--- description: Discover the benefits and disadvantages of HubSpot Service Hub. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.co.uk/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/182476/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. > > Verdict: Rated **4.4/5** by 187 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 187 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM - Chat/Messaging - Collaboration Tools - Contact Management - Customer Database - Customer Engagement - Customer Support - Customisable Branding - Customisable Templates - Document Storage - Email Management - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding - Prioritisation - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 December 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Cons**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Basic support system to easy get up and running" — 4.0/5 > **Liam** | *28 April 2024* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Really easy to use and start operating as a small business was super helpful. > > **Cons**: When you need additional features its going to cost you. ----- ### "Great CRM for growing and enterprise companies" — 4.0/5 > **Torlock** | *30 December 2024* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta, Shopify and many more. In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages. It's popularity had also spawned uncountable opensource projects on GitHub if you need customisation to integrate for something unconventional. > > **Cons**: Pricing and pricing plan features could be more accommodating for smaller businesses > > Overall I'm very happy with the quality and depth of services as well as customer service ----- ### "Great growth stats for a Customer service." — 4.0/5 > **Sayma** | *17 June 2024* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I really like how you can check the statistics. It helps when looking and analysing growth. The graphs are really easy to understand too. It also has an AI feature. > > **Cons**: It's quite expensive if you want to have more features. > > It's great if you want the free membership, even if you are working in a team. ----- ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Cons**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data