--- description: Discover the benefits and disadvantages of 8x8 Work. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 8x8 Work Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [8x8 Work](/software/187525/virtual-office) # 8x8 Work Canonical: https://www.capterra.co.uk/software/187525/virtual-office Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/187525/virtual-office?page=2) > 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. > > Verdict: Rated **4.1/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 8x8 Work? Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transcription - Call Transfer - Callback Scheduling - Campaign Management - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customisable Reports - Event Triggered Actions - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Text to Speech - Third-Party Integrations - Two-Way Audio & Video - Virtual Extensions - VoIP - Voice Mail ## Integrations (11 total) - Copper - Freshdesk - Gmail - Google Calendar - Google Chrome - HubSpot CRM - Microsoft Outlook - Microsoft Teams - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (859 reviews) 2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) 3. [800.com](https://www.capterra.co.uk/software/208208/800-com) — 4.7/5 (315 reviews) 4. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Reviews ### "Good enterprise option but be careful to reduce lag" — 4.0/5 > **Anonymous User** | *20 November 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls > > **Cons**: Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. > > Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. ----- ### "8x8 review" — 5.0/5 > **Georgina** | *18 June 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. > > **Cons**: We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. > > Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it ----- ### "8x8 review" — 5.0/5 > **Marc** | *16 January 2025* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: Ease of use in and out of office. Very good system > > **Cons**: No real issues. Sometimes calls come through when put status as busy > > Good, dependable product. Very easy to use. Fit for purpose ----- ### "Great for remote working and international calls" — 5.0/5 > **Stephanie** | *16 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I am able to easily make UK and international calls with great quality audio. > > **Cons**: I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself. > > We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles. ----- ### "Great product" — 5.0/5 > **emma** | *9 January 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: great service so easy to use both mobile and laptop > > **Cons**: Dont like when you transfer you can still here conversation > > really good service you have this on laptop as well as mobile app ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/187525/virtual-office?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/187525/virtual-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data