira, and have everything the same except for the name and description. Some fields need to be populated manually, which is fine every once in a while, but when you are doing a lot of Jira admin, it gets very tedious > > Overall, it is good. I do try to spend as little time in Jira as possible, as I want to get work done, but the admin side is as important. ----- ### "I Give Jira a 10/10 in 2025" — 5.0/5 > **Martha** | *17 September 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I have used a lot of PPM tools, but Jira is the most powerful that I have ever come across. It facilitates a wide array of features including; task management, collaboration, instant messaging, project collaboration and internal communications. > > **Cons**: I do not have anything to complain about Jira because it was easy to implement, customize features and use without involving third-party service providers. > > My experience with Jira has been exceptional since there is no single day at work I can miss to use it. It is my go-to solution for PPM. ----- Page: 1 / 616\ Next: [Next page](https://www.capterra.co.uk/software/19319/jira?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/19319/jira) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data