8x8 X Series

Perfect Business Phone System!!

Comments: We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros:

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons:

there are sometimes some delays, but very rarely is there any issues!

Great product - wouldn't want to be without it.

Comments: In general, I have been very happy with 8x8, and would not want to be without it.

Pros:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons:

Nothing comes to mind; I have no suggestions.

Alternatives Considered: BroadVoice Cloud PBX and Vonage Business Communications

Reasons for Choosing 8x8 X Series: Call recording is included with 8x8.

Switched From: Vonage Business Communications

Reasons for Switching to 8x8 X Series: Again, ease of use, simple administration, and free call recording.

Quickly improving to be a solid calling tool

Pros:

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons:

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

8x8 has been great for us

Comments: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pros:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Alternatives Considered: Intermedia Unite, Zoom Meetings, Microsoft Teams, Slack and Vonage Business Communications

Reasons for Switching to 8x8 X Series: They were well reviewed by industry experts and cheaper than others that offered similar functionality.

Good alternative for Internet telephony

Comments: The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Pros:

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Cons:

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

Alternatives Considered: RingCentral MVP, Zoom Meetings and MiCloud Connect

Reasons for Switching to 8x8 X Series: We did NOT choose 8x8 due to poor experiences with their sales, billing and support. We went with RingCentral due to a polar opposite and positive experience with RingCentral. 8x8 has a good product but they need to shore up people skills and responsiveness to win more businesses.