Who Uses Freestone?

Freestone serves any organization that offers live event content as part of a continuing education strategy for members and constituents.

What Is Freestone?

Freestone is the industry's most relied upon live event platform to deliver content as part of a comprehensive education program. Enjoy turnkey webinars, webcasts and on-demand streaming through a fully-branded learning portal. Leverage interactivity tools like Q&A, group chat, real-time polling, surveys and robust quizzing to measure learner engagement. Track education and deliver certifications. Utilize pre- and post-production services to capture content during live, on-site conferences.

Freestone Details

Community Brands

https://www.communitybrands.com/products/freestone/

Freestone Pricing Overview

Freestone does not have a free version and does not offer a free trial.

Spotlight_media_placeholder

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Freestone Features

Learning Management Systems (LMS)
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Gamification
Learner Portal
Mobile Learning
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies
Alerts/Notifications
Customisable Branding
Event Management
Live Chat
Multi hosts
On-Demand Webinars
Polls/Voting
Q & A
Reporting/Analytics
Screen Sharing
Social Media Promotion

Freestone Reviews for UK Users

Showing 4 of 4 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.5/5
Features
4/5
Value for Money
4.3/5
Morgan W.
Distance Learning Manager
Higher Education, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/04/2020

"The Freestone Support Team is the Best"

Comments: Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members
• Pleasant, knowledgeable, professional, and on-the-ball support for our live programs
• Thorough and helpful presenter prep sessions
• Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit
Regarding the platform itself, just a few features we use:
• Layout customization for live webcasts/webinars
• Self-paced courses with credit
• Credit submission requirements such as polling, checkpoints, surveys, and certificates
• Attendee Q&A
• Reports to verify credit submission, program attendance, attendee questions, polling responses, etc.
• Much more!
Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros: I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons: There are a couple of things that frustrate users regarding credit submission.

Vendor Response

by Community Brands on 04/05/2020

Thank you very much for all the kind words, Morgan! This is fantastic to hear!

We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies.

Thank you for the feedback!

  • Reviewer Source 
  • Reviewed on 30/04/2020
Peggy S.
Sr. Manager of Professional Development
Legal Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/07/2019

"ALA Freestone Review"

Comments: We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros: Ease of use for administrator, data entry and report running

Cons: Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Vendor Response

by Community Brands on 26/07/2019

Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.

  • Reviewer Source 
  • Reviewed on 23/07/2019
Verified Reviewer
Marketing Operations Specialist
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 06/08/2019

"An adequate system, a bit burdensome"

Comments: Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros: The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons: Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Vendor Response

by Community Brands on 14/08/2019

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

  • Reviewer Source 
  • Reviewed on 06/08/2019
Verified Reviewer
Program Manager
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 29/07/2019

"Freestone Review"

Comments: Overall, even with the challenges, there are ways to work around the majority of them and my engagement with the support team has been wonderful

Pros: I like the fact that everything with a program is housed in one system including the production of CME certificates.

Cons: Some of the challenges I face when using the system is around administrator customization of both the user interface and things that could make event replication smoother.

Vendor Response

by Community Brands on 14/08/2019

Thank you very much for the feedback. We are always working to make the admin experience more powerful. With Freestone Viewer an admin has the capability to change the viewer layout, customize the branding and curate all tabsets. Your Account Director would be happy to discuss all the options in more detail. Thank you again!

  • Reviewer Source 
  • Reviewed on 29/07/2019