---
description: Discover the benefits and disadvantages of Cloudya.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
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title: Cloudya Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Internal Communications Software](/directory/31014/internal-communications/software) > [Cloudya](/software/184983/nfon)

# Cloudya

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> NFON Cloudya is a cloud communications platform streamlining voice calling, video conferencing, and offers 300+ CRM integrations.
> 
> Verdict: Rated **4.0/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Cloudya?

NFON Cloudya is the ultimate communication solution for SMEs, empowering business owners, hybrid teams, and IT admins. It simplifies operations, enhances collaboration, and ensures security.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NFON
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Users only pay for active extensions and can upgrade and downgrade further features. 
Individual price plans can be requested.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Polish, Spanish
- **Available Countries**: Austria, France, Germany, Italy, Poland, Spain, United Kingdom

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- App Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Chatbot
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customisable Reports
- Dashboard
- Device Enrollment
- Employee Database
- File Sharing
- IVR
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Presentation Streaming
- Queue Management
- Real-Time Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Screen Sharing
- Third-Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- Video Conferencing
- VoIP
- Voice Mail

## Integrations (186 total)

- ACA
- AFAS Software
- ANVA Hub
- Aareon
- Accredo
- Act\!
- Agile CRM
- Apptivo
- Asgard
- Birdie
- Bitrix24
- Bond
- Brightree
- Bullhorn ATS & CRM
- CAS

... and 171 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Internal Communications Software](https://www.capterra.co.uk/directory/31014/internal-communications/software)

## Related Categories

- [Internal Communications Software](https://www.capterra.co.uk/directory/31014/internal-communications/software)
- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)
- [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Alternatives

1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews)
2. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (862 reviews)
3. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (915 reviews)
4. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews)
5. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Reviews

### "Held to Ransom" — 1.0/5

> **Mohammed** | *7 August 2024* | Law Practice | Recommendation rating: 0.0/10
> 
> **Pros**: My law firm has been with this phone service provider for several years.  The service has rapidly deteriorated over the past couple of years.  We have been left without a landmine for 2 months.  The calls required to be diverted to a mobile phone.  The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system.  Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours.  I will be losing s complaint with Ofcom.  I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone.  I will update after my complaint to Ofcom.

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### "Great solution" — 5.0/5

> **Samuel** | *11 November 2020* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: An easy way to use business phone like a pro
> 
> **Cons**: Need a better Outlook contact integration

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### "Flexibilität pur. Perfekt für das mobile Arbeiten" — 5.0/5

> **Jens** | *4 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilität
SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter
Regionaler Ansprechpartner und deutschen Hersteller
Viele Jahre konstante Qualität
> 
> **Cons**: Nicht jedes CRM lässt sich altuell anbinden
> 
> Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten.

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### "Nfon als fester Unternehmensbestandteil" — 4.0/5

> **Kenny** | *4 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading.
> 
> **Cons**: Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung.
> 
> Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel  neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW.

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### "Cloudya weil es die Arbeit erleichtert" — 5.0/5

> **Matthias** | *11 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp.
> 
> **Cons**: Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken.
> 
> Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken.

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## Links

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