Zoho CRM Plus

Who Uses Zoho CRM Plus?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.

What Is Zoho CRM Plus?

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

Zoho CRM Plus Details

Zoho

https://www.zoho.com/crm/crmplus

Founded 1996

Zoho CRM Plus video
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Zoho CRM Plus pricing overview

Zoho CRM Plus does not have a free version but does offer a free trial. Zoho CRM Plus paid version starts at US$60.00/month.


Starting Price

US$60.00/month

Pricing Details

https://www.zoho.com/crm/crmplus/pricing.html?src=capterra

Free Version

No

Free Trial

Yes

Zoho CRM Plus deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

Zoho CRM Plus Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

View full list of Customer Engagement Software

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management

View full list of Customer Loyalty Software

Zoho CRM Plus Alternatives

More Zoho CRM Plus alternatives

Zoho CRM Plus Reviews for UK Users

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.3
Customer Service 4.2
Features 4.4
Value for Money 4.4

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Eric W.
Business Teacher
Education Management, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/09/2018

"Feature packed at an affordable price."

Comments: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

  • Reviewer Source 
  • Reviewed on 25/09/2018
Renaud M.
cco
Medical Devices, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 27/09/2019

"Very useful tool"

Comments: overall very good experience, works as advertise with good customer support as needed

Pros: Ease fo use, affordability, feature set, intuitive

Cons: some menus are not all that straight forward and require multiple steps to get some tasks done

  • Reviewer Source 
  • Reviewed on 27/09/2019
Elizabeth R.
Account Manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 26/11/2018

"Zoho CRM Plus"

Comments: Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

Pros: We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

Cons: Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

  • Reviewer Source 
  • Reviewed on 26/11/2018
Michael B.
Private Security
Consumer Services, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/10/2020

"Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience"

Comments: Amazon is created by Zoho CRM. Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed.

Pros: Zoho CRM is a software manufacturer/designer for over 100 companies including Amazon which I use on a daily basis. Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease. They integrate various parts of my life with the software used to create “Amazon Sales and Media” very personally and directly.

Cons: Within each profile is a huge list of over twenty five different individual pages about certain aspects of your buying experience. At times, because of the subcategories I have difficulty knowing which subcategory my inquiry is under.

  • Reviewer Source 
  • Reviewed on 17/10/2020
Harsh G.
Business Development
Renewables & Environment, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/03/2020

"Better value than Salesforce"

Comments: Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.

Pros: What I like most is that it does pretty much everything important Salesforce does but at half of the price.

Cons: The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.

  • Reviewer Source 
  • Reviewed on 03/03/2020