17 years helping British businesses
choose better software
Local product
What is LoveAdmin?
With LoveAdmin's membership management software, you can increase the number of members and engage with them much more easily – so they stay with you for longer.
Here's how...
Manage your payments faster on one easy-to-use platform and discover opportunities to increase your income with smart business intelligence reports.
Now it’s easy for new members to join, quick and simple to engage with them and renewals are automatic so they stay with you for longer.
Get your FREE demo today!
Who Uses LoveAdmin?
Sports Clubs, Membership Organisations, and Class and Course Providers.
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Reviews of LoveAdmin
Great client based software
Pros:
The software has helped our facility manage memberships, events, and payments thoroughly and efficiently. I especially appreciate the flexibility in customizing almost every feature to fit our needs.
Cons:
It was a bit hard to train others how to use the software but we eventually got the hang of it and enjoy using it.
Alternatives Considered:
Not just help with Admin - helps grow your business!
Comments: Very positive! I feel like they understand my business really well, and [sensitive content hidden] (my account manager) is always ready to give advice about how to increase revenue streams, which is much more than I'd expect from admin software!
Pros:
There are so many features - easy invoicing, timetabling, assigning coaches, communication with students. Customer service is fantastic - there's always someone ready to help resolve any issues or answer any questions Business management support is amazing at helping grow your business
Cons:
Not really a con, but because there are so many features it can sometimes be difficult to work out how to implement a new process, but as mentioned earlier there's always someone to help guide you.
Good idea but poorly executed
Comments: Our dance school has now gone into liquidation. I believe some of this is down to the problems we had with paysubs. I would strongly recommend finding an alternative to your organisational needs.
Pros:
We chose this software because it could be adapted to fit in with how we already ran our organisation. Most class management software is very unflexible, but this gave us the choice to fully customise the customer experience.
Cons:
When I first contacted paysubs about their software I was told that it could do pretty much everything, that it would be a substitute for mailchimp, accounting software and that it could create landing pages for my events. All of this was sold to me as being 'free'. Apparently what they meant was that I should charge my customers what extra to cover it. We were quite a long way through the set up process when I realised this was all untrue. I complained and they denied they said it! We were so far in and had promised our customers we were moving to a new better system so decided to continue. As quite a tech junkie, always making use of the latest online software, I've never had a problem turning my hand to anything. Paysubs was different. They said they were going to set it up for me, but after a while it became apparent that they didn't have any sort of grasp on how our business ran and how things needed to be set up. The person who was assigned to help had terrible communication skills. Sometimes writing whole paragraphs without a single punctuation mark. Making it very difficult for us to understand what on earth she was saying. In the end I took on the task of setting it up myself with the help of my team. It took up a lot of our time for several months meaning we lost focus on other more important things. It wasn't at all intuitive to use so we had to spend ages fiddling about trying to work out how things work. The help menu wasn't much help and although our contact at paysubs was quick to respond she wasn't able to give us the answers we needed without many confusing emails going back and forth.
LoveAdmin Response
7 years ago
Hi Sarah, We’re sorry you feel this way about your time with us, but we have to say, we disagree with a lot of what you’ve said. It is true that we are a free software as we don’t charge for initial purchase – we do, however, have a transaction fee of between 2.95%-3.95% which (when compared to other businesses who do this, such as eBay, who charge 8% and up) we think is reasonable. It’s also clearly shown on our website under ‘Pricing’, in our terms and conditions, and we also told you on the phone, so it was no secret as you’ve wrongly implied. Regarding your dissatisfaction with our communication, we also have to disagree. We apologise if you found it hard to understand our email communication, but we also have free phone support from 9am-5:30pm, Monday to Friday. Alternatively, we also offer dedicated one-to-one screen shares where we walk you through how to do things with our software which you took advantage of many times and we have record of. Either way, we’re sorry you feel this way and wish you the best with resolving your liquidation.”
Alternatives Considered:
Chiltern Cheetahs
Comments: Feel like a lot is quite long winded but once you get the hang of it it is easier to use!
Pros:
Being able to export to excel, timetable and registers clear.
Cons:
Having parent account and athlete accounts. Would be good to be able to send out a form to customers by email to complete. At the moment you have to add it to your shop which is quite long winded. Need to be able to add larger files to emails. I find running reports for outstanding payments quite confusing - feel it needs to be clearer which invoices outstanding (this could be me but do think there could be easier ways to view it).
LoveAdmin Review
Comments: Friendly supportive staff, great for managing time and staying organised.
Pros:
Easy to set up, update products and check financials
Cons:
Mobile friendly, on mobile devices parts dont fit well the screen and uploading photos for products to fit size for box
