--- description: Discover the benefits and disadvantages of Custify. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.co.uk/software/190125/custify Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/190125/custify?page=2) > Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custify? B2B SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 135 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - CSAT Survey Structure - Churn Management - Collaboration Tools - Customer Data Management - Customer Engagement - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Forms - Customisable Templates - Email Management - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding - Performance Metrics - Reporting/Analytics - Revenue Management - Sentiment Analysis - Survey/Poll Management - Task Management - Trend Analysis - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Customer Retention Software](https://www.capterra.co.uk/directory/34255/customer-retention/software) ## Alternatives 1. [Customerscore.io](https://www.capterra.co.uk/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Skalin](https://www.capterra.co.uk/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.capterra.co.uk/software/1024614/monday-crm) — 4.7/5 (466 reviews) ## Reviews ### "Great support from Custify" — 5.0/5 > **Kev** | *16 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Flexibility in the platform. Our CSM is super knowledgeable. > > **Cons**: Only thing I'd say is because it so powerful, the possibilities are endless, so working out how implement an idea can sometimes take a little while to figure out. > > Brilliant. We've used Custify for 3 years and the support we receive is top class. Lots of product updates too, so the platform is constantly evolving with us and our needs. ----- ### "Easy to use and a massive help." — 4.0/5 > **Ryan** | *11 December 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and really helps automate the Sales \& CS flows. > > **Cons**: Some of the integrations or functions may be missing, but the team is happy to listen to our needs. > > Happy with everything so far and looking forward to what's to come. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Lots of great features such as health scores and playbooks to save time > > **Cons**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Cons**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 July 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Cons**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data