PRgloo

"GEO Review"

Pros: The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.

Cons: The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.

"Super impressed"

Comments: We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate.

Pros: I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.

Cons: Not every contact we search for is in the system, but as with all media databases this data is constantly evolving

"Good software package for what we want"

Comments: Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board

Pros: I like the ease in being able to link cuttings with statements/releases
I like the extensive contacts data base
I like being able to set up separate groups to send information out to

Cons: I'd like to be able to know which of our contacts have opened/read things we've sent to them

"New media relations platform"

Comments: All in all, a great platform for all things related to external communications for a big organisation. We're really pleased we made the move and are slowly getting our heads around its potential. We have found that it was difficult for us all to be trained on such a piece of software, as we're all still working from home and not able to use our usual peer to peer support to help iron out some of the issues we have faced. That said, we couldn't have done anything differently under the circumstances and we are hugely grateful to have a licence extension until June.

Pros: We like the look and fresh feel of the site, it is easy to navigate and assign enquiries to the team. Allows quick and easy communication with journalists, pulling off reports for analysis and tagging of coverage to show impact of work completed. Coverage collected from RSS feeds – easy to assign to releases, topics or conversations.

Cons: Some of the language used is not intuitive (e.g. why aren't conversations called enquiries) but I'm sure this will iron itself out after more use. We are so used to Vuelio's labels that this is a big jump away from that and I have found it like learning a new language. At login screen it would be helpful to be able to see passwords are correct before pressing enter.

"Slick Software"

Comments: Saving time and resources.
More press coverage and dialogue with journalists.

Pros: The attractiveness and professional look of the press releases is a huge factor in using this software. The individual press release page can be made to look how you want- with embedded videos, quotes and links. You can 'test email' the press release to see how it appears in the inbox before sending. We love that you can brand the press releases with your company colours. The customer service is swift and professional, with regular check ins and updates to help user imporvement. - Specifically during tight press release deadlines a member of the PRGloo team has been on hand to help. The ability to build targeted lists of relevant press contacts is the most important feature, the PR Gloo team also help build 'SMART Lists' pulling in relevant contacts automatically. The reporting tool is an added bonus, where you can log your press coverage and download the data to present to boards/ management. Overall, it is a very slick piece of software which has saved the company time and resource.

Cons: It would be good to be able to improve our own boilerplates and adjust our brand colours without instructing the customer service team.