What is Locobuzz?

Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers.

Who Uses Locobuzz?

We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.

Where can Locobuzz be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)

About the vendor

  • Locobuzz Solutions
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, India, Indonesia, Malaysia, New Zealand and 7 others

Languages

Arabic, Dutch, English, German, Hindi and 4 others

Locobuzz pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Locobuzz does not have a free version but does offer a free trial.

About the vendor

  • Locobuzz Solutions
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, India, Indonesia, Malaysia, New Zealand and 7 others

Languages

Arabic, Dutch, English, German, Hindi and 4 others

Locobuzz videos and images

Locobuzz Software - Social listening
Locobuzz Software - Analytics
Locobuzz Software - Chat bots
View 4 more
Locobuzz video
Locobuzz Software - Social listening
Locobuzz Software - Analytics
Locobuzz Software - Chat bots

Compare Locobuzz pricing with similar products

Locobuzz

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Features of Locobuzz

  • AI/Machine Learning
  • Alerts/Notifications
  • Brand Tracking
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Chatbot
  • Collaboration Tools
  • Competitor Monitoring
  • Contact Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Visualisation
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Lead Capture
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Social Integration
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Performance Metrics
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Speech Recognition
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis

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Reviews of Locobuzz

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.6
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
40%
4
40%
3
17%
2
3%
Sumeet Z.
Sumeet Z.
Digital Marketing Manager in India
Verified LinkedIn User
Gambling & Casinos, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best ORM Platform

5 last year

Comments: It's very good for us as app company we got to know about our competitors

Pros:

Ticketing auto conversion from the social media negative comments

Cons:

Auto replies not able to see the comments on actual comments

Locobuzz Solutions Response

last year

Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Monika B.
Assistant Manager Digital in
Marketing & Advertising, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

User Friendly and data enriched tool for customer study

5 3 years ago

Comments: We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

Pros:

Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.

Cons:

Influencer stream can be more streamlined, e commerce listening

Johnson J.
Sr. Account Manager in India
Marketing & Advertising, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Can be much better!

2 3 years ago

Comments: It's plain ok. Not to graet

Pros:

One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago

Cons:

While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup

Verified Reviewer
Vice President in India
Verified LinkedIn User
Financial Services, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

ORM Done Right!

5 2 years ago

Comments: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

Pros:

Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.

Cons:

The ride has been smooth over last 2 years

Verified Reviewer
Digital Expert in India
Verified LinkedIn User
Banking, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Good Product

4 2 years ago

Comments: Overall the platform is robust and is getting better over time.

Pros:

The platform is a single point of contact between the user and the social channels.

Cons:

The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.