Commusoft

Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

What Is Commusoft?

Commusoft is an all-in-one cloud-based B2B software designed for field service companies with 3+ technicians. 15000 + users trust Commusoft every day! It helps you to manage your CRM, quotes, work orders, technician schedules, assets management, inventory, PPM, SLAs, checklists and invoicing, and it integrates with popular tools such as MailChimp, Salesforce, naturalForms, Stripe, Quickbooks and Google Calendar. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.

Commusoft Details

Commusoft

https://www.commusoft.us/

Founded 2019

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Commusoft pricing overview

Commusoft does not have a free version but does offer a free trial. Commusoft paid version starts at US$59.00/month.


Starting Price

US$59.00/month

Pricing Details

All-in-One: $59 | Customer Journey: $75 | Field Automation: $129

Free Version

No

Free Trial

Yes

Commusoft deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Commusoft Features

  • Asset Tracking
  • Billing & Invoicing
  • Commercial Properties
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Reporting/Analytics
  • Residential Properties
  • Service History Tracking
  • Technician Management
  • Work Order Management

View full list of Building Maintenance Software

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

View full list of Field Service Management Software

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

View full list of HVAC Software

  • Change Orders
  • Commercial / Industrial
  • Cost Database
  • Data Import/Export
  • Fitting Management
  • For General Contractor
  • Overhead Costs Estimating
  • Prebuilt Assembly
  • Quotes / Proposals
  • Takeoff

View full list of Plumbing Estimating Software

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  • Customer Database
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  • Service History Tracking
  • Technician Management
  • Work Order Management

View full list of Plumbing Software

  • Aerial Measurement
  • Billing & Invoicing
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  • Checklists & Inspections
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  • Dispatch Management
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  • Work Order Management

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View full list of Security Installer Software

  • Billing & Invoicing
  • Contract Management
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  • Technician Management
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View full list of Service Dispatch Software

  • Contract Management
  • Contract Management
  • Customer Database
  • Customer Database
  • Dispatch Management
  • Dispatch Management
  • Inventory Control
  • Inventory Control
  • Job Management
  • Job Management
  • Preventive Maintenance
  • Preventive Maintenance
  • Quotes/Estimates
  • Quotes/Estimates
  • Recurring Appointments
  • Recurring Appointments
  • Routing
  • Routing
  • Scheduling
  • Scheduling
  • Work Order Creation
  • Work Order Creation

View full list of Work Order Software

Commusoft Alternatives

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Commusoft Reviews for UK Users

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service 4.8
Features 4.5
Value for Money 4.5

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Phil C.
Director
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 20/11/2017

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Pros: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Reviewer Source 
  • Reviewed on 20/11/2017
Marcus C.
Heating engineer
Construction, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 15/09/2020

"Great software but if you leave your stuffed"

Comments: Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

Pros: The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

Cons: Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

  • Reviewer Source 
  • Reviewed on 15/09/2020
Sam A.
Office Manager
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/11/2020

"Happy Commusoft Customer"

Comments: My experience of using Commusoft has been a very positive one.

Pros: Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others. Commusoft offer great support and always get back to me within a day and then follow up to make sure that everything has been resolved. Commusoft continues to be developed and improved upon which is also a positive.

Cons: I have no issues at all. The software does everything that I need it to do.

  • Reviewer Source 
  • Reviewed on 16/11/2020
Martin C.
Heating engineer, Director
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 06/12/2016

"Experience with commusoft"

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

by Commusoft on 09/12/2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Reviewer Source 
  • Reviewed on 06/12/2016
Harry P.
Director
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/08/2020

"Review from a plumbing company"

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros: Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons: Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

  • Reviewer Source 
  • Reviewed on 27/08/2020