SuiteCRM

by diligent technology & business consulting AG

4.5 / 5 36 reviews
SuiteCRM

Who Uses This Software?

With our expertise in Customer Relationship Management, we have helped our clients design and execute successful customer journey strategies to deliver a seamless customer experience.

Average Ratings

36 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 3.5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$1.00/one-time
  • Pricing Details SuiteCRM is a free and open source Customer Relationship Management system.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • diligent technology & business consulting AG
  • https://www.dtbc.eu/
  • Founded 2009

About SuiteCRM

In SuiteCRM you'll find a tool with a solid technical base and an unbeatable price/performance ratio. This because SuiteCRM is licence free and open-source!
Advanced and always innovative thanks to continuous updates and a growing community, SuiteCRM is the open-source alternative to established (proprietary) CRM systems.
With more than 4 million users worldwide, more than 900 thousand downloads and an active community of 100 thousand members, SuiteCRM is the leading open-source system.

SuiteCRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

SuiteCRM Most Helpful Reviews

Great open-source CRM till date...

Reviewed on 14/06/2019
Md masoom✔ R.
Sr Executive Sales and Research
Information Technology & Services, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure.

Pros: I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Cons: There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

Reviewed on 06/07/2018
Verified Reviewer
Founder/Licensed Real Estate Broker
Real Estate
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Pros: Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Cons: The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Customizable, Extensible, Self-hosted CRM

Reviewed on 16/08/2018
Bill B.
Owner
Information Services, Self Employed
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Cons: I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen. SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

SuiteCRM is the only way to go for full-blown CRM

Reviewed on 06/09/2018
David G.
Director of Stuff & Things aka Sales & Marketing Director
Internet, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems.

Pros: 1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Cons: Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

About What You'd Expect From A Free CRM

Reviewed on 16/02/2019
Verified Reviewer
Marketing Assistant
Public Safety, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.

Pros: It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Cons: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

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