What Is Locobuzz?

This is a platform where industry 4.0 converges with Customer Experience management to provide an end-to-end solution for Marketing, Branding and Customer Service Enhancement.
We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights.
We have a global footprint servicing amongst the Fortune 500.

Who Uses Locobuzz?

We provide a technology platform to help you win, retain and delight customers. We leverage AI, analytics, big data and automation to manage your customer experience.

Where can Locobuzz be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)

About the vendor

  • by Locobuzz Solutions
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, India, Indonesia, Malaysia, New Zealand and 7 others

Languages

Arabic, Dutch, English, German, Hindi and 4 others

About the vendor

  • by Locobuzz Solutions
  • Founded in 2015
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, India, Indonesia, Malaysia, New Zealand and 7 others

Languages

Arabic, Dutch, English, German, Hindi and 4 others

Locobuzz videos and images

Locobuzz video
Locobuzz Software - Social listening - thumbnail
Locobuzz Software - Analytics - thumbnail
Locobuzz Software - Chat bots - thumbnail

Compare Locobuzz pricing with similar products

Starting price

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US$1.80/month

Free Version

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Free Trial

Free Trial Yes
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Features of Locobuzz

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Responders
  • CRM
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

View full list of Conversational AI Platforms

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • CRM
  • Collaboration Tools
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Predictive Analytics
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

View full list of Customer Experience Software

  • AI/Machine Learning
  • API
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Complaint Management
  • Content Management
  • Customer Experience Management
  • Customisable Reports
  • Engagement Tracking
  • Hashtag Tracking
  • Keyword Tracking
  • Multi-Location
  • Post Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Widgets

View full list of Reputation Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Lead Capture
  • Lead Nurturing
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Social Integration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Tagging
  • Task Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

View full list of Social CRM Tools

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Automated Scheduling
  • Benchmarking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Charting
  • Commenting/Notes
  • Competitor Monitoring
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Engagement Tracking
  • Influencer Tracking
  • Keyword Tracking
  • Lead Attribution
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

View full list of Social Media Analytics Tools

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Audience Targeting
  • Benchmarking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Competitive Analysis
  • Configurable Alerts
  • Content Library
  • Content Management
  • Customer Engagement
  • Customisable Reports
  • Dashboard
  • Data Visualisation
  • Email Alerts
  • Engagement Tracking
  • Filtering
  • Impact Measurement
  • Influencer Tracking
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reputation Management
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

View full list of Social Media Monitoring Software

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Reviews of Locobuzz

Read all 30 reviews

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.6
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sumeet Z.
Sumeet Z.
Digital Marketing Manager in India
Verified LinkedIn User
Gambling & Casinos, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best ORM Platform

5 8 months ago

Comments: It's very good for us as app company we got to know about our competitors

Pros:

Ticketing auto conversion from the social media negative comments

Cons:

Auto replies not able to see the comments on actual comments

Locobuzz Solutions Response

7 months ago

Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Monika B.
Assistant Manager Digital in
Marketing & Advertising, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

User Friendly and data enriched tool for customer study

5 3 years ago

Comments: We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

Pros:

Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.

Cons:

Influencer stream can be more streamlined, e commerce listening

Johnson J.
Sr. Account Manager in India
Marketing & Advertising, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Can be much better!

2 2 years ago

Comments: It's plain ok. Not to graet

Pros:

One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago

Cons:

While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup

Verified Reviewer
Vice President in India
Verified LinkedIn User
Financial Services, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

ORM Done Right!

5 2 years ago

Comments: The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

Pros:

Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.

Cons:

The ride has been smooth over last 2 years

Verified Reviewer
Digital Expert in India
Verified LinkedIn User
Banking, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

A Good Product

4 2 years ago

Comments: Overall the platform is robust and is getting better over time.

Pros:

The platform is a single point of contact between the user and the social channels.

Cons:

The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.