PRgloo

"Making a big difference to our team"

Comments: We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient.

Pros: It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance.

Cons: We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out.

"GEO Review"

Pros: The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.

Cons: The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.

"Good software package for what we want"

Comments: Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board

Pros: I like the ease in being able to link cuttings with statements/releases
I like the extensive contacts data base
I like being able to set up separate groups to send information out to

Cons: I'd like to be able to know which of our contacts have opened/read things we've sent to them

"Slick Software"

Comments: Saving time and resources.
More press coverage and dialogue with journalists.

Pros: The attractiveness and professional look of the press releases is a huge factor in using this software. The individual press release page can be made to look how you want- with embedded videos, quotes and links. You can 'test email' the press release to see how it appears in the inbox before sending. We love that you can brand the press releases with your company colours. The customer service is swift and professional, with regular check ins and updates to help user imporvement. - Specifically during tight press release deadlines a member of the PRGloo team has been on hand to help. The ability to build targeted lists of relevant press contacts is the most important feature, the PR Gloo team also help build 'SMART Lists' pulling in relevant contacts automatically. The reporting tool is an added bonus, where you can log your press coverage and download the data to present to boards/ management. Overall, it is a very slick piece of software which has saved the company time and resource.

Cons: It would be good to be able to improve our own boilerplates and adjust our brand colours without instructing the customer service team.

"Super impressed"

Comments: We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate.

Pros: I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.

Cons: Not every contact we search for is in the system, but as with all media databases this data is constantly evolving