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Hostfully
Hostfully Overview:
What is Hostfully?
Property management and guest experience software for short term rentals. Hostfully's Property Management Platform (formerly Orbirental) helps managers scale their vacation rental businesses with features designed to help manage and grow property management operations. Features include: channel distribution, central calendar and guest communication inbox, automated messaging, direct bookings, upsell platform, payment processing, pricing tools, mobile app, and so much more.
Who Uses Hostfully?
Vacation rental managers and companies.
Where can Hostfully be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 235 reviews
Reviews sentiment
Positive
83%
Neutral
8%
Negative
9%
Starting Price
Not provided by vendor
Free trial
About the vendor
- Hostfully
- Located in San Francisco, US
- Founded in 2015
Hostfully support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Argentina, Australia, Bahamas, Barbados, Brazil
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Argentina
- Australia
- Bahamas
- Barbados
- Brazil
- Canada
- Chile
- Mexico
- Portugal
- Spain
- United Kingdom
- United States
- Vietnam
Languages
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English
Features of Hostfully
Other great alternatives to Hostfully
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Top rated features
For Vacation Rentals
Reservations Management
Top rated features
Online Payments
Tenant Portal
Top rated features
Accounting
Financial Reporting
Top rated features
Rent Tracking
Tenant Portal
Top rated features
Online Payments
Tenant Portal
Top rated features
Accounting
Transaction History
Top rated features
Rent Tracking
Tenant Portal
Top rated features
Online Payments
Tenant Portal
Top rated features
Channel Management
Online Booking
Capterra verified reviews for Hostfully
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Overall rating
Based on 235 reviews
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John
Head Bus Dev in UK
Hospitality, 2–10 Employees
Used the Software for: 1+ year
"Warm & friendly customer experience"
21 August 2024
A very warm & friendly customer service experience navigating through challenges.
Pros:
I found the customer service delivery experience to be very unique, professional and very efficient.
Cons:
The fact that due to time/location differences its not over the phone.
Reviewer Source
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Dhruv
Director in UK
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Source: SoftwareAdvice
"Avoid at all costs !"
28 February 2024
Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late.
Pros:
User interface was good but the bad outweighs the good.
Cons:
Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.
Reviewer Source
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Hostfully Response
8 March 2024
Hello, We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at [email protected] or chat with us on help.hostfully.com.
Lewis
Duty Manager in UK
Education Management, 2–10 Employees
Used the Software for: Free Trial
"Really positive demo experience"
9 December 2024
Good, i was offered a free demo and found the platform useful
Pros:
It is very easy to navigate, i used the website and you know exactly where to go
Cons:
honestly, there was not that much to dislike, i really had a positive experience
Reviewer Source
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Paige
Business Administration Support in UK
Education Management, 2–10 Employees
Used the Software for: 1-5 months
"If you have a rental property, you need this service"
4 September 2024
It has been a good experience and I will continue to use this service, however, I have put in to speak with someone from customer support to see if there is a way to amend the bookings.
Pros:
Ease of set up, How simple it is to manage and see bookings and keep tabs on the property remotely
Cons:
The cost to set up and there not being an option to amend bookings without cancelling completely.
Reviewer Source
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Kelsey
Property Manager in US
Real Estate, Self Employed
Used the Software for: 6-12 months
"Get it if you're looking to grow your business!"
29 January 2025
Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform.
Pros:
Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago.
Cons:
Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!
Reviewer Source
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