Who Uses Zoho CRM Plus?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.

What Is Zoho CRM Plus?

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

Zoho CRM Plus Details

Zoho

https://www.zoho.com/crm/crmplus

Founded 1996

Zoho CRM Plus Pricing Overview

Zoho CRM Plus starts at US$60.00/month. Zoho CRM Plus does not have a free version but does offer a free trial. See additional pricing details for Zoho CRM Plus below.

Starting Price

US$60.00/month
See pricing details

Pricing Details

https://www.zoho.com/crm/crmplus/pricing.html?src=capterra

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Zoho CRM Plus Features

Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management

Zoho CRM Plus Reviews

Showing 5 of 36 reviews

Overall
4.3/5
Ease of Use
4.3/5
Customer Service
4.2/5
Features
4.3/5
Value for Money
4.3/5
Eric W.
Business Teacher
Education Management, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/09/2018

"Feature packed at an affordable price."

Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

  • Reviewer Source 
  • Reviewed on 25/09/2018
Harsh G.
Business Development
Renewables & Environment, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/03/2020

"Better value than Salesforce"

Comments: Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.

Pros: What I like most is that it does pretty much everything important Salesforce does but at half of the price.

Cons: The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.

  • Reviewer Source 
  • Reviewed on 03/03/2020
Francesco P.
Business Development Director
Oil & Energy, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/09/2019

"Keep your contacts under control"

Comments: Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

Pros: This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Cons: Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

  • Reviewer Source 
  • Reviewed on 14/09/2019
Elizabeth R.
Account Manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 26/11/2018

"Zoho CRM Plus"

Comments: Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

Pros: We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

Cons: Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

  • Reviewer Source 
  • Reviewed on 26/11/2018
Michael K.
Principal
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/03/2019

"User of ZOHO CRM for nearly 10 years "

Comments: I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent.

Pros: I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.

Cons: Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.

  • Reviewer Source 
  • Reviewed on 05/03/2019