True3D

Innovative way to look at the overall building

Comments: It helped us lease units to prospective tenants more easily than when we just had pictures alone and not the 3D tour.

Pros:

I love the "dollhouse" view on Matterport True3D! It is so helpful for showing our prospective tenants what the townhome or unit looks like! I love the measuring feature too! This tool was very useful during the pandemic when less people could travel to look at our available units in person.

Cons:

Other than that it takes a long time to capture a unit, I love the product it creates. I understand why it needs to take so long, because it literally recreates the unit as a 3D image, but that is the only con.

Long time user

Pros:

It gives context to a job and invoice that photographs do not. This allows us to justify invoices much more confidently as it shows the true scope and scale of a project.

Cons:

The scanning process itself doesn't always work seamlessly. Occasionally two scans will not knit together and so you'll need to adjust the camera and rescan, but these issues can usually be resolved pretty quickly.

Matterport has so much potential but drops the ball in major areas.

Comments: Overall Matterport is the best option for us right now and we really appreciate the value they bring so far, but there are too many flaws that must be fixed and im concerned that they are not improving as steady and consistently as they should if they want to maintain their customers and value in our industry.

Pros:

The value it brings and the simplicity for users such as home buyers, agents, etc.

Cons:

1) The photo quality and stitching photos together. We shoot 5-10+ homes every single day. We use the photos in our marketing package and the main reason we lose clients is because of the photo quality and the terrible stitching together of images. We get clients who are very disappointed that their pictures are coming back not stiched together properly and the quality/resolution, this is Matterports biggest issue for us right now. 2) Matterport virtual tours don't stay active forever. We have to charge our clients if they want to renew the matterport hosting... very disappointing to agents, builders, property managers, designers, etc. 3) The camera can't just take on snapshot without 360. We have photographers taking exterior photos and majority don't need to be 360 degree photos, why do we not have an option to just take one snapshot instead of 6 that come together as a 360 image. Collectively there is a lot of wasted time in a year for our team because of this. 4) The camera is absolutely terrible with handling sun flares and there is no accessory matterport provides like a lens hood, or lens filter.

Matterport is amazing!

Comments: Overall my experience with Matterport has been fantastic. Their customer service is great and I couldn't be happier.

Pros:

I love everything about Matterport. They are always looking for the next way to keep adding more value to their products. The 3D scans are easy to use and intuitive, and it's easy to share links to folks that need to see the scans.

Cons:

There isn't anything I dislike about Matterport. Again, it's easy to use and share scans between parties that you need to, there's nothing to dislike.

Inadequate Support

Comments: Very friendly when your call is returned and tasks performed satisfactorily. Overall experience is disappointing.

Pros:

The software is user friendly and provides detailed information.

Cons:

Little to no support from Matterport team. Very frustrating and embarrasing when trying to meet my customer's demands.