15 years helping British businesses
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What is Ezus?

At Ezus, our mission is to help travel agents & DMCs sell more efficiently by allowing them to quickly build customised trips, thanks to a:

- Simple and fluid construction of your budgets and programs;

- Generation of your Travel documents via a library of personalised templates;

- Centralization of your customer and supplier (internal CRM + catalogue) information in a single collaborative tool;

- Management of your suppliers' reservation, availability and disbursements + customers' payment.

Who Uses Ezus?

Travel Agents, Destination Management Companies, Inbound & Outbound Tour Operators.

Ezus Software - EZUS TRAVEL SOFTWARE
Ezus Software - 2
Ezus Software - Ezus - Travel Management Software

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Reviews of Ezus

Average score

Overall
4.6
Ease of Use
4.2
Customer Service
4.9
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
15%
3
9%
2
3%
Alice
General manager in France
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The software that meets our needs on many functionnalities

5.0 8 months ago

Comments: Great experience with this software since its beginnings ! It has allowed us to promote our commercial offers in a few clicks and get more market share. A lot of improvement has been made on functionalities thanks to the fact that they listen to our feedback. It is a tool that has great prospects for development and performance.

Pros:

The ease of use during or everydays tasks. The ease of communicataion with an available and listening team. The creative possibilities on the different support. The few little details on functionnalities that make the diffrence with other software.

Cons:

Behind the scenes there is a lot to consider and to implement, it requires a staff dedicated or very well trained and a rigorous work.The software can evoluate fast, we need to keep up for new functionality and evolve with it.

Nicolas
marketing and communications manager in France
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A super-efficient daily companion

5.0 4 months ago

Comments: We had a traditional way of working and we wanted to automate and make our process more efficient. It took some time to find our bearings in this new environment, which was changing our usual way of working. But the tool is really excellent and has met our expectations. Customer service is fast and efficient.

Pros:

We like Ezus for its simplicity and ease of use. We spent a lot of time integrating it into our internal operations. Today, it's an indispensable solution for monitoring our customers from the moment they make contact, to the creation of their trip and its completion.

Cons:

It took us some time to integrate it. The solution is easy to use, but you have to understand the logic. It was complicated to adapt and use it in our own way.

Angeliki
CEO in Greece
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Was initially excited but...

3.0 10 months ago

Comments: They do not even give a trial period for you to see if the system is good for you and your business needs. Just a short demo (they show what they want only) and then they bombard you with emails to pay the subscription. And of course, no refund even if you reach out shortly after the purchase to tell them that this is not what you were looking for and expecting. Totally my fault though. When no free trial is offered that should gain suspicion. Anyway, this might work for lots of people but definitely does not work for me since I want something that is automated and makes my life easier not harder.

Pros:

Very good support although I was appointed to a person that was new at Ezus and was not actually able to train me and answer my questions. When I contacted them with issues they immediately got back to me though. Some nice features but definitely the UI is outdated. I would be better off using Microsoft Word and PPT and Adobe PDF.

Cons:

If you are looking for software in which you will be using Word, Excel, and PowerPoint using variables, then this is for you. Unfortunately, this is not the case for me. I wanted software that will get the hectic work of creating itineraries in Word and PPT off my shoulders and have a more intuitive system with an easy-to-use drag-and-drop builder that will present the trip plan in a beautiful way without any hassle. Ezus is not like that. You have to put tons of work into the system before it can work for you. Each Word and PPT has to be set by you with variables so that the final result appears properly - in many cases, it does not - like when a tour description is big I had to manually add a page and make sure that the description fits. If I did not do that the description would be a complete mess and the system does not add space automatically to fit the input lines. To be honest, the most frustrating part was the fact that during the presentation the person that was appointed to present the software never told me that I had to put so much work to set all the pre-set docs (word docs that are there, and ppt's) with variables to fit your needs. And what if I am not good with using variables and understanding how they should work? No one told me that the whole system is based on Microsoft (word & ppt). If I had known from the beginning I would have never paid - the very expensive price (way more expensive than competitive software doing the same or even better work).

Ezus Response

9 months ago

Hello Angela, Thank you for your honest feedback, which I think deserves to be studied in depth by us. From your exchanges with our team, the real point was the modelling of your documents, which was neglected by one of our Account Managers. As we understand it, your expectation was to have a presentation generated directly without having to customise a document and to be able to modify the rendering online. Among our current 1,400 weekly users, generating documents in PPT, Word, Excel or PDF format is an essential requirement. And on Ezus, when configuring your account, customising your document templates allows you to have your own identity and design within your automatic travel documents. As the software is constantly evolving thanks to our in-house team of developers, we are currently working on improvements in this area thanks to your feedbacks. I'd like to take you through this stage together, and introduce you to all the other modules in the software that will satisfy you just as much!

Sandra
Gérant Agence de Voyage in France
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A new user conquered!

5.0 3 years ago

Comments: The team is top, nice, pleasant and always available. I had to report a small technical failure, a message on the chat and 10 minutes later it was fixed! I have never had the chance to know this until now! Well done to them. As we use Ezus, if we notice a point that could be improved, we just sent a message on the chat and the info came up just as quickly. Marvellous.

Pros:

I have been using it for only a month and I am delighted. It is ergonomic, easy to handle although it has tons of features and visually pleasant to use on a daily basis. Everything seems to me to be just a click away, you can easily find the information you need. Simplified case tracking. Customizable and very beautiful presentations. Integrates very well with my existing processes. I haven't used everything yet, but at the moment I'm 100% happy. The customer interface is fabulous and interactive. They can leave a comment, thanks to Ezus the modification is done in 2 steps 3 movements and is also easily reported on the customer interface.

Cons:

I do not have enough recoil for the negative points. I am gradually learning to use it. What I would really like is that the secure payment by CBVAD is integrated either by email and / or SMS or from the customer area. It had been announced to me for this period but it would seem that this is not the case and I regret it.

Roobens
Founder of a travel agency in France
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source

Amazing software!

5.0 8 months ago

Comments: I've been using Ezus for a year now and I love it! It's very easy to use (and I'm not a techie guy!), their training session was very clear and they're very reactive when I need help. Overall, everything goes smoothly. I'm saving so much time now creating offers, sending quotes, invoices, etc. Great experience using this software!

Pros:

Creating offers is probably the most impactful feature. You can do it so easily, and it looks great! Customers are "wowed" when they see it, and converting them is easier!

Cons:

No, everything is fine for now. It just needs a bit of time to "master" the software but it's definitely not hard.