---
description: Discover the benefits and disadvantages of Hosted Contact Center.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hosted Contact Center Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Hosted Contact Center](/software/187946/hosted-contact-center)

# Hosted Contact Center

Canonical: https://www.capterra.co.uk/software/187946/hosted-contact-center

> Maximize productivity, streamline agent workflows with our data-driven, AI-powered omnichannel contact center platform.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Hosted Contact Center?

Healthcare systems, centralized billing offices, revenue cycle management companies, debt collection, sales and marketing, government and utilities.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intelligent Contacts

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Per Feature
- **Pricing Details**: Unlimited Users. Unlimited campaigns.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Notices
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Client Management
- Computer Telephony Integration
- Contact Management
- Dashboard
- Event Triggered Actions
- File Sharing
- File Transfer
- IVR
- Interaction Tracking
- Keyword Tracking
- List Management
- Multi-Channel Communication
- Power Dialer
- Predictive Dialer
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Transaction Management

## Integrations (5 total)

- Lariat
- Neustar UltraDNS
- Prodigal
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)

## Related Categories

- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)
- [Debt Collection Software](https://www.capterra.co.uk/directory/30234/debt-collection/software)
- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (859 reviews)
3. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews)
4. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
5. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.6/5 (150 reviews)

## Reviews

### "Synergetic Communication Inc" — 5.0/5

> **Dustin** | *30 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and effective.  It has all the reporting needed to manage contact centers
> 
> **Cons**: Agent Scripts is a little quirky. All good otherwise
> 
> Been using this product for over 10 years.  Overall it has been great

-----

### "Intelligent Contacts is an Excellent Technology Partner" — 5.0/5

> **Aaron** | *31 October 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Technology, service, good peopleThere's nothing like some good ol' fashioned great people who want you to have a great product.
> 
> **Cons**: Nothing comes to mind. Our mutual customers say great things and we are impressed by the integration's performance.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/187946/hosted-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/187946/Hosted-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/187946/hosted-contact-center> |
| en-AU | <https://www.capterra.com.au/software/187946/hosted-contact-center> |
| en-CA | <https://www.capterra.ca/software/187946/hosted-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/187946/hosted-contact-center> |
| en-IE | <https://www.capterra.ie/software/187946/hosted-contact-center> |
| en-IL | <https://www.capterra.co.il/software/187946/hosted-contact-center> |
| en-IN | <https://www.capterra.in/software/187946/hosted-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/187946/hosted-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/187946/hosted-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/187946/hosted-contact-center> |

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