What is EcholoN?

- Made in Germany -

EcholoN, the Service Management Software Suite, represents a comprehensive solution for service, support and customer care.

Modular and expandable: | Ticket system | Helpdesk | IT Service Management (according to ITIL) | Service Management | Service Desk | Field Service Management | Emergency management | Quality management. Software from Germany. Programming and support based in Borstel-Hohenraden near Hamburg. Book a free demo tour now.

Who Uses EcholoN?

EcholoN -Made in Germany- provides a comprehensive yet simple solution for your service, support and customer service. The individual standard software tailored suit for Enterprise Service Management

Where can EcholoN be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • mIT solutions
  • Located in Borstel-Hohenraden, Germany
  • Founded in 1999
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Austria, Germany, Switzerland

Languages

English, German

About the vendor

  • mIT solutions
  • Located in Borstel-Hohenraden, Germany
  • Founded in 1999
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Austria, Germany, Switzerland

Languages

English, German

EcholoN videos and images

EcholoN Software - EcholoN Web App overview
EcholoN Software - EcholoN offline App iOS
EcholoN Software - i.e. long running workflo
View 4 more
EcholoN video
EcholoN Software - EcholoN Web App overview
EcholoN Software - EcholoN offline App iOS
EcholoN Software - i.e. long running workflo

Compare EcholoN pricing with similar products

EcholoN

US$5,500.00/one-time
Free Version
Free Trial
N/A
Free Version
Free Trial
US$7.00/month
Free Version
Free Trial
US$19.00/month
Free Version
Free Trial

Features of EcholoN

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CMDB
  • Call Centre Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Dispatch Management
  • Document Coding & Control
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Equipment Management
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Online Time Clock
  • Payment Collection in the Field
  • Performance Metrics
  • Prioritisation
  • Problem Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Risk Management
  • Scheduling
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Alternatives to EcholoN

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about CloudBlue PSA
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR IT Asset Management
C2 ATOM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.
Enterprise-class Service management application built for multinational organizations around Service Integration and Management.
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support. Learn more about Issuetrak
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.

Reviews of EcholoN

Average score

Overall
4.7
Ease of Use
4.3
Customer Service
4.8
Features
4.8
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
29%
Christian P.
Senior Department Head in Germany
Restaurants, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

5 2 years ago

Comments: In close partnership with miT solutions we have been able to constantly expand, adjust, correct, improve, optimize the features, usability and acceptance of the platform providing transparency, compliance, cost control and state of the art reporting and analysis. It has been a successful journey built on continuous interactions, exchange, communication, planning and trust.

Pros:

The software and customization we have implemented cover the full range from capturing and managing the installed asset base, assigning service partners and schedulable maintenance tasks, logging Incidents by Stakeholders and Third Parties, digital work reports, to a fully integrated invoicing work flow for Owner/Operators. We continue to expand the features based on requirements and feedback from our users ensuring ease of use and high acceptance. That speaks for itself.

Cons:

During the implementation process, the software has been continuously customized and expanded to suit our specific requirements. Hence, what was created is what we need.

mIT solutions Response

2 years ago

The EcholoN-Team says thank you very much for your positive evaluation :)

Florian K.
Head of QSR Service in Germany
Wholesale, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible software solutions for high demanding customers

5 2 years ago

Comments: EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our workload a lot through automatic workflows, email templates and escalation protocols. Change requests from our customers may take some time to implement but the end result is always worth it.

Pros:

Very flexible, the software can be customized in every way possible to meet the customer's needs. Every wish of the customer is taken into consideration and everybody is trying to implement the changes as fast and intuitive as possible. The helpdesk provided by mIT Solutions is always friendly and eager to help.

Cons:

The time from the concept phase to the actual implementation into the system is sometimes a bit long. However, this is software development which is per default time-consuming.

mIT solutions Response

2 years ago

The EcholoN-Team says thank you very much for your positive evaluation :) We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.

Olaf C.
IT Service Manager in Germany
Events Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

EcholoN for ITSM Processes

5 2 years ago

Comments: All ITSM processes such as incident management, problem management, service desk support and CMDB could be mapped in EcholoN. The entire IT organization benefits greatly from the use of the ITSM solution EcholoN.

