--- description: Discover the benefits and disadvantages of GuestXM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GuestXM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [GuestXM](/software/189329/online-reputation-management) # GuestXM Canonical: https://www.capterra.co.uk/software/189329/online-reputation-management Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/189329/online-reputation-management?page=2) > Customer experience management and restaurant intelligence platform > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GuestXM? GuestXM is a customer experience management and intelligence platform: AI-powered social listening, sentiment analysis, and online engagement tools to keep brand reputation your strategic advantage. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Black Box Intelligence ## Commercial Context - **Starting Price**: €49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Our pricing depends on the number of business location you add in AreTheyHappy, (price per location) Unlimited users and no limitations on how many social media, review and feedback channels you connect. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile) - **Supported Languages**: Dutch, English - **Available Countries**: Australia, Belgium, Brazil, Canada, Denmark, Finland, Germany, Ireland, Mexico, Netherlands, Portugal, Spain, Sweden, United Arab Emirates, United Kingdom, United States ## Features - Account Management - Activity Dashboard - Alerts/Notifications - Brand Tracking - Campaign Management - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management - Customer Engagement - Customer Experience Management - Customisable Forms - Customisable Reports - Customisable Templates - Dashboard - Data Visualisation - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - Multi-Channel Data Collection - NPS of Customers - Negative Feedback Management - Performance Metrics - Post Scheduling - Project Management - Real-Time Notifications - Reporting & Statistics - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - Review Sharing - Sentiment Analysis - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Task Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management ## Integrations (9 total) - Formitable - Google My Business Review Manager - Instagram - Meta for Business - Microsoft Outlook - Online Takeaway & Delivery - Tablemanager - Twitter/X - Zomato for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Restaurant Management Software](https://www.capterra.co.uk/directory/20026/restaurant-management/software) - [Social Media Management Tools](https://www.capterra.co.uk/directory/30939/social-media-management/software) ## Alternatives 1. 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[ReviewTrackers](https://www.capterra.co.uk/software/140801/reviewtrackers) — 4.7/5 (172 reviews) ## Reviews ### "ATH is a fantastic tool to help listen to and understand customers in an increasingly online world\!" — 5.0/5 > **Tobi** | *19 April 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: - aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook \& more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology > > **Cons**: there is genuinely nothing to list here, ATH does exactly what it says it does really well > > AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook \& more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights \& trends we can act on. And last but not least, a massive thank you to ATH’s \[SENSITIVE CONTENT HIDDEN\] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world\! ----- ### "Experience Are They Happy" — 5.0/5 > **Nathalie** | *26 August 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. > > **Cons**: Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. > > As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. ----- ### "ATH does what we need" — 4.0/5 > **Nico** | *3 May 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released. > > **Cons**: G-mail integration would make it complete > > From day 1 we have been happy with ATH. They have a personal approach and are very proactive. ----- ### "AreTheyHappy will make your life much easier\!" — 5.0/5 > **Heather** | *4 July 2021* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy\! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]\!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. > > **Cons**: There are no cons to using AreTheyHappy\! ----- ### "Great system, easily usuable for improving your operations and guest experience." — 5.0/5 > **Kick** | *4 May 2021* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone. > > **Cons**: Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features). > > We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/189329/online-reputation-management?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/189329/online-reputation-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data