Who Uses Zoho CRM Plus?
Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.
What Is Zoho CRM Plus?
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Zoho CRM Plus Details
Zoho
https://www.zoho.com/crm/crmplus
Founded 1996
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
Zoho CRM Plus pricing overview
Zoho CRM Plus does not have a free version but does offer a free trial. Zoho CRM Plus paid version starts at US$60.00/month.
Starting Price
US$60.00/month
Free Version
No
Free Trial
Yes
Zoho CRM Plus Features
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Customer Loyalty Software
- Activity Tracking
- CRM
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Referral Tracking
- Rewards Management
Zoho CRM Plus Alternatives
More Zoho CRM Plus alternatives
Zoho CRM Plus Reviews for UK Users
Showing 5 of 37 reviews
Eric W.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/09/2018
"Feature packed at an affordable price."
Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.
Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.
Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.
- Reviewer Source
- Reviewed on 25/09/2018
Renaud M.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/09/2019
"Very useful tool"
Comments: overall very good experience, works as advertise with good customer support as needed
Pros: Ease fo use, affordability, feature set, intuitive
Cons: some menus are not all that straight forward and require multiple steps to get some tasks done
- Reviewer Source
- Reviewed on 27/09/2019
Elizabeth R.
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Overall Rating3/5
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Ease of Use3/5
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Features & Functionality4/5
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/11/2018
"Zoho CRM Plus"
Comments: Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.
Pros: We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.
Cons: Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.
- Reviewer Source
- Reviewed on 26/11/2018
Harsh G.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 03/03/2020
"Better value than Salesforce"
Comments: Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.
Pros: What I like most is that it does pretty much everything important Salesforce does but at half of the price.
Cons: The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.
- Reviewer Source
- Reviewed on 03/03/2020
Francesco P.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer SupportUnrated
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/09/2019
"Keep your contacts under control"
Comments: Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.
Pros: This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.
Cons: Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.
- Reviewer Source
- Reviewed on 14/09/2019
