--- description: Discover the benefits and disadvantages of Endear. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Endear Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Retail Management Software](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing) # Endear Canonical: https://www.capterra.co.uk/software/187844/endear-outbound-retailing Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/187844/endear-outbound-retailing?page=2) > Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. > > Verdict: Rated **4.5/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Endear? Omnichannel retailers that want to modernize their retail operations and boost sales and retention in the process. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 46 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Endear - **Location**: New York, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Argentina, Australia, Canada, Chile, Colombia, France, Mexico, New Zealand, Nicaragua, Peru, Spain, Sweden, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - CRM - Collaboration Tools - Commenting/Notes - Contact Management - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Document Storage - Email Management - Email Marketing - Engagement Tracking - Interaction Tracking - Lead Management - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Performance Management - Reporting/Analytics - Segmentation - Task Management - Third-Party Integrations ## Integrations (13 total) - Gorgias - Klaviyo - Kustomer - Lightspeed - Microsoft 365 - Newstore - Shopify - Shopify POS - Shopify Plus - Square Payments - Teamwork Commerce - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Retail Management Software](https://www.capterra.co.uk/directory/20053/retail-management-systems/software) ## Related Categories - [Retail Management Software](https://www.capterra.co.uk/directory/20053/retail-management-systems/software) - [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Multi-Channel eCommerce Software](https://www.capterra.co.uk/directory/31281/multi-channel-ecommerce/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 2. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (967 reviews) 3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3432 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Reviews ### "We love Endear\!" — 5.0/5 > **Cristina** | *4 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away. > > **Cons**: I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this. > > Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them\! ----- ### "Great tool for customer engagement" — 4.0/5 > **Jason** | *7 May 2026* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are. > > **Cons**: We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward. > > We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue. ----- ### "JANTAMINIAU REVIEW" — 5.0/5 > **PALOMA** | *13 February 2025* | Textiles | Recommendation rating: 10.0/10 > > **Pros**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement. > > **Cons**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement. > > My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\! ----- ### "Clientele magic" — 4.0/5 > **Sara** | *2 November 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\! > > **Cons**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\! > > My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\! ----- ### "Clientelling made easy" — 5.0/5 > **Danielle** | *30 October 2025* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I like how Endear is easy to navigate. It is nice to be able to bounce around tabs and look people up. > > **Cons**: Sometimes my customers from Shopify do not show up and I have to manually add them. It’s nice when they automatically appear. > > Endear has been effective in my selling; people love that I can add them to my list so I can reach out to them about promotions\! ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/187844/endear-outbound-retailing?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/187844/endear-outbound-retailing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data