PRgloo

Making a big difference to our team

Comments: We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient.

Pros:

It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance.

Cons:

We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out.

GEO Review

Pros:

The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.

Cons:

The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.

Good software package for what we want

Comments: Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board

Pros:

I like the ease in being able to link cuttings with statements/releases I like the extensive contacts data base I like being able to set up separate groups to send information out to

Cons:

I'd like to be able to know which of our contacts have opened/read things we've sent to them

Simple and straight forward

Comments: It allows us to store and monitor our press enquiries in one place, plus easy access to approved statements.

Pros:

It's easy on the eye, simple to use and adaptable to meet our needs as an organisation.

Cons:

It would good if you could hide some of the fields, to make the conversation form much simpler.

Super impressed

Comments: We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate.

Pros:

I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.

Cons:

Not every contact we search for is in the system, but as with all media databases this data is constantly evolving