15 years helping British businesses
choose better software

What is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for everything you need including Schedule, Dispatch, Billing,Invoice, Route Optimization, GPS Tracking, CRM.

With all the features you get excellent customer service for FREE. The onboarding to the site is made EASY and PAINLESS as we import all your customer and price list data.

Who Uses ServiceWorks?

1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more

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Reviews of ServiceWorks

Average score

Overall
3.8
Ease of Use
3.7
Customer Service
3.9
Features
3.8
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
Associate Manager in Philippines
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Usage of Service Works in Warranty Claims Submission

5.0 2 weeks ago New

Pros:

Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.

Cons:

Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.

Service Works Response

last week

Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.

Marion
Owner in US
Oil & Energy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recommend ServiceWorks

4.0 2 weeks ago New

Comments: When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs.

Pros:

ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.

Cons:

The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal

Service Works Response

last week

Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks!

Valerie
Appliance repair tech in US
Machinery, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Listen to your users more

2.0 2 weeks ago New

Comments: Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in.

Pros:

It’s mobile friendly and works on the tablet so we can go paperless

Cons:

They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is

Service Works Response

last week

Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks.

MEL
Service Managert in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Service Works Audit

4.0 2 weeks ago New

Comments: What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy

Pros:

Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.

Cons:

Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.

Service Works Response

last week

Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks!

Moustafa
IT Field Tech in Canada
Computer Hardware, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly efficient

4.0 2 weeks ago New

Pros:

ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting

Cons:

It rarely crashes. But I guess that’s normal since every app does

Service Works Response

last week

Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks!