You might also like...
Who Uses Zoho CRM Plus?
Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.
What Is Zoho CRM Plus?
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Zoho CRM Plus Details
Zoho
https://www.zoho.com/
Founded 1996
Compare Zoho CRM Plus with similar products
Starting price
Free Version
Free Trial
Zoho CRM Plus deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
- Videos
Zoho CRM Plus Features
Customer Engagement Software
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behaviour Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Customer Experience Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Drag & Drop
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- Predictive Analytics
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Widgets
- Workflow Management
Customer Loyalty Software
- API
- Activity Dashboard
- Activity Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Client Portal
- Communication Management
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customisable Branding
- Customisable Templates
- Discount Management
- Email Management
- Email Marketing
- Engagement Tracking
- Gamification
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Analytics
- Real Time Data
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- SMS Marketing Management
- Segmentation
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Transaction History
- eCommerce Management
Zoho CRM Plus Alternatives
More Zoho CRM Plus alternatives
Zoho CRM Plus Reviews for UK Users
Read all 47 reviews
Eric W.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/09/2018
"Feature packed at an affordable price."
Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.
Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.
Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.
- Reviewer Source
- Reviewed on 25/09/2018
Renaud M.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
Alternatives Considered:
- Reviewer Source
- Reviewed on 27/09/2019
"Very useful tool"
Comments: overall very good experience, works as advertise with good customer support as needed
Pros: Ease fo use, affordability, feature set, intuitive
Cons: some menus are not all that straight forward and require multiple steps to get some tasks done
- Reviewer Source
- Reviewed on 27/09/2019
Verified Reviewer
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
Alternatives Considered:
- Reviewer Source
- Reviewed on 23/05/2021
"A good solution that could deliver much more"
Comments: So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.
Pros: The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.
Cons:
Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
- Reviewer Source
- Reviewed on 23/05/2021
Asher J.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
Alternatives Considered:
- Reviewer Source
- Reviewed on 07/06/2021
"I would recommend Zoho"
Comments: We have used Zoho for over 5 years, and have also tried other CRM's during that time. We keep coming back to Zoho as it provides the best overall solution.
Pros: Data collection and consolidation is Zoho's real strength, and this is a vital strength for a CRM. Campaign management is another strong point.
Cons: The interface can be a bit complex and clunky, but one does get used to it. I do not see this as a major flaw, but rather just something that could be a bit more refined.
- Reviewer Source
- Reviewed on 07/06/2021
Verified Reviewer
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer SupportUnrated
-
Value for Money
-
Likelihood to Recommend
Alternatives Considered:
- Reviewer Source
- Reviewed on 09/03/2021
"All-in-one Features, Somewhat Inconvenient UI"
Comments: In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.
Pros: The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.
Cons: Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).
- Reviewer Source
- Reviewed on 09/03/2021
