What is Zoho CRM Plus?

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

Who Uses Zoho CRM Plus?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.

Where can Zoho CRM Plus be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

English

Zoho CRM Plus pricing

Starting Price:

US$57.00/month
  • Yes, has free trial
  • No free version

Zoho CRM Plus does not have a free version but does offer a free trial. Zoho CRM Plus paid version starts at US$57.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

English

Zoho CRM Plus videos and images

Zoho CRM Plus Software - Deliver exceptional customer experience
Zoho CRM Plus Software - Customer experience platform
Zoho CRM Plus Software - Unify all your customer-files
Zoho CRM Plus Software - An AI assistant that learns
Zoho CRM Plus Software - Take help closer to your desk
View 6 more
Zoho CRM Plus video
Zoho CRM Plus Software - Deliver exceptional customer experience
Zoho CRM Plus Software - Customer experience platform
Zoho CRM Plus Software - Unify all your customer-files
Zoho CRM Plus Software - An AI assistant that learns
Zoho CRM Plus Software - Take help closer to your desk

Features of Zoho CRM Plus

  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Dashboard
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Membership Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Performance Metrics
  • Reporting/Analytics
  • Rewards Management
  • SMS Messaging
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis

Alternatives to Zoho CRM Plus

SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 20 to 10,000 employees across all industries Learn more about SugarCRM
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Integrated business management solution that automates financial, customer relationship and supply chain processes.
For MSP Industry: Employee recognition, badges, prize store, performance measurement, social networking and gamification functionality.
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Attract, Keep, Connect and Grow your business with Kangaroo Rewards. A powerful customer loyalty rewards program that works. Learn more about Kangaroo
An omnichannel CRM life sciences platform built on Microsoft Cloud for healthcare.
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk

Reviews of Zoho CRM Plus

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eric
Eric
Business Teacher in US
Verified LinkedIn User
Education Management, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Feature packed at an affordable price.

5.0 4 years ago

Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros:

Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons:

It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

renaud
cco in US
Medical Devices, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very useful tool

4.0 3 years ago

Comments: overall very good experience, works as advertise with good customer support as needed

Pros:

Ease fo use, affordability, feature set, intuitive

Cons:

some menus are not all that straight forward and require multiple steps to get some tasks done

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM Plus: over best feature set and best value for the money

Verified Reviewer
VP Product delivery & Operations in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Powerful CRM suite that is priced attractively

5.0 2 months ago New

Pros:

The Zoho CRM plus suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain.

Cons:

Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them.

Verified Reviewer
Managing Director in Greece
Verified LinkedIn User
Mining & Metals, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

A good solution that could deliver much more

3.0 last year

Comments: So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.

Pros:

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

Cons:

Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

Alternatives Considered: monday.com and HubSpot CRM

Reasons for Switching to Zoho CRM Plus: Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.

Shekhar
Marketing in India
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Good CRM Bundle

4.0 4 weeks ago New

Pros:

We have been using Zoho CRM Plus for last 6 months, CRM plus bundle is very good package for all your CRM needs like emal automation, CRM, website activity tracking, Sales management, managing projects.

Cons:

The complications in backend due to creating a CRM bundle, so much technical functions where non-technical users might get confused while implementing functions to achieve goal. Zoho CRM plus lacks some data push points between CRM and Zoho Campaigns.