by Square4.5 / 5 100 reviews
Who Uses This Software?
Salons, barber shops, health and wellness providers, and other service professionals.
Average Ratings100 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4 / 5
- Value for Money 4.5 / 5
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
About Square Appointments
Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. It's an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. Square Appointments is now free for individuals, and really affordable for teams.
Square Appointments Features
Square Appointments Most Helpful Reviews
Reviewed on 23/08/2016
Comments: This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.
-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
Cons: -While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.
Reviewed on 15/11/2018
Comments: My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.
Pros: Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.
Cons: I really haven’t found anything I don’t like with this system. Extremely pleased
Reviewed on 16/08/2016
Comments: I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.
Pros: I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.
Cons: I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.
Reviewed on 09/01/2019
Comments: It's a really easy program and I love using it.
Pros: It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!
Cons: I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.
Reviewed on 08/08/2016
Comments: This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.
Pros: I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.
Cons: Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.