17 years helping British businesses
choose better software

What is Sitejabber?

Jabio is the brand-boosting platform that enables businesses to leverage real reviews. Companies use our comprehensive, tech-enabled suite of reputation management tools to source and widely publish reviews, resulting in expanded visibility, more buyers, and business growth.

Who Uses Sitejabber?

Businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence – resulting in increased conversions and sales.

Sitejabber Software - Increase your visibility in search results
Sitejabber Software - Build trust and loyalty
Sitejabber Software - Increase your conversions using social proof
Sitejabber Software - Increase your online presence and boost marketing performance
Sitejabber Software - Improve your SECO and increase exposure

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Reviews of Sitejabber

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan Samuel
Ryan Samuel
Nurse II in Philippines
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A Website That Saved Me From Scams

5.0 2 years ago

Comments: I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

Pros:

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

Cons:

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin
Marketing Analyst in US
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent value, and the best response rate I've seen.

5.0 3 years ago

Comments: From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pros:

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons:

The on-site badging could be more useful if it was smaller, and on a transparent background.

Sitejabber Response

2 years ago

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Alex
CEO in Hungary
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

They are greedy

1.0 2 years ago

Pros:

Easy to use interface and has good SEO for searches.

Cons:

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Sitejabber Response

2 years ago

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at [email protected] if you're unable to request reviews. Thank you.

Kevin
CEO in US
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pretty good reviewing platform

4.0 3 years ago

Comments: If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

Pros:

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

Cons:

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Sitejabber Response

2 years ago

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Mateo
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool!

5.0 4 years ago

Comments: I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pros:

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons:

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Sitejabber Response

2 years ago

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.