Honeycommb

A community builder who thinks with you

Comments: I've selected Honeycommb from a dozen competitors and they are by far the best. Their customer support is fantastic and [SENSITIVE CONTENT HIDDEN] has helped me from the beginning with every single step of the road. It has been such a pleasure working with them and I am always wowed by the amount of cool features they have. Setup was easy and painless, and now it's on us to build the biggest community for innovators in the world ;)

Pros:

Looks and feels super professional and different. It is really what it claims to be, a white label fully functional social network.

Cons:

The backend needs extra support to look a bit better, it's slightly underwhelming for the admin because the front end for the user looks amazing. I mean, it doesn't really matter because your user will never see it, but I wish it looked a bit nicer.

Great service and a very good community platform for course providers

Comments: Overall it has been a good experience and has made a dramatic impact to the quality of service we are able to provide to our members. When we first joined Honeycommb we were using an online forum and knew we needed to change, within an hour of finding Honeycommb we were already on a product demonstration and knew this was the right thing for us. We have had no regrets at all.

Pros:

The speed and ease of getting set up were very impressive. The Honeycommb team has been great to work with (we have been working with [SENSITIVE CONTENT HIDDEN]) and are constantly releasing new improvements and features to make the platform even better.

Cons:

There are minor features here and there that make it feel this platform isn't yet 100% the finished product, but we were told about certain features not yet being ready before we signed up, so it wasn't a surprise. New features are added that bring the browser version closer to being like the mobile app, but there are some minor things we are still waiting to see being implemented that would tighten up the whole experience.

Wish I knew before signing up...

Comments: This was a situation of not knowing what you don't know, until it's too late. Had we known the things about HC that we learned once we launched, we'd never have moved forward. Although the service was pretty good, it could never overcome their joke of a backend interface and the inability to make wide-reaching adjustments that applied to current members and new ones.

Pros:

Clean, modern interface. They do the bulk of the setup.

Cons:

The backend management is a joke. So difficult to figure out what should be easy things. Some things you can't even do without them. Their feed is confusing and you don't have much control over how people interact with the feed (logic is sorely lacking). It was a steep, steep learning curve, as a result (for Admins and members).

The smoothest experience ever

Pros:

I usually tackle any new product I venture into using with a lot skepticism. Throughout, I was thinking, where's the catch? But nothing, no catch. They are a team of amazing, super helpful people, they are on top of their game, beyond responsive. When they set my app, it was so quick, with no complications and the feedback and fixes for my approval were so quick. Every penny I pay, I feel good about because the product is great, the service is awesome, the people behind the product and the service are real people who are kind and very supportive. Best decision I've ever made to go with them

Cons:

There's nothing I don't like about it :)

It's been amazing - but becoming quickly outdated.

Pros:

I've absolutely loved my experience with honeycomb. It was extremely fast to get set up with an app for our community, and it has been a success. We've been using it for over a year though, and a lot of the promise features have not shown up. Since we've signed up, a lot of new communities have come to fruition… And seem to have a lot more features and better organization than honeycomb. With that said, they are open to feedback and are working on a lot of things… And still a solid choice with good pricing if you are looking to start a community app

Cons:

We had a pretty horrible account manager for the first year, and now we go directly through their customer support. With an app at this price, it is helpful to have someone direct to speak to and give suggestions on how to improve the app proactively versus having to reach out to a support team. Additionally, we are waiting patiently for new features to come out and just keep seeing some small features show up that in the grand scheme of things don't really improve the app experience. There is limited ability to customize, integrate and improve the app on the customer ends.