Pros:

With EcholoN, all SLA-based operational ITSM processes can be mapped. The software can be adapted very quick an well and in detail to the requirements.

Cons:

Due to the wide range of functions, administration is somewhat complex in some areas. When it comes to implementing more complex requirements, the manufacturer's team is on hand to provide competent support.

mIT solutions Response

2 years ago

The EcholoN-Team says thank you very much :) We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.

Verified Reviewer
IT Servicedeskmitarbeiter in Germany
Verified LinkedIn User
Civic & Social Organization, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Echolon am Servicedesk

5 2 years ago

Comments: Dank Echolon haben wir alle unsere Anfragen und Meldungen in einer Anwendung im Blick. Wir können am Servicedesk jederzeit Auskunft über den Status der Bearbeitung treffen. Außerdem ist unsere komplette Hardware erfasst sodass wir jederzeit Zugriff auf Informationen zu den Standorten, Wartungsverträgen usw. haben. Auch nutzen wir die Daten in Echolon als Basis für unsere interne Verrechnung.

Pros:

Am Besten gefällt mir am UserClient der Umfang der Funktionen. Wir können hier z. B. direkt auf die CMDB Daten zugreifen, es werden Beziehungen teilweise grafisch dargestellt. Bei der Erfassung von Anfragen wird sofort in der KNB gesucht. Auch die Wissensdatenbank lässt sich direkt im Client pflegen und Artikel lassen sich hier fürs Selfhelpportal veröffentlichen. Desweiteren werden hier auch Ankündigungen ohne Umwege angelegt. Und über die mächtige Suche findet man mit etwas Übung so gut wie alles.

Cons:

Die Einarbeitung in das System ist uns allen am Anfang etwas schwer gefallen bedingt durch die für uns neue Sicht auf manche Themen und Arbeitsabläufe. Desweiteren ist der UserClient im täglichen arbeiten bei uns im Hause etwas schwerfällig. Das mag aber dem Funktionsumfang geschuldet sein.

mIT solutions Response

2 years ago

Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :) Wir sind staendig dabei die Bedienung von EcholoN zu vereinfachen [https://forum.echolon.de/t/screencast-die-echolon-suche/1988]

Markus R.
IT-Administrator in Germany
Government Administration, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Lässt keine Wünsche offen!

5 9 months ago

Comments: EcholoN war und ist für uns das perfekte ITSM Tool. Von der Planung, über die Umsetzung und den Service ist alles perfekt erfüllt worden. Es gibt regelmäßige Gespräche zur Kundenzufriedenheit, die auch Gehör finden. Neue Herausforderungen werden gemeinsam angegangen und immer bestmöglich und zur vollsten Zufriedenheit umgesetzt. Sollte es doch ein Mal ein Problem geben, ist der Support immer sofort mit einer Lösung parat.

Pros:

Man bekommt kein Produkt vorgesetzt, dass man so benutzen muss. Das Frontend und die Prozesse lassen sich für die eigenen Bedürfnisse und Abläufe individuell anpassen. Bei der Umsetzung waren zumindest bei uns, dabei keine Grenzen gesetzt. Dieser Prozess findet begleitend statt und man bekommt auch sehr viele Anregungen zur Verbesserung. Wir verwenden aktuell ausschließlich den User Client, dieser ist sehr umfangreich, übersichtlich und durchdacht. Updates können problemlos selber erledigt werden. Das Produkt läuft dabei sehr stabil und die Performance ist bei uns (Applikation und Datenbank auf Flash Speicher) absolut in Ordnung und zeitgemäß. Auch der Selfhelp ist strukturiert und wird von den Mitarbeitern sehr gut angenommen. Zu guter Letzt, muss man auch sehr positiv das nette, kompetente und engagierte Team hinter EcholoN hervorheben!

Cons:

Die Umsetzung ist sehr aufwändig, da es auf den Kunden individuell maßgeschneidert wird (was sich aber definitiv lohnt!). Leider bekommt der User Client gerade wenig Neuerungen, da der Fokus zur Zeit auf dem Web Client liegt.

mIT solutions Response

9 months ago

Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)