Who Uses This Software?

ThinkReservations provides an all-in-one online booking engine, PMS, and channel manager for lodging properties in the small-to-medium size market looking to save time and increase revenue.

Average Ratings

70 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$50.00/month
  • Pricing Details Monthly Subscription: $10/room ($50 min.) Optional: Channel Manager
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • ThinkReservations
  • http://www.thinkreservations.com
  • Founded 2013

About ThinkReservations

ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitable and productive. Are you ready to upgrade to ThinkReservations?

ThinkReservations Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

ThinkReservations Most Helpful Reviews

Easy to Use and Awesome Support

Reviewed on 17/08/2019
Patricia H.
Owner
Hospitality, Self Employed
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Pros: I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons: Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Three's a charm

Reviewed on 12/08/2019
Amy K.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Pros: ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons: If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!

So Flexible and Easy

Reviewed on 30/07/2019
Lucy L.
owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Several fantastic results for us using Think are:
1. The seamless transition from our previous software to being live on Think was so amazing. In fact, they were even able to load my database and history from the software I had even prior to our most recent. I have records from many years back that I can use to better service my guests.
2. The ease of training staff and myself (owner) on how to use the software.
3. Most important for us has been the lack of "double booking" in this past year with the syncing of reservations and calendars from other channels. This has saved me thousands of dollars. We still have a paper reservation book (for my husband) but the lack of errors has been wonderful.

Pros: Any time we need to customize for our needs and desires - the answers are always there. If we don't know how to do something the tutorials or customer support is always available. The software is so intuitive that usually we can just figure it out! The flexibility is what we like most.

Cons: I don't like paying the extra 3% to take reservations through other channels - not THINK's fault but the commissions are killing us!
Sometimes we're referred to tutorials that just don't give us the specifics we need.
Basically we love this software and the company.

We Love Using ThinkReservations

Reviewed on 29/07/2019
Gaylen M.
Innkeeper
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: ThinkReservations has allowed us to bring our bed and breakfast and it's website into the current century. It has enabled guests to make their own reservation without waiting to see if it will be accepted or not.

Pros: Think Reservations is easy to use. I can open it from anywhere I might be to make a reservation - phone, tablet, desktop, overseas and have all the information I need right there. It's easy to customize, to add "add-on" items to guests making a reservation online. Customer support is prompt and knowledgeable and the classes they offer always teach me something else I could be doing to increase profits in my business.

Cons: I wish there were other options for payment. I feel like the one option that works with Think doesn't provide the best rates for credit card processing. But to use another merchant account, then I'd have to have two - which doesn't make sense.

We love ThinkReservations!!

Reviewed on 24/07/2019
Mary P.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love the reservation system, the ease of use, the reports, the HELP CENTER is awesome, live customer service can not be beat. We have added packages that pop up when a reservation is being made that has definitely generated more revenue for us. I can't say enough good things about this company. We Love it!!

Pros: I was looking for a program that was user friendly but yet had all of the functions that I needed to run my business and would be cost efficient. THINK has all of this and so much more! We have been delighted from the begining. We ended up switching programs at the height of our busy season last year and I was concerned about learning the system during such a busy time. Executive was just a phone call away from the start. I had been concerned about customer support, as I need it often:-). In one of my first conversations I was told that the employees are super passionate about what they do and very helpful. I have found this to be absolutly true! We LOVE Think and are so happy we decided to give them a try!! Thank you for making such a great product and standing by it with EXCEPTIONAL Customer Service! I wish we would have given them a try five years ago!!

Cons: I haven't found anything that I do not like.

Vendor Response

by ThinkReservations on 08/08/2019

Hi Mary,

Thank you so much for taking the time to share your experience with ThinkReservations!

Our favorite part of your review is reading how you were able to upgrade during your busy season! We really strive to make the process as easy as possible and we love seeing that this is exactly what happened for you. We also love to see that you've had such a great experience when working with our team - we really do love what we do!

It means so much to us that you trust ThinkReservations with such an important role in your business!

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