--- description: Discover the benefits and disadvantages of Gist. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gist Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Gist](/software/188710/gist) # Gist Canonical: https://www.capterra.co.uk/software/188710/gist Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/188710/gist?page=2) > Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more. > > Verdict: Rated **4.7/5** by 149 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gist? SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 149 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConvertFox Global - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Pricing for the Support package is $9/mo per user. Our Growth suite is $24 - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automated Routing - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics ## Support Options - 24/7 (Live rep) ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Microsoft SharePoint](https://www.capterra.co.uk/software/1167/sharepoint) — 4.4/5 (5413 reviews) 4. [Notion](https://www.capterra.co.uk/software/186596/notion) — 4.7/5 (2709 reviews) 5. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) ## Reviews ### "Gist is a good choise" — 4.0/5 > **Patrick** | *12 June 2024* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management. > > **Cons**: The thing we as a company like least, is the fact that the membership is based on the number of contacts. We have a large databases of contacts and importing them all would become very very expensive. ----- ### "Streamlining Customer Communication and Marketing Efforts with Gist" — 4.0/5 > **Teng** | *18 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions. > > **Cons**: The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website. > > Overall experience is good. The platform is feature rich and is hardly down ----- ### "SLICK Messenger Bot + Full Email Automation" — 5.0/5 > **Christopher** | *26 January 2021* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the \#1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying\! > > **Cons**: Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad\! > > Been using Gist for years now--replaced Active Campaign for me--and I'm able to do all the same things with a messenger bot, too\! ----- ### "The all-in-one copy cat solution (and that is not necesarilly bad)" — 3.0/5 > **Bart** | *10 March 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point. We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience. > > **Cons**: Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails. On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well. > > We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times. I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives. ----- ### "Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here" — 4.0/5 > **Andrew** | *23 July 2019* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years. > > **Cons**: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/188710/gist?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/188710/gist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data