---
description: Discover the benefits and disadvantages of BotPenguin.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BotPenguin Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [BotPenguin](/software/184813/botpenguin)

# BotPenguin

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> AI-powered agent builder to automate sales, support, \& engagement across 6+ channels, including WhatsApp, Instagram, Website, and more
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses BotPenguin?

SMBs \& mid-market companies across e-commerce, education, healthcare, real estate, SaaS \& service verticals needing no-code, omnichannel AI chat and voice agents for lead gen, support \& automation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BotPenguin
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Freemium Pricing
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Croatian, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Campaign Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Contact Management
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Support
- Customisable Branding
- Data Import/Export
- Engagement Tracking
- Feedback Management
- Geotargeting
- Landing Pages/Web Forms
- Language Detection
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Pipeline Management
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics

## Integrations (69 total)

- Acuity Scheduling
- Agile CRM
- Apptivo
- Bitrix24
- Brevo
- CalendarHero
- Capsule
- Capsule
- Chakra Sales
- ChatGPT
- Copper
- Drip
- EngageBay CRM
- ExtraaEdge
- Firmao CRM

... and 54 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software)

## Alternatives

1. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews)
2. [Chatbase](https://www.capterra.co.uk/software/1053300/chatbase) — 4.3/5 (73 reviews)
3. [ChatGPT](https://www.capterra.co.uk/software/1049484/chatgpt) — 4.4/5 (336 reviews)
4. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Botsonic](https://www.capterra.co.uk/software/1061327/botsonic) — 4.8/5 (79 reviews)

## Reviews

### "Responsive support" — 4.0/5

> **Pete** | *15 March 2025* | Retail | Recommendation rating: 5.0/10
> 
> **Pros**: The support team are very responsive  — always quick to respond and very helpful.
> 
> **Cons**: None to mention at the moment
> 
> I originally struggled with a few missing functions for my ecommerce setup, but with the help of the support team they helped me get to a resolution in the end

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### "BotPenguin is the Best\!\!\!" — 5.0/5

> **Elijah** | *19 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Based on our positive experience and the tangible benefits we have realized, Sumer Technologies Inc. highly recommends BotPenguin to other businesses. It is a powerful, user-friendly, and cost-effective chatbot solution that can transform customer engagement and drive business growth.
> 
> **Cons**: Nothing it’s the most effective software top tier\!\!\!

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### "BotPenguin highly recommended. Great product. Used across our apps serving millions of requested." — 5.0/5

> **Twana** | *1 November 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: B2B customer service and product feature available. Price for money. Very rich with bots offerings.
> 
> **Cons**: I like everything and can't fault anything really. Just the UI can be improved I think.
> 
> We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product. 

Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand.

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### "Excellent BotPenguin's Service" — 5.0/5

> **Angela** | *11 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Their  services helped us increase our engagement with customers and generate more leads.
> 
> **Cons**: The chatbot occasionally had trouble understanding messages, and the overall title for our content could have been better.
> 
> We had a positive experience working with BotPenguin and would recommend their services. While there were a few areas that could have been improved, overall they were a great partner for our business.

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### "BEST Chatbot ever" — 5.0/5

> **Jatin** | *8 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need
> 
> **Cons**: There is nothing i didn't like about BotPenguin
> 
> As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/184813/botpenguin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/184813/BotPenguin/> |
| en-AE | <https://www.capterra.ae/software/184813/botpenguin> |
| en-AU | <https://www.capterra.com.au/software/184813/botpenguin> |
| en-CA | <https://www.capterra.ca/software/184813/botpenguin> |
| en-GB | <https://www.capterra.co.uk/software/184813/botpenguin> |
| en-IE | <https://www.capterra.ie/software/184813/botpenguin> |
| en-IL | <https://www.capterra.co.il/software/184813/botpenguin> |
| en-IN | <https://www.capterra.in/software/184813/botpenguin> |
| en-NZ | <https://www.capterra.co.nz/software/184813/botpenguin> |
| en-SG | <https://www.capterra.com.sg/software/184813/botpenguin> |
| en-ZA | <https://www.capterra.co.za/software/184813/botpenguin> |

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