15 years helping British businesses
choose better software

United Kingdom Local product
NetSupport Manager

NetSupport Manager

United Kingdom Local product

What is NetSupport Manager?

For over 35 years, NetSupport Manager has been recognised as the perfect remote control solution to help companies deliver seamless IT support and remote device management – from anywhere to anywhere!

Access, control, manage, monitor, and support any device.

As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its extra security features, it’s the choice of military and financial institutions across the globe.

Who Uses NetSupport Manager?

Remote support, remote desktop, remote access, IT management, hybrid working - all across a range of devices, platforms, locations - and industries.

NetSupport Manager Software - NetSupport Manager Thumbnail View - Mouse over a selected PC to zoom your view.
NetSupport Manager Software - NetSupport Manager PIN Connect - Locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code.
NetSupport Manager Software - NetSupport Manager File Transfer - A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface.
NetSupport Manager Software - Hardware and software inventories as standard

Not sure about NetSupport Manager? Compare with a popular alternative

United Kingdom
NetSupport Manager

NetSupport Manager

4.8 (28)
Local product
£10.00
one-time
Free version
Free trial
54
No integrations found
4.8 (28)
4.9 (28)
4.9 (28)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$324.99
year
Free version
Free trial
25
8
4.4 (363)
4.5 (363)
4.4 (363)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to NetSupport Manager

Remote Desktop Manager
Top rated features
Access Controls/Permissions
Remote Access/Control
Ticket Management
TeamViewer Remote
Top rated features
Access Controls/Permissions
Real-Time Chat
Remote Access/Control
Teramind
Top rated features
Employee Activity Monitoring
Remote Access/Control
Task Management
SoftActivity Monitor
Top rated features
No features have been rated by reviewers for this product.
BrowseControl
Top rated features
Filtering
Firewalls
Two-Factor Authentication
Apteriks
Top rated features
No features have been rated by reviewers for this product.
Webex Suite
Top rated features
Screen Sharing
Two Way Audio & Video
Video Conferencing
ISL Light
Top rated features
Remote Access/Control
Screen Sharing
Unattended Access
Digital Samba
Top rated features
HD Audio/Video
Screen Sharing
Video Conferencing

Reviews of NetSupport Manager

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.9
Features
4.8
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
82%
4
18%
Verified Reviewer
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Amazing and feature rich.

5.0 7 years ago

Pros:

The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons:

Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

Morgan
Director in UK
Outsourcing/Offshoring, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Empowering Hero PA's Management

5.0 3 months ago

Comments: I have found the whole experience with NetSupport seamless, friendly, and understanding of our requirements. Despite us probably being one of their smaller clients, they truly care about how the software is working for us operationally and is always open to feedback and eature requests.

Pros:

Effortless to use, and easy navigation throughout all applications. Very comprehensive helpguides should we get stuck.

Cons:

Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved.

Daniel
Systems Administrator in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Good for Managing Devices on a Local Network

4.0 2 years ago

Pros:

It's reliable and gets the job done. It's also inexpensive.

Cons:

Peer to peer connections have their limits. This is not the best tool if the device is remote from your network.

Wayne
Technical Systems Manager in UK
Plastics, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

NetSupport Manager 12.7

4.0 3 years ago

Comments: The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel

Pros:

Being able to visualise the computers in real time

Cons:

Deployment of the software can be difficult to install if computers are located in a remote location.

Amy
Senior Systems Technical Support Analyst in US
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Just what we needed!

5.0 10 months ago

Pros:

NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.

Cons:

The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode.