ThinkReservations

ThinkReservations

by ThinkReservations

Who Uses ThinkReservations?

ThinkReservations provides an all-in-one online booking engine, PMS, and channel manager for lodging properties in the small-to-medium size market looking to save time and increase revenue.

What Is ThinkReservations?

ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitable and productive. Are you ready to upgrade to ThinkReservations?

ThinkReservations Details

ThinkReservations

http://www.thinkreservations.com

Founded 2013

ThinkReservations Pricing Overview

ThinkReservations does not have a free version and does not offer a free trial. ThinkReservations paid version starts at US$50.00/month.

Starting Price

US$50.00/month

Pricing Details

Monthly Subscription: $10/room ($50 min.) Optional: Channel Manager

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

ThinkReservations Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

ThinkReservations Reviews for UK Users

Showing 5 of 96 reviews

Overall
4.9/5
Ease of Use
4.9/5
Customer Service
4.9/5
Features
4.8/5
Value for Money
4.9/5
Marty E.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/05/2019

"Think has supported 40% increase in business"

Comments: We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Pros: 1. Easy to convert - stood up Think 10 days after closing on buying our B&B
2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice
3. Easy conversion - we brought over past customer data and set up quickly - great support
4. Responsive and effective support
5. Reasonable pricing

Cons: nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Vendor Response

by ThinkReservations on 14/05/2019

Hi Marty,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing!

Thank you for trusting ThinkReservations to play such an important role in your business!

  • Reviewer Source 
  • Reviewed on 10/05/2019
Mary jo B.
Owner
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/01/2020

"Work Smarter... not harder"

Comments: Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.

Pros: I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful.

Cons: My one request would be a notation for repeat guests on the home screen calendar.

Vendor Response

by ThinkReservations on 09/01/2020

Hi Mary Jo,

Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder.

We very much appreciate that you place your trust in our team with such an important role in your business!

  • Reviewer Source 
  • Reviewed on 08/01/2020
Madison C.
Office Worker
Education Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/02/2019

"ThinkReservations"

Pros: The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons: Depending on how much you are planning to spend, it can be a little pricey.

Vendor Response

by ThinkReservations on 13/03/2019

Hi Madison,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found our educational training videos and channel manager integrations beneficial to your business.

Thank you for trusting ThinkReservations to play such an important role in your business!

  • Reviewer Source 
  • Reviewed on 13/02/2019
Patricia H.
Owner
Hospitality, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/08/2019

"Easy to Use and Awesome Support"

Comments: Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Pros: I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons: Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

  • Reviewer Source 
  • Reviewed on 17/08/2019
Amy K.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/08/2019

"Three's a charm"

Comments: This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Pros: ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons: If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!

  • Reviewer Source 
  • Reviewed on 12/08/2019