PRgloo

"Making a big difference to our team"

Comments: We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient.

Pros: It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance.

Cons: We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out.

"GEO Review"

Pros: The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.

Cons: The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.

"A good platform!"

Comments: Overall, PR Gloo is simple to use and beneficial to the team.
We are looking at how we can maximise full use of the platform.
The incompatibility of IT infrastructure with the platform for some tasks is an issue we are working on.

Pros: The database of contacts which can be updated easily.
The statements and news release function.
Regional media targeting.
The ability to autoforward email queries straight to PR Gloo so everything is in one place and tracked.

Cons: Importing a large group of contacts to the platform from adhoc lists seems difficult.

"Helps us communicate better, faster"

Pros: PRGloo is easy to use, easy to implement and requires minimal training to get you off the ground. It makes communicating with various audiences much easier and GDPR compliant. It's been brilliant when working remotely. We couldn't have managed our COVID-19 response as well without PRGloo, for instance.

Cons: Topics still feels a bit basic. It'd be great if you could have master topics with sub-categories, for instance. Greater user customisation of email design would also be welcome.

"User friendly and great support team"

Comments: The overall experience has been great. Working with the PRgloo team has been brilliant and they are always on hand to help, tutorials and give great advice.

Pros: It's extremely user friendly and easy to pick up. The features are just want we need for logging and uploading to our newsroom.

Cons: Contacts for journalists could be a bit better but this is minor.