Commusoft

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Take your business to the next level

Comments: Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.

Pros:

User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.

Cons:

My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.

Happy customers and does the job

Pros:

Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works.

Cons:

Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues.

Unscrupulous company more concerned with profits than clients

Comments: This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements.
There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.

Pros:

It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.

Cons:

They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!

Commusoft Software User Review

Pros:

5 stars! This software is a lifesaver! It keeps our business running smoothly. We can do everything we need in one place: invoices, scheduling, and keeping track of the engineers. Plus, the invoices look great and the reminders on invoices and PPM mean no more late payments or maintenance! Big time saver. Customer service is fantastic, always there to answer our questions quickly. Highly recommend!

Cons:

On the customers profile, I would prefer to have an option where we are able to select if the customers have a contract with us or not. If so, it would then allow us to input how long the contract period lasts. This will enable us to keep track of which clients have contracts with us and for how long.