What Is Zoho CRM Plus?
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Who Uses Zoho CRM Plus?
Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.
Where can Zoho CRM Plus be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- by Zoho
- Founded in 1996
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
You might also like...
SugarCRM
Freshsales
Dynamics 365
Crewhu
About the vendor
- by Zoho
- Founded in 1996
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
Zoho CRM Plus videos and images
Compare Zoho CRM Plus pricing with similar products
Starting price
Free Version
Free Trial
Features of Zoho CRM Plus
Customer Engagement Software
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behaviour Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Customer Experience Software
- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM
- Collaboration Tools
- Customer Journey Mapping
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Drag & Drop
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third Party Integrations
- Trend Analysis
- Visual Analytics
- Workflow Management
Customer Loyalty Software
- API
- Activity Dashboard
- Activity Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Client Portal
- Communication Management
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customisable Branding
- Customisable Templates
- Discount Management
- Email Management
- Email Marketing
- Engagement Tracking
- Gamification
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Analytics
- Real Time Data
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- SMS Marketing
- Segmentation
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Transaction History
- eCommerce Management
Alternatives to Zoho CRM Plus
More Zoho CRM Plus alternatives
Reviews of Zoho CRM Plus
Read all 47 reviews
Eric W.
Feature packed at an affordable price.
Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.
Pros:
Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.
Cons:
It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.
Renaud M.
Alternatives Considered:
Very useful tool
Comments: overall very good experience, works as advertise with good customer support as needed
Pros:
Ease fo use, affordability, feature set, intuitive
Cons:
some menus are not all that straight forward and require multiple steps to get some tasks done
Verified Reviewer
Alternatives Considered:
A good solution that could deliver much more
Comments: So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.
Pros:
The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.
Cons:
Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Verified Reviewer
Alternatives Considered:
All-in-one Features, Somewhat Inconvenient UI
Comments: In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.
Pros:
The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.
Cons:
Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).
Francesco P.
Keep your contacts under control
Comments: Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.
Pros:
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.
Cons:
Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.
