--- description: Discover the benefits and disadvantages of Loom. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Loom Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Video Making Software](/directory/31677/video-making/software) > [Loom](/software/191187/loom) # Loom Canonical: https://www.capterra.co.uk/software/191187/loom Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/191187/loom?page=2) > AI-based video messaging platform that helps businesses record the screen and replace that meeting with a Loom video. > > Verdict: Rated **4.7/5** by 529 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Loom? Loom customers report time-savings, fewer meetings, increased prospecting success rates, and more efficient teamwork with video messaging. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 529 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Loom offers four pricing plans: Starter ($0), Business ($18 per user/month), Business + AI ($24 per user/month), and Enterprise (custom pricing). A free version is available under the Starter plan, and free trials are offered for Business + AI (14 days) and Enterprise (contact sales). Monthly billing is preferred, and pricing is in USD. Numeric pricing values are available for all plans except Enterprise, which requires contacting sales. License types vary across plans, with user limits and roles specified. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Animation - Annotations - Audio Calls - Audio Capture - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Desktop/Browser Sharing - Discussions/Forums - Engagement Tracking - File Sharing - Media Library - Mobile Access - Mobile Screen Sharing - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Capture - Screen Recording - Search/Filter - Social Sharing - Video Capture - Video Creation - Video Editing - Video Support - YouTube Uploading ## Integrations (8 total) - Dropbox - Gmail - Intercom - Microsoft Teams - Slack - Trello - Zendesk Suite - inVision ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Video Making Software](https://www.capterra.co.uk/directory/31677/video-making/software) ## Related Categories - [Video Making Software](https://www.capterra.co.uk/directory/31677/video-making/software) - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) - [Screen Recording Software](https://www.capterra.co.uk/directory/31975/screen-recording/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) ## Alternatives 1. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11134 reviews) 2. [Snagit](https://www.capterra.co.uk/software/209649/snagit) — 4.7/5 (501 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24185 reviews) 4. [OBS Studio](https://www.capterra.co.uk/software/164144/obs) — 4.7/5 (1075 reviews) 5. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14666 reviews) ## Reviews ### "Loom - niche but does what it says it does" — 3.0/5 > **Billy** | *8 November 2024* | Law Practice | Recommendation rating: 6.0/10 > > **Pros**: Loom is easy to use The UI is good The idea behind the product is very logical, it helps you create a guide whilst recording your webcam and generating a link. This can save time if you need to explain things to people often and share it. The product works as intended > > **Cons**: It's quite a niche product - I didn't find myself needing to use it often enough to justify having it. What it can do is not something that is extremely special, and you can use other software to record your screen and create guides which I think is more applicable in different situations (scribe) > > It works, does what it says and does it well. However, I found the use case limited compared to similar products ----- ### "Fantastic tool that saves a lot of time in my role" — 5.0/5 > **Rebecca** | *26 September 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Loom is fantastic, it saves me and my team so much time that would otherwise have been spent in meetings. It is easy to use, simple to control exactly how much of your screen you want to record, and allows for basic editing to fine tune what you want to share. I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly. > > **Cons**: The AI powered titles and summaries can be quite far off the reality sometimes, but that's a fairly new feature which I'm sure will improve with time. I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up. ----- ### "Easy to use and super helpful" — 4.0/5 > **Megan** | *6 March 2025* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Its really easy to use, anyone even with poor computer skills can use it and it also allows us to share any issues we have with people with a quick and easy link. It is also easy to edit and amend a recording if you end too late with a recording. I like that you can use both mobile and PC > > **Cons**: Sometimes the recordings can take a little while to process > > Good so far. We are currently in our trial period but see no reason not to continue as it allows us to show staff quickly where something is in our company app but also to provide training videos for new starters which we are starting to work on now to improve our onboarding process ----- ### "Great tool for troubleshooting and understand user issues." — 5.0/5 > **Veronica** | *3 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's a great and accessible product to make short video captures to troubleshoot issues and provide support to users on our platform. > > **Cons**: So far, the tool has been great even on the free version; nothing bad to say. > > As a business, we use this tool to request users to make screen captures to better understand their technical issue so we can escalate it to the platform engineer. You can use the tool for free (with certain limitations) and it works great. ----- ### "My experience with loom after 1 year" — 5.0/5 > **Arran** | *7 December 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Ease of recording videos and also the library to look through past recordings, the speed up feature also > > **Cons**: Can be a little glitchy at times especially when starting a recording > > Very pleased with Loom, been a user for over a year and could not be happier ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/191187/loom?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/191187/loom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data