by ECi Software Solutions
Average Ratings22 reviews
- Overall 3.5 / 5
- Ease of Use 3.5 / 5
- Customer Service 3.5 / 5
- Features 3.5 / 5
- Value for Money 4 / 5
- Free Trial No
- ECi Software Solutions
- Founded 1984
About RockSolid MAX
As a purpose-built, fully-integrated business management solution for hardware and lumber businesses, RockSolid MAX securely manages your point of sale, inventory management, accounting, purchasing and receiving, electronic data interchange, reporting and more. Mobility options allow access to the software on mobile devices. As a cloud-based solution, software updates as well as your data are managed, maintained, and protected remotely, saving your business time while reducing risk and cost.
RockSolid MAX Most Helpful Reviews
Reviewed on 08/08/2017
Easy to learn
Comments: I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.
Pros: I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.
I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic.
When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.
Reviewed on 22/07/2017
We have the system for over 15 years. We operated 3 hardware stores on a multi-store platform. We are now operate 1 store with 9 employees.
Comments: The Rock Solid system in our True Value hardware store allows my wife and I to travel and still have the controls necessary to conduct our business , even remotely.
Pros: The system is efficient. We handle about 250 customers per day with 2 point-of-sale units and 2 extra terminals on the sales floor and 2 in the office. We process 80% of our sales on credit cards with the new Cayan system which also is very efficient. We have house charge accounts who receive emailed invoices and statements. The reports are plentiful and the support from True Value is experienced and thorough. We utilize the employee time clock and all our employees find the system easy to operate and with our cable internet provider, quick.
Cons: I am happy to say that I cannot think of any "cons". The original system was developed by a computer person for a hardware store owner. The 2 guys then formed Rock Solid and further advanced the POS structure to make it available to retail hardware, garden centers and rental facilities in our industry. Please feel free to call me for any further information. Jay Feinsod 914-447-5935
Reviewed on 17/04/2019
IMOC Building Supplies
Pros: It is very user friendly, and also easy to learn to use. The support/training team goes out of their way to make sure you know what you are doing and you are setup for success.
Cons: It is a little back on forth between pages/tabs to get the information you need, but it is not a big issue. Once you learn where to find what your looking for it is a breeze.
Reviewed on 11/08/2017
Ok POS Sytem.
Comments: Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.
Pros: RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.
Cons: Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.
Reviewed on 27/07/2017
Satisfied Long Term User of Rock Solid
Comments: Be confident in the software and the customer service/follow up. As a user i have never felt isolated. There is a strong desire within ECI to get feedback from the users and incorporate individual needs into the software where possible to the benefit of the users.
Pros: Its easy and logical to use and teach to new staff members. Down time is effectively zero and when issues have arisen customer support has been superb. Essentially we can forget about the system and concentrate on our customers. The system is flexible to my business and even has the ability to structure reports for my individual needs.
Cons: Its nice to say that its hard to think of a negative. If there is a down side to the system i have yet to find it!