NetSupport Manager

Who Uses NetSupport Manager?

Any organisation providing centralised technical support (secure remote control and access) across a range of platforms and locations.

What Is NetSupport Manager?

For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for secure remote control and access of multi-platform computers in any location. Without the need for a third-party service or ongoing subscription costs, it's the perfect tool of choice for any IT team.

NetSupport Manager Details

NetSupport

http://www.netsupport-inc.com

Founded 1989

NetSupport Manager Software - NetSupport Manager Thumbnail View - Monitor multiple devices in a single view.
NetSupport Manager Software - NetSupport Manager Thumbnail View - Mouse over a selected PC to zoom your view.
NetSupport Manager Software - NetSupport Manager PIN Connect - Locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code.
NetSupport Manager Software - NetSupport Manager File Transfer - A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface.
NetSupport Manager Software - NetSupport Manager Chat - Conduct a two-way chat session between your workstation and one or multiple user devices.
NetSupport Manager video
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NetSupport Manager Software - NetSupport Manager Thumbnail View - Monitor multiple devices in a single view. - thumbnail
NetSupport Manager Software - NetSupport Manager Thumbnail View - Mouse over a selected PC to zoom your view. - thumbnail
NetSupport Manager Software - NetSupport Manager PIN Connect - Locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code. - thumbnail
NetSupport Manager Software - NetSupport Manager File Transfer - A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface. - thumbnail
NetSupport Manager Software - NetSupport Manager Chat - Conduct a two-way chat session between your workstation and one or multiple user devices. - thumbnail

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Starting price

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US$20.00/month
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Free Version

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Free Trial

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NetSupport Manager Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • CRM
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Monitoring
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customisable Branding
  • Desktop Virtualisation
  • Diagnostics Tools
  • Drag & Drop
  • Event Logs
  • File Management
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Performance Metrics
  • Print Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Server Monitoring
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Uptime Reporting
  • User Management
  • Whiteboard
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Audit Management
  • Audit Trail
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customisable Branding
  • Customisable Reports
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Workflow Management
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Customisable Branding
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Management
  • File Transfer
  • Live Chat
  • Meeting Management
  • Monitoring
  • Prioritisation
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Softphone Software
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Workflow Management
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Availability Indicator
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Recording
  • Chat/Messaging
  • Collaboration Tools
  • Conferencing
  • Customisable Branding
  • Desktop / Browser Sharing
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • File Management
  • File Transfer
  • Live Chat
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Screen Sharing
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Third Party Integrations
  • Two-Way Audio & Video
  • User Management
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Whiteboard

NetSupport Manager deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Mac (Desktop)
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Chromebook (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

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NetSupport Manager Reviews for UK Users

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.8
Customer Service 4.9
Features 4.8
Value for Money 4.8

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Write a Review!
Verified Reviewer
IT Manager
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 19/12/2017

"Amazing and feature rich."

Pros: The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons: Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

  • Reviewer Source 
  • Reviewed on 19/12/2017
Joel J.
Director of Managed Services
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/04/2019

"NetSupport RULES!"

Comments: I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!

Pros: NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.

Cons: Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.

  • Reviewer Source 
  • Reviewed on 12/04/2019
Wayne D.
Technical Systems Manager
Plastics, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 01/04/2021

"NetSupport Manager 12.7"

Comments: The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel

Pros: Being able to visualise the computers in real time

Cons: Deployment of the software can be difficult to install if computers are located in a remote location.

  • Reviewer Source 
  • Reviewed on 01/04/2021
Paul B.
Engineer
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/12/2017

"Still one of the best"

Comments: It is in invaluable tool for me to remote into servers and desktops for IT management.

Pros: I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Cons: Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

  • Reviewer Source 
  • Reviewed on 07/12/2017
Alex F.
Lead Manager/IT Admin
Construction, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/04/2021

"NetSupport: The Corporate Genius"

Comments: Amazing corporate experience, a simple but robust solution for a big or small company. Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.

Pros: NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control.

Cons: The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

  • Reviewer Source 
  • Reviewed on 22/04/2021