What is Sitejabber?

Sitejabber empowers your business to grow and scale through collecting product and business customer reviews. We enable you to leverage social proof to increase traffic and sales, improve customer loyalty and retention, build trust and share across social media to instantly boost your online presence.
We are an official Google Review Partner allowing you to earn Google stars and instantly improve your SEO.
More than 30,000 businesses use Sitejabbber solutions to accelerate their growth.

Who Uses Sitejabber?

Businesses looking to accelerate growth using customer reviews and user-generated content to increase traffic and sales, improve customer loyalty and instantly boost their online presence.

Where can Sitejabber be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Sitejabber
  • Located in San Mateo, US
  • Founded in 2008
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, New Zealand, United Kingdom and 1 others

Languages

English

About the vendor

  • Sitejabber
  • Located in San Mateo, US
  • Founded in 2008
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, China, New Zealand, United Kingdom and 1 others

Languages

English

Sitejabber videos and images

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Compare Sitejabber pricing with similar products

Sitejabber

US$199.00/month
Free Version
Free Trial
US$200.00/month
Free Version
Free Trial
N/A
Free Version
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Features of Sitejabber

  • Brand Tracking
  • Campaign Management
  • Customer Experience Management
  • Dashboard
  • Keyword Tracking
  • Multi-Channel Campaigns
  • Negative Feedback Management
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing

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Reviews of Sitejabber

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.5
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
24%
3
3%
1
3%
Tomer D.
Tomer D.
Natural health Bag in US
Verified LinkedIn User
Internet, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great review site

5 3 years ago

Comments: in general good reliable service that is there for long time

Pros:

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons:

their fake review monitor doesn't always work

Benjamin R.
Marketing Analyst in US
Education Management, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent value, and the best response rate I've seen.

5 11 months ago

Comments: From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pros:

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons:

The on-site badging could be more useful if it was smaller, and on a transparent background.

Ziggy M.
CEO in Australia
Retail, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Waste of money

1 3 years ago

Comments: shite

Pros:

after trying to run it for a number of months we have given up

Cons:

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Mateo G.
Owner in US
Consumer Goods, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool!

5 last year

Comments: I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pros:

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons:

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Misty B.
Owner in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect tool!

5 3 years ago

Comments: I will definitely always recommend this to my fellow business owners!

Pros:

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Cons:

I love it all! There really is nothing I can complain about!

Sitejabber Response

3 years ago

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.