What is 8x8 X Series?

8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.

Who Uses 8x8 X Series?

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

Where can 8x8 X Series be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • 8X8
  • Located in Campbell, US
  • Founded in 1987
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

English

8x8 X Series pricing

Starting Price:

£10.00/month
  • Yes, has free trial
  • No free version

8x8 X Series does not have a free version but does offer a free trial. 8x8 X Series paid version starts at £10.00/month.

About the vendor

  • 8X8
  • Located in Campbell, US
  • Founded in 1987
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

English

8x8 X Series videos and images

8x8 X Series Software - meetings on multiple devices
8x8 X Series Software - Centralized Admin Console
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8x8 X Series video
8x8 X Series Software - meetings on multiple devices
8x8 X Series Software - Centralized Admin Console

Features of 8x8 X Series

  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Call Centre Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customisable Reports
  • Event Triggered Actions
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • IVR / Voice Recognition
  • Interaction Tracking
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Queue Management
  • Real Time Analytics
  • Recording
  • Reporting & Statistics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Alternatives to 8x8 X Series

Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat.
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Learn more about Slack
Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.
Intermedia Unite is a full-featured, highly reliable and scalable cloud-based phone system designed for small businesses.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
Complete cloud phone system that is easy to set up and easy to manage.
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Learn more about GoTo Connect
Australia's Premier 13, 1300, 1800 and Smart Number Provider.
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry Learn more about 3CX

Reviews of 8x8 X Series

Average score

Overall
4.0
Ease of Use
3.9
Customer Service
3.6
Features
4.0
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashley
Ashley
Operations Manager in US
Verified LinkedIn User
Staffing & Recruiting, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect Business Phone System!!

5.0 last year

Comments: We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros:

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons:

there are sometimes some delays, but very rarely is there any issues!

8X8 Response

8 months ago

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Ralph
Owner in US
Telecommunications, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great product - wouldn't want to be without it.

5.0 8 months ago

Comments: In general, I have been very happy with 8x8, and would not want to be without it.

Pros:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons:

Nothing comes to mind; I have no suggestions.

Alternatives Considered: BroadVoice Cloud PBX and Vonage Business Communications

Reasons for Choosing 8x8 X Series: Call recording is included with 8x8.

Switched From: Vonage Business Communications

Reasons for Switching to 8x8 X Series: Again, ease of use, simple administration, and free call recording.

8X8 Response

7 months ago

Thank you so much for taking the time to leave us a 5-star review.

Verified Reviewer
Manager of WebForms Fulfillment Implementation in US
Verified LinkedIn User
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Quickly improving to be a solid calling tool

3.0 4 years ago

Pros:

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons:

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Jim
Jim
President in US
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

8x8 has been great for us

5.0 8 months ago

Comments: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pros:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Alternatives Considered: Intermedia Unite, Zoom Meetings, Microsoft Teams, Slack and Vonage Business Communications

Reasons for Switching to 8x8 X Series: They were well reviewed by industry experts and cheaper than others that offered similar functionality.

8X8 Response

7 months ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Chirag
CITO in US
Insurance, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source

Good alternative for Internet telephony

4.0 last year

Comments: The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Pros:

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Cons:

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

Alternatives Considered: RingCentral MVP, Zoom Meetings and MiCloud Connect

Reasons for Switching to 8x8 X Series: We did NOT choose 8x8 due to poor experiences with their sales, billing and support. We went with RingCentral due to a polar opposite and positive experience with RingCentral. 8x8 has a good product but they need to shore up people skills and responsiveness to win more businesses.

8X8 Response

8 months ago

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.