Who Uses JIRA?

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

What Is JIRA?

Jira Software is the #1 software development tool used by agile teams. Millions trust Jira as the source of truth for every step of their software project's life-cycle.

Built on 15+ years of agile evolution and continuously updated to support the latest trends in software development, Jira helps teams deliver value to customers faster by releasing earlier, more often, and more iteratively.

JIRA Details

Atlassian

http://www.atlassian.com

Founded 2002

JIRA Pricing Overview

JIRA starts at US$10.00/month. JIRA does not have a free version but does offer a free trial. See additional pricing details for JIRA below.

Starting Price

US$10.00/month
See pricing details

Pricing Details

User tier pricing from 10 / $10 - 5000 / $6675

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

JIRA Features

Access Controls/Permissions
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Web App Development
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritisation
Release Management
Timeline Management
Troubleshooting Reports

Vendor has not completed this information.

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritisation
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management

Vendor has not completed this information.

Budgeting/Forecasting
Collaboration
Goal Setting / Tracking
Marketing Calendar
Media Planning
Predictive Analytics
Presentation Tools
Project Management
Roadmapping
Spend Management
Customisable Dashboard
Feedback Management
Goal Management
KPI Monitoring
Progress Tracking
Strategic Planning
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritisation
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritisation
Requirements Management
Workflow Management
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customisable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Vendor has not completed this information.

Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customisable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

JIRA Reviews

Showing 5 of 8,333 reviews

Overall
4.3/5
Ease of Use
3.9/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.2/5

The best way to synchronise requirements, roadmap, agile roadmap, scrum, reporting and much more in a single solution

Reviewed on 10/07/2018
Sreekumar J.
Co-Founder
Information Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I have been working in information technology field for more than twelve years. For a long period, I was a big fan of Bugzilla. However in my previous company, when we have migrated to Atlassian Jira, it was a very difference experience. When the entire organization moved more in to agile, the product also changed priorities around understanding customers' problems. The migration was tough as we were not in a position to ignore the requirements from our users. The import functionality helped us a lot and thanks to our engineering team to put huge effort in doing research on Jira. I love the way information is organized across, projects, boards with decent agile reporting capabilities. Being in product management, I have enjoyed the flow of user stories, backlog review, estimation, roadmap and Atlassian Jira's functionality to customize workflow. The transparency which Jira brings to the product management team is a big plus. What we are working on, what is going to come next and when, what is in the pipeline are a big relief to any customer facing product development organization. Another beauty is the categorization of user stories and epics, which helps the product owners to start filtration of issues at the entry level itself. The knowledge handover from product team to other teams collaborating for product success ( Eg:- CS, Marketing) became seamless with Jira. The dashboards are great for monitoring purpose. Finding Jira, an effective and comprehensive solution to ensure that every action in a user story is accounted and traceable across the product life cycle without loosing the goal of delivering iterative and incremental value to customers, as fast as possible.

Cons: I like learning new things. Jira require good learning and is not a very light tool. The user interface act a bit confusing sometime. Setup, project/workflow creation, user management etc. are tough tasks and require brains from Dev ops with good knowledge of agile practices.

Useful to track software project progress

Reviewed on 23/01/2020
Usman K.
Senior Android Engineer
Computer Software, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
3/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, I have had a good experience with JIRA. It makes software development easier certainly. But it is by no means a perfect tool. Every team I have worked with that does software development has used this tool, so it is a popular choice for software projects.

Pros: This tool lets you create projects, and subdivide them into smaller projects. This allows for separation of development tasks from product and project management. It has messaging/comments in each ticket that is created, where people can be tagged and notified when their input is required. This makes for collaborative solutions. Informational data objects such as documents, images, zip files, videos can be attached to each ticket to add to the task description. JIRA also has Bitbucket integration, so any software development such as code branches or pull requests are automatically attached to the corresponding ticket if the ticket number is mentioned in the commit message. Pull requests are also automatically linked to the ticket so it is very easy to find corresponding code for a task/ticket.

Cons: JIRA does it's job. The cloud version of the tool can be slow sometimes. The tool does not put dates on every change or addition to a ticket. For example, if you keep making changes to an issue description over time, it does not tag each change with a timestamp or which user made the change . This makes it difficult to track when an addition to the issue description was made, or who made it. Also, in some cases of very large features, the description box can get very convoluted and hard to read. Same goes for message/comment sections where too many people are commenting and asking questions, it gets very difficult to sift through all the noise.

Entry level to management - tool for everyone

Reviewed on 23/11/2019
Verified Reviewer
Lead Quality Analyst
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall Jira is a nice tool which helps to create and track issues and also agile boards are really helpful. I would recommend it to everyone because for basic level you need not to guide anyone (how to use it etc.) entry level people can use it themselves.

Pros: I pretty much like everything about this software. It’s UI, features are great. The fields while
logging any issue/user story are extensive and self explanatory and there is tool tip too if you wanna know about the details of any field. For eg: you can format the description field like colours bold etc. this really helps while logging defects. This way it’s easy to understand the user stories too.
Secondly, attaching screenshots is quite easy. You can simply copy paste which saves time. There option of upload too but saving files and uploading is on effective utilisation of time I think. You can copy paste the screenshot directly.
Thirdly, issue search is good. History is maintained very well. You can search and filters tickets with any field and moreover there is advanced search where you can write a query (it’s very simple) to search issues. You can add delete columns and can also download an excel or cvs file. This results helped us in creating reports which were in turn send to the higher managements.
Another feature which I found very useful is agile birds and dashboards. It’s simple to move tickets on agile board and track progress.The sprints are maintained well.Dashboards has a lot of gadgets which you can customise and add. It’s give a very clear picture of the whole project and all team members. You can create multiple dashboards.It gives the latest summary of the project which saves a lot of time and effort when you need to share the report with the management.

Cons: There at not much to write in cons section. But I think starting to work with Jira, using bas features, is quite simple but if you wanna use variety of features like advance ones, you need to explore them. Some features are not direct and you need to do the R&D. Like creating dashboards look simple but adding filters and complex gadgets takes time and will be quite difficult to implement in first go.

More then you will ever need / Tool to handle thousands of problems one by one

Reviewed on 21/05/2018
Yaroslav K.
Information Technology Major
Higher Education, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
3/5
Overall
2/5
Ease of Use
5/5
Features & Functionality
2/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.
* New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons: *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Effective Agile business project board

Reviewed on 17/01/2020
Senthilkumar N.
Test and tools specialist
Information Technology & Services, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We used JIRA for agile development and testing projects for tracking status. Multiple scrum and agile masters used JIRA, resulted effective outcomes, tracking in a easy way and watch out without a delivery miss. Creating sub tasks within task lead to deep level of monitoring work items, given confident to manage the task items. We have used user stories, back logs, mini sprints, daily hour stand up calls which given target throughput accurately. Used JIRA in the form of test cases, defects, change request types, requirement analysis - all forms of software test and development life cycle along with multiple development tools like dotnet, GitHub, etc.,

Pros: Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.

Cons: Sometimes I feel, the JIRA GUI is clumsy to have many things in dashboard, other than that I do not see any specific negative factors to hate JIRA, and it depends on how we use the features for projects.