What Is Locobuzz?
This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement.
We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights.
We have a global footprint servicing amongst the Fortune 500.
Who Uses Locobuzz?
We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.
Where can Locobuzz be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
Locobuzz videos and images
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Features of Locobuzz
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Audience Targeting
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Competitive Analysis
- Configurable Alerts
- Content Library
- Content Management
- Customer Engagement
- Customisable Reports
- Data Visualisation
- Email Alerts
- Engagement Tracking
- Impact Measurement
- Influencer Tracking
- Keyword Tracking
- Mobile Alerts
- Multi-Channel Management
- Multi-Channel Marketing
- Performance Metrics
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reputation Management
- Sentiment Analysis
- Social Advertising
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management
Alternatives to LocobuzzMore Locobuzz alternatives
Best ORM Platform
Comments: It's very good for us as app company we got to know about our competitors
Ticketing auto conversion from the social media negative comments
Auto replies not able to see the comments on actual comments
Locobuzz Solutions Response
7 months ago
Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
User Friendly and data enriched tool for customer study
Comments: We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.
Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.
Influencer stream can be more streamlined, e commerce listening
Can be much better!
Comments: It's plain ok. Not to graet
One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago
While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup
ORM Done Right!
Comments: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.
Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
The ride has been smooth over last 2 years
A Good Product
Comments: Overall the platform is robust and is getting better over time.
The platform is a single point of contact between the user and the social channels.
The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